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QA Technician - MI-Traverse City


The Quality Assurance Technician is responsible for performing all Quality Departmental practices such as collecting and interpreting SPC and SQC data daily, performing and recording results from all production and packing line audits for HACCP, GMP, and weights and defects, and assisting in educating all plant employees in the practices of producing safe edible goods. They also inform the Quality Manager of all out of compliance materials and conditions in the facility and contain all non-conforming products and materials, and isolate and hold all substandard ingredients, sub-assemblies, and finished goods. The Quality Assurance Technician also assists R&D with special testing and containment of test products and provides product weight and process control data analysis support to production and other key management personnel on a daily basis, while continually educating all production line employees and actively participating in the production of safe, wholesome and compliant foods. Finally, they also perform environmental sampling and work closely with microbiology laboratory personnel by providing samples for micro testing, while participating in LEAN activities and providing support as necessary.




·Conduct Pre-shipment Review at specified frequencies throughout shift

·Gather and bake finished products for daily performance evaluation against specifications

·Assist R&D with determining product specifications and writing finished product specs and photo standards

·Provide suggestions / strategies to help maintain consistent and quality products

·Responsible for handling quality issues and making decisions regarding food safety

·Perform analysis of raw materials to ensure ingredients are received within specifications by Grades, physical and organoleptic testing and micro sampling.

·Monitor ingredient storage in warehouse for proper rotation and usage of materials

·Capable of performing Trace / Recall on all materials for potential recall at any time

·Perform weekly audits (as scheduled) to ensure systems and policy compliance including GMP’s, line audits and formula compliance

·Review, maintain and suggest upgrades for all established quality programs and policies on a regular basis

·Review and maintain all quality programs for raw materials, food safety procedures and established finished product quality levels of acceptance

·Help maintain departmental budget and AOP within established guidelines by informing manager of proposed purchases

·Help maintain Kosher practices

·Monitor all aspects of the Allergen Program including continual training, awareness, and segregation of materials to prevent cross contamination

·Support continuous improvement activities as needed




·Monitor and maintain all GMPs for the Traverse City Bakery

·Collect, interpret and provide all SPC and SQC weight control and defect data to key employees daily

·Assist with all private and governmental audits at Traverse City facility 

·Knowledge of preventative maintenance programs a plus

·Participate in Safety Intervention Program

·Bake, prepare and cut product samples as required and set up formalized daily panels and other product cuttings for customers / audits




·Ability to work any shift as needed, including irregular shifts or occasional weekends

·Strong understanding of food safety and product quality systems

·Working knowledge in statistical Q.C. (SQC) and statistical process control (SPC) is recommended with a demonstrated ability to analyze statistical data

·Ability to work with a minimum of supervision

·Good independent decision making capabilities

·Effective communication skills, both written and oral, scientific documentation ability is also essential as well as good listening skills.

·Effective problem solving capabilities and administrative ability to communicate and follow-up with all levels of management required

·Hands-on ingredient analysis helpful

·Proficiency with Microsoft based programs (Excel, Word)

·Commitment to food safety and product quality

·Familiarization with FDA, MDA and other food labeling policies preferred




·Associates degree in science related field preferred with a minimum 3 years experience in manufacturing preferred

·In lieu of degree, 5 + years of food manufacturing with a strong background in Food Safety will be considered

·Food handling experience is a must




·Position reports to the Quality Supervisor





·Computer proficiency.

·Able to manage complex and time sensitive projects to satisfaction of different groups

·High initiative in problem solving

·Excellent communication skills

·Ability to manage multiple priorities and meet tight deadlines

·Must maintain excellent communication skills, both verbal and written and be able to speak to large diverse groups with some degree of comfort

·Flexible to take on new assignments




·Ability to read and write scientific notation, interpret regulatory and legal documents, and write scientific work procedures. 

·Ability to write correspondence, effectively present information to both internal and external individuals.








Primary Location

 US-MI-Traverse City



Job Level

 Team Leader


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