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Quality Assurance Manager - Houston, TX


Atlantic Coffee Solutions is part of the ECOM Group. 


ECOM has been in business since 1849 and is ranked among the leading world merchants in coffee, cotton, and cocoa. 


Atlantic Coffee Solutions is the premier coffee and related products manufacturing organization in North America, providing the most integrated, world-class services and products at the highest quality and value to its long-term strategic clients. Atlantic Coffee Solutions provides a wide variety of packaging options, from specialty-retail to food service to bulk, and also produces natural, chemical-free decaffeinated coffee and soluble (instant) coffee production.

From bean to cup, the success of Atlantic Coffee Solutions relies upon employees who are committed to upholding exceptional performance standards and working in harmony to fulfill the needs of our globally recognized customers. 

We offer a variety of career opportunities at our one million square foot facility in Houston, TX.


Job Location: Houston, Texas








Job Duties: 


The Quality Assurance Manager is responsible for safeguarding product safety and quality while meeting Company and regulatory standards, and has oversight responsibility for a continuous quality improvement program that includes quality control and quality assurance. This person is responsible for ensuring that the production and distribution of products meets or exceeds all quality standards. This person also has responsibility for communicating quality results and the transfer of quality and QA knowledge to the workforce.


• Manages the operation of the plant laboratory, including ensuring supplies and equipment are available.

•  Manages the Quality Assurance Program.

• Ensures product safety, regulatory compliance, and compliance with company  standards as stated in the Quality Assurance Manual, Laboratory Manual, and Company directives.

• Drive continuous improvement in the areas of Quality Assurance and Food Safety by setting goals and identifying key performance indicators in this area of the business Provides leadership in coaching, education and training of management staff and plant employees for Quality Assurance.

• Develops, facilitates and maintains the HACCP program.

• Maintains prerequisite programs and implements continuous improvement of QA protocols.

• Implements and maintains all ACS Foods quality systems

• Reviews all product labels used in the facility and ensures adherence to regulatory and company standards.

• Conduct or direct supplier and internal food safety/GMP audits, and handle third party customer and regulatory food safety/GMP audits

• Ensures adherence to appropriate regulations and Company standards for quality.

• Communicates quality metric and inspection results to appropriate managers and others in leadership positions including, but not limited to daily, weekly or monthly KPI reporting .

• Ensures that proper sanitation procedures are utilized and that adequate sanitation tests are performed; provides “troubleshooting” efforts in the event of sanitation system failure.

• Develops and maintains documentation of all required quality tests and activities.

• Assists Head of Operation Manager in managing local, state, customer/third party, and federal audits and inspections.

• Is responsible for expense management and control, including labor and “Cost of Quality utilizing Continuous Improvement techniques and a Management Operating Structure (MOS).

• Ensures adherence to all contract packaging quality requirements.

• Manage the investigation and reporting of quality issues and implementation of internal audit control processes.

• Addresses customer complaints and initiates root/cause investigations in a timely manner.

• Assists in product development to ensure quality, sanitation and labeling requirements are met.

• Write and develop new procedures to ensure production of quality products and reduce costs.

• Cooperates in a cross-functional manner as a change agent with all departments within the Company.

• Must have strong focus on results.

• Performs other duties as assigned.


Job Requirements:

• BA Degree required. Masters preferred.

• 5-8 years of industry experience in a large Food or Beverage Manufacturing plant.

• Must  have strong experience with Good Manufacturing Practices (GMP's).

• Certified in HACCP Analysis.

• Strong Root/Cause problem-solving skills.

• Possesses a working knowledge of sanitation systems, techniques and            


• Proficient in Microsoft Office Suite.

• Excellent verbal/written communication skills.

• Possesses understanding of the basics of change management.

• Ability to adapt to changing organizational and operational needs; ability to     lead others through change.

• Ability to handle multiple tasks simultaneously.

• Skill in organization and prioritization, and attention to detail.

• Strong team player and leader with the ability to work across multiple functions and disciplines.

• Ability to select, coach, develops, engage and retain a team of employees.


ACS is a Company is an Equal Opportunity employer M/F/Veteran/Disability All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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