Opportunities: Manager, Quality Assurance (41899)
Req Id 41899 - Posted 10/02/2015 - Quality
Assurance / Research and Development / Sensory - N/A - OH
- Orrville (Corporate Office) - Professional /
Administrative - United States
Job Description Print Preview
For more than 115 years, The J. M. Smucker Company has been committed
to offering consumers quality products that bring families together to
share memorable meals and moments. Today, Smucker is a leading marketer and
manufacturer of consumer food and beverage products and pet food and pet
snacks in North America with annual net sales of approximately $8 billion.
In consumer foods and beverages, its brands include Smucker's®, Folgers®, Jif®, Dunkin’ Donuts®, Crisco®, Pillsbury®, R.W. Knudsen Family®, Hungry Jack®, Café Bustelo®, Martha White®, truRoots®, Sahale Snacks®, Robin
Hood®, and Bick’s®. In
pet food and pet snacks, its brands include Meow Mix®, Milk-
Bone®, Kibbles 'n Bits®, Natural Balance®, and 9Lives®. The Company remains rooted in the Basic Beliefs of Quality, People, Ethics, Growth, and Independence established by its founder and namesake more than a
century ago. For more information about the Company, visit jmsmucker.com.
Manager, Quality Assurance
Senior Manager, Quality Assurance
The position is responsible for the direction, oversight, development,
and implementation of the pet brands involving
Quality Assurance, Sanitation and Food Safety Programs within the pet
manufacturing facilities. This position is in place to ensure the
production of safe products that meet our customer’s requirements, and
provides direction for corporate quality programs at the manufacturing
Develop and implement Work Instructions,
Process Control Points, Finished Product Specifications, Policies and
Procedures specific to the cross functional business teams and individual
Provide technical support to the
Operations, Co-Pack, Marketing, PPIC, Logistics, and Research &
Serve as a lead investigator as part of
the Crisis Management Program.
Develop and implement Quality Plans at
manufacturing site(s) assigned.
Lead continuous improvement through
auditing and follow-up, including Root Cause Investigation and Corrective
Provide auditing support for Quality
System Audits at various Big Heart Pet Brand facilities across all Business
Assist in the approval of new vendors at
each facility to ensure that their materials (e.g. ingredients, pouches, etc) may be used in Big Heart Pet Brand products.
Review and track vendor performance
specific to individual facilities to ensure that their materials (e.g.
ingredients, pouches, etc) continue to meet or
exceed Big Heart Pet Brand specifications and expectations.
Lead cross-functional commissioning teams
for both new product lines and equipment.
Troubleshoot problems identified by the
plant through consumer feedback or internal customers.
Review and provide plant guidance on
consumer complaint reduction.
Work with Marketing and Research &
Development to develop and establish finished product standards.
Conduct product cuttings as necessary to
assess compliance to standards.
Develop and monitor Key Performance
Bachelor of Science degree is required.
Preferred majors include: Food Science, Food Technology, Chemical
Engineering, Microbiology, or related field.
Minimum 5 years of Research/Quality food
industry experience is required
Solid working knowledge of quality
assurance and food manufacturing
Strong ability to work in
cross-functional & team-oriented environment with multiple disciplines
Proven capabilities in the area of
starter; take charge, positive & proactive
Ability to lead several projects
altogether and simultaneously
Detail & process oriented with strong
problem resolution abilities
Ability to communicate effectively within
the organization at all levels and externally
Excellent written and verbal
Strong computer skills
Position will require 25-50% travel
This position is employee referral award eligible.
No person will be discriminated against in any aspect of his or her
employment on the basis of race, color, religion, sex, age, national
origin, ancestry, sexual orientation, gender identity or expression,
transgender status, marital status, familial status, disability, genetic
information, protected veteran/military status, or any other characteristic
protected by applicable federal, state, or local law.