Quality - Medford, OR
About the Organization
& David: Where career and lifestyle meet!
If you are thinking about a career move, you owe it to yourself to discover
a world-class corporation in a beautiful region with an abundance of
lifestyle and recreation choices
Southern Oregon, One of the Jewels of the Pacific Northwest
The secret to Southern Oregon's unique way of life is its bounty of
amenities. The quality of cultural attractions rivals that found in many
metropolitan areas, and the recreation supplied by the great outdoors makes
Southern Oregon a coveted place to work and play.
There are few places in the United States where you can enjoy a mild
Mediterranean climate and pristine surroundings while still benefiting from
everything a world-class employer can offer. Orchards and wineries dot the
surrounding hills. Here you can go fishing, boating, and whitewater rafting
on the world renowned Rogue River, hike or mountain bike unlimited rugged
and scenic trails, and still have time to spend the evening taking in a
play at the world famous Oregon Shakespeare Festival or a concert at the Peter
Britt Music Festival in historic Jacksonville.
Our area also boasts of many fine schools, public and private, including
highly acclaimed Southern Oregon University. We also are home to two
award-winning hospitals, un-crowded roads, and the convenient Rogue Valley
Why Harry & David, Wolferman's and Cushman's?
We are the nation's foremost purveyor of gourmet fruit and food gifts
through our premier direct marketing and e-commerce techniques. Harry &
David's acquisition of Wolferman's and Cushman's
confirms our commitment to growth.
We offer a great corporate culture, competitive salary, and benefits
package including medical, dental, and vision. If you love our gourmet food
as much as we do, you will also enjoy a 30-45% employee discount on all of
our delectable Harry & David products.
The Director of
Quality will provide a solid QA/QC base for success and growth in Medford
and the corporation as a whole. This position will lead the corporate QA/QC
functions from product design through customer receipt and satisfaction
across multiple manufacturing sites, company stores, wholesale customers,
direct marketing customers and business to business customers. Further,
this position provides technical capability to work with a diverse set of
food, produce and hard good vendors and products.
responsibilities of the position are listed below. Reasonable
accommodations may be made to enable individuals with disabilities to
perform the essential functions. Other duties, assignments and specific
projects may be assigned at the discretion of executive management.
- Oversee the corporate food
safety program, maintaining top level certification, including
procedure verification and maintenance, training, process review, and
- Oversee the creation of
product labeling and technical copy review.
- Responsible for establishing
testing criteria and requirements for hard goods.
- Regulate the internal product
- Manage incoming product
inspections to ensure that product entered into inventory meets
- Manage inventory expiration
to ensure that perishable inventory is optimally utilized, and that
product which no longer meets requirements, is properly removed from
- Manage product withdrawals
- Manage internal audits and
process inspections to verify that stated procedures are being
followed and that requirements are consistently being met.
- Manage product specifications
and set requirements for shelf life, storage temperatures, shipping
conditions, regulatory compliance in shipping, etc. for all perishable
inventory and food contact packaging.
- Maintain the program to
verify cold storage conditions with regards to temperature, air flow,
- Provide support to all
Manufacturing, Product Design, Package Engineering, Customer Service,
Warehousing and Distribution areas. Communicate changes to
facilitate meeting customer requirements. Work to solve issues as they
occur to maintain the safety, legality and quality of products and services.
- Responsible for the direction
and supervision of staff. Allows for even work flow,
professional/personal development, and appropriate support for
- Assure compliance with FDA,
USDA, and other regulatory agencies. Assures corporate integrity
with legal entities and regulatory agencies.
- Analyze customer service
adjustments, product issue investigations, audit results and other
data to identify safety, legality and quality issues and creatively
seek constant improvement.
- Create, develop or devise
- Oversee QA reporting
processes for key results.
- Responsible for vendor
qualification program and audits.
- Responsible for Store food
safety program, assistance in food safety issues and store audits.
- Coordinate product supply
efforts across departments to optimize fruit quality delivered to
customers, for both in house and outside pack situations.
Provide technical expertise on fruit quality and expiration.
- Manage the process of
materials and methods review for successful production of new gifts
which meet company and customer requirements.
- Respond in a timely fashion
to customer questions with adequate information to satisfy customer
- Other duties as assigned.
- A technical four-year degree
in Quality Control, Quality Assurance, Food Science or a related
- Minimum of 5 years of
technical experience with food and food-related products within a
QA/QC environment. Product formulation and food production scale-up
experience in a technical capacity would be helpful.
- Knowledge of product labeling
- 3-5 years’ experience
building and managing a staff
- 2-3 years’ experience in a
fresh fruit or produce production environment preferred.
- Knowledge of fruit quarantine
requirements highly beneficial.
- Knowledge of SQF
- Project Management
- Proficient in Microsoft
Outlook, Word, Excel and PowerPoint.
- Effective communicator
(written and oral) who is able to build consensus.
& David Corporate Office - Medford, OR
position is currently accepting applications.