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Facility Quality Assurance Supervisor - Itasca, IL-14006825



Directs quality assurance factory floor and/or Laboratory personnel while maintaining a close rapport with production and the Quality team to identify, solve and prevent problems affecting quality. A key position within the Quality Team providing expertise and support to the Operations department and factory Management staff, fostering a cross departmental quality and compliance mind-set.


- Coordinates with production the monitoring of processes and procedures to ensure effectiveness and continuous improvement
- Uses Defect Root Cause Analysis for the investigation of consumer and customer complaints and quality related losses.  Develops corrective actions and monitors for effectiveness. Troubleshoots using product tests and product specification measurements.
- Ensures an active internal quality audit program in compliance with FSSC 22000 and the Nestlé


Quality Management System.
- Ensure update HACCP, NQMS and SOPs as needed and ensures training of associates at all levels on quality programs.  
- Manages relationships with internal and external customers, suppliers, colleagues, and support services to ensure achievement of targets.

- Manages quality assurance production floor support team by scheduling and assigning work, providing training and managing budgets
- Responsible for ensuring compliance for FSSC 22000 while driving continuous improvement for Quality metrics and KPIs in the factory.
- Actively participates in the change control process.  Maintains and updates Rework and Allergen matrices for the factory.
- Maintain Quality Pyramid. Summarizes the information and reports for operational reviews
- Communicates Quality and Food Safety briefs to the factory.
- Summarizes data, and prepares and interprets reports for use by management.
- Acts as a communication liaison between management and quality staff to support corporate and plant-driven initiatives

- Supports factory traceability exercises.
- Manages factory laboratories for chemistry, incoming goods, microbiology and / or sensory by scheduling and assigning work, providing training and managing budgets.
- Ensures daily routine sample analyses using lab techniques and other instrumentation following


Good Laboratory Practices and Internal Control Plans (ICP).
- Oversees lab operational activities – daily equipment maintenance, ordering, stock control, stock record entry, reporting, document control, etc.
- Ensures lab compliance for FSSC 22000 and NQMS while driving continuous improvement for


Quality metrics and KPIs in the lab.
- Ensures the completion of internal lab audits in compliance with the NQAC program.
- Updates NQMS, ICPs and SOPs as needed and ensures training of laboratory associates.  Assists, advises and trains factory employees in attaining NQAC requirements (MI, LI, P-test, etc.).
- Ensures that a high quality of products, services, housekeeping, and hygiene standards are maintained and improved in designated and specifically Lab areas.
- Summarizes data, and prepares and interprets reports for use by management.
- Acts as a communication liaison between management and laboratory staff to support corporate and plant-driven initiatives.
- Is the key factory contact person with NQAC.

- Ensures compliance with all regulatory and Nestlé guidelines pertaining to safety, health, and environmental.
- Is a key part of the culture change towards behavioral safety improvement.

- Supports key Nestlé Continuous Excellence (NCE) initiatives.
Other duties as assigned by manager.




- B.S. Degree in Food Science, Microbiology, Chemistry, or other related field required.


- 3-5 years manufacturing and/or laboratory experience required, food industry preferred.
- One – three years of supervisory experience in QA/QC preferred.



- Must have excellent verbal and written communication skills, proven planning and organizing skills, leadership, teamwork, and influencing or collaboration skills.
- Strong mathematical and statistical skills required.
- Must be able to manage multiple assignments.
- Must be able to perform in a demanding, fast-paced environment.
- Must have strong problem-solving and analytical skills.
- Must be proficient with computer systems, personal computers, and spreadsheet software (Microsoft Office, etc.) and mainframe system with custom applications.
- Proficiency in SAP/GLOBE systems is preferred.



- Courage: linked to people’s confidence in their capabilities and judgment. It allows them to make decisions or choices, at the same time evaluating the risks and being conscious of their responsibilities.
- Results Focus: the drive to meet or exceed ambitious performance objectives and quality standards, deliver business results and continually find sustainable improvements in methods and processes.
- Impact/Convince Others: convincing others, either directly or using appropriate third parties, in order to get their commitment to ideas projects or actions that are in the company’s interest.
- Develop People: Developing people means helping individuals identify their short- and long-term development needs, encouraging their individual learning by providing them with appropriate support.


The Nestlé Companies are equal opportunity and affirmative action employers and are looking for diversity in qualified candidates for employment: Minority / Female / Disabled / Protected Veteran.


 Quality Assurance/Food Safety

Primary Location



 Nestle USA



Unposting Date



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