Quality Assurance Sr. Manager, International Export Specialist - Denny's - Orlando, FL
This position is primarily responsible for supporting the QA
and regulatory needs for International development and established
International Denny’s franchisees. This position will act as a liason between MBM, the freight fowarder
and the franchisee to ensure all required documentation and relevant
information has been secured for the importing of food and non-food items
into the country of destination.
This position will also be responsible for the implementation
and compliance measurement of vendor and distributor processes /procedures
both internationally and domestically which are designed to ensure that food
and related products used in the restaurants meet established quality and
all aspects of product export for Denny’s International Franchisees
including but not limited to: documents needed, product registration,
product restrictions, shelf life needed, product labeling, duties and
vendor lead times.
and remain current on US regulations for export.
and establish relationships with key regulatory agencies to aid in
export including but not limited to: Ministry of Trade, US and Foreign
Embassies, APHIS, United States Foreign Agricultural Service, Customs
officials, USDA, FDA and local regulatory agencies.
key relationships with vendors to identify and remove barriers for
individual country imports. Work to obtain necessary documentation
such as Certificates of Free Sale, Harmonization Codes, etc.
communicate and resolve individual country regulatory challenges.
Product Development in identifying and communicating any individual
country cultural concerns when it comes to menu design
working relationships with franchisee import brokers to assure
understanding and application of individual country requirements,
regulations and potential problems.
closely with international franchisees and New Restaurant Opening (NRO)
team on initial orders to ensure all import barriers have been addressed
so as to avoid product delays.
International APSLs for Brand Standards/HACCP Manual and develop APSLs
for future specific international markets.
for monitoring and managing product safety, quality and consistency of
approximately $600mm of food products and other supplies purchased by
position will use recognized industry and regulatory practices and
procedures to ensure brand protection by validating all current and
potential vendors to the Denny’s system provide products that are safe,
conforming and consistent.
protocols resulting in consistent product conformance to achieve an
ongoing reduction in product recalls, under performing
vendors/distributors and guest dissatisfaction.
food and non-food product specifications yielding the optimum return to
Denny’s based on guest preferences, favorable costs and operational
execution. Specifications are developed with this position acting as a
liaison between the vendor’s QA & Product Development teams as well
as internal constituents involving Product Development, Brand
Protection, Distribution and Purchasing.
with Operations to rectify product nonconformance.
with Operations & distributors to manage non-conforming deliveries.
with Operations to deliver product quality and approval solutions.
with regulatory and industry officials to maintain compliance with
local, state and federal regulations; keep abreast of current industry
issues and new technology trends.
projects relating to new vendors, alternative sourcing and initial
to restaurant hotline calls/complaints (products, equipment as
applicable, regulatory requirements/requests). Multiple prong follow-up
on individual hotline calls involving Operations, vendor and distributor
in numerous cases.
with weekly updates on all responsibilities, projects, etc.
to perform plant visitations/audits on key potentially hazardous product
lines including but not limited to proteins and processed produce.
Manage audits conducted on behalf of Denny’s by our approved
of third party audits for all current vendors, potential new vendors, broadline distributors, produce distributors and
potential new distributors. Follow up with each entity as appropriate to
clarify audit corrections.
of third party product evaluation program by initiating communications
and follow through with vendors for any nonconforming product.
ownership in bringing together parties necessary for resolving
nonconformance issues where the results may include out of stock
situations in the distribution centers and/or restaurants.
and makes appropriate business decisions in lieu of department director,
when the director is unavailable (e.g., vacation). During this
time, acts as liaison between peers in other departments or
vendors/distributors and the department vice president.
other duties, projects or research assigned by the Director, Quality
Assurance or Chief Food Safety Officer, VP Brand Protection, Quality,
& Regulatory Compliance.
have detailed knowledge of the US export process
have detailed knowledge and understanding of the technical and
regulatory requirements for individual countries Denny’s products are
knowledge of a wide scope of different food product processes and
knowledge of the chemical, physical and microbiological interactions of
knowledge of USDA, FDA and EPA regulations and GMPs
knowledge of HACCP
possess good written and verbal communication skills in order to
interact with individuals at all levels of the company, franchise
community and governmental agencies.
be analytical and detailed oriented
have sense of urgency
to work independently with minimal supervision
to handle and manage rapidly changing priorities and multiple tasks
planning/organization skills, meet project deadlines
to work extended hours depending on the nature of supply issues relating
to safety and quality, which may include nights and/or weekends.
- BS or
BA in the Food Science, Food Technology or Life Sciences
- 3 to
5 years in-plant or multi-plant /restaurant or other QA/QC experience.
involvement in coordinating international quality and regulatory efforts
25% travel (domestic USA, Canada and International)
travel with field work in manufacturing and distribution environments
with exposure to excessively cold or hot temperatures within the plant
and around moving equipment/production lines
Denny's is the franchisor and operator of one of America's
largest full-service restaurant chains, with restaurants in the United
States, Canada, Costa Rica, Mexico, Honduras, Guam, Curaçao,
Puerto Rico, Dominican Republic and New Zealand. The Denny's family of
restaurants includes almost 1,690 restaurants, of which 90% are franchised or
licensed and 10% are company-owned.
A career at Denny’s is open to everyone with a passion for
great food, good service and good times. Whether you want to be a cook, a
server or work behind the scenes, America’s diner is always open to take your
application. Our many great management opportunities allow individuals with
strong leadership quality, good communication and people skills, and with a
desire to succeed through hard work a chance at a rewarding career! We employ
valuable community members and we offer our neighborhood customers friendly,
As the largest family-style restaurant company in North
America, Denny’s has always taken its social responsibility seriously,
understanding that it is a privilege to be able to give back to those we
serve. By becoming involved in neighborhood activities our customers care
about, we give something back to our loyal customers and create positive,
long-term relationships with our community members. When a local restaurant
crew puts genuine effort into creating a bond of trust with its community
members, we take ourselves beyond being workers at a retail establishment
located nearby to being good neighbors who take a genuine interest in the
community and its quality of life.
Open to a rewarding career? We’re always looking for the best
people and great managers to take our restaurants to great heights. Join the Denny’s Talent
Network today if you want to join our team!
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Denny's, Inc. is committed to providing equal employment
opportunity for all persons regardless of race, color, religion, sex, sexual
orientation, gender identity, age, national origin, citizenship status,
disability, veteran's status or genetic information, or other protected