This position is primarily
responsible for providing ongoing technical and sales support for existing
customers as well as developing new accounts as opportunities arise.
ESSENTIAL DUTIES and RESPONSIBILITIES include the following:
Field calls from
the technical hotline, chat and website. Respond to all inquiries from
customers. As needed, support outside sales, marketing and customer service
teams in addressing requests.
Follow up with
customers after sample requests and first orders as directed by the Sales
opportunities as they arise until they are converted to field sales. Assist
in qualifying new leads generated by the Marketing department.
with current and relevant information pertaining to such topics as
available services, supply, current prices and new materials.
maintaining/updating account information including but not limited to
forecasts and opportunities in CRM software (SalesForce.com)
meeting targeted team sales growth goals for assigned accounts and/or
Visit customers with
Regional Account Managers and/or attend trade events as needed
As part of the
inside sales team, support teammates in meeting team goals.
Stay abreast of
current trends, market conditions, and technological advances through
continued education; maintain ongoing technical learning through R&D
Perform other duties
Follow all company
safety policies/rules in performing job duties. EDUCATION and/or
Bachelor of Science degree in a science-related field
required, Food Science degree preferred. Prior sales experience and food
industry experience helpful. Knowledge of features, benefits and use of
Will require interdepartmental training, with attention
to technical training in the R&D labs to learn about TIC's products.
Training requires developing a working knowledge of TIC products and their
functions, and a familiarity with customer applications by researching,
reading and interacting with internal departments.
OTHER SKILLS and ABILITIES:
Must be organized and have good attention to detail.
Ability to handle multiple tasks at the same time. Computer literate in
Word, Excel, and Salesforce. Ability to use the Internet for research
Travel Required: Up to 20%
Company offers attractive compensation and benefits
package including 401(k) and profit-sharing bonus programs. Send resume to:
Human Resources, TIC Gums, Inc., 4609 Richlynn
Drive, Belcamp, MD 21017 – or to firstname.lastname@example.org