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Technical Service Representative
TIC Gums 7 reviews - White Marsh, MD




This position is primarily responsible for providing ongoing technical and sales support for existing customers as well as developing new accounts as opportunities arise.


Field calls from the technical hotline, chat and website. Respond to all inquiries from customers. As needed, support outside sales, marketing and customer service teams in addressing requests.

Follow up with customers after sample requests and first orders as directed by the Sales Manager

Develop new opportunities as they arise until they are converted to field sales. Assist in qualifying new leads generated by the Marketing department.

Provide customers with current and relevant information pertaining to such topics as available services, supply, current prices and new materials.

Responsible for maintaining/updating account information including but not limited to forecasts and opportunities in CRM software (

Responsible for meeting targeted team sales growth goals for assigned accounts and/or regions

Visit customers with Regional Account Managers and/or attend trade events as needed

As part of the inside sales team, support teammates in meeting team goals.

Stay abreast of current trends, market conditions, and technological advances through continued education; maintain ongoing technical learning through R&D department.

Perform other duties as assigned.

Follow all company safety policies/rules in performing job duties. EDUCATION and/or EXPERIENCE:

Bachelor of Science degree in a science-related field required, Food Science degree preferred. Prior sales experience and food industry experience helpful. Knowledge of features, benefits and use of products desirable.


Will require interdepartmental training, with attention to technical training in the R&D labs to learn about TIC's products. Training requires developing a working knowledge of TIC products and their functions, and a familiarity with customer applications by researching, reading and interacting with internal departments.


Must be organized and have good attention to detail. Ability to handle multiple tasks at the same time. Computer literate in Word, Excel, and Salesforce. Ability to use the Internet for research purposes desired.

Travel Required: Up to 20%

Company offers attractive compensation and benefits package including 401(k) and profit-sharing bonus programs. Send resume to: Human Resources, TIC Gums, Inc., 4609 Richlynn Drive, Belcamp, MD 21017 or to

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