SUMMARY OF POSITION:
The FSQA Specialist is the liaison for all product information and is
involved in cooperative
work with the Purchasing, Creative, Sales, Warehousing and Distribution
Departments of the
DUTIES & PRIMARY JOB FUNCTIONS:
- Maintain customer
relationships by promptly assessing customer complaints, ensuring
they are acknowledged in a timely
manner and effectively communicating with
customers throughout the handling of the complaint.
- Track trends with supplier
non-compliance and communicate observations to associated
- Ensure the customer complaint
procedure is adhered to by initiating corrective action as
required in the best interests of the
Company and its customers. Respond to all written
communication and related documentation.
- Investigate, evaluate and
inspect product to determine overall quality; identify deviations
communicated by customers to validate claims
and support final course of action and
product disposition. Report all deviations to supplier and obtain
Product Specification Development and Review
- Assure supplier compliance
with product consistency among multiple suppliers.
- Evaluate GMO, allergen
statements and gluten statements from all suppliers.
Certificates of Analysis (COAs)
- Review and issue COAs to
- Communicate discrepancies to
suppliers and ensure compliance.
Customer Specific Compliance
- Review and complete relevant
documents for customer-specific compliance requests.
- Support customer
- Execute supplier product
specification requests including follow-up, review and
validation of all information communicated
- Work with the Creative and
Purchasing Departments regarding label compliance.
- Review for accuracy all
ingredient declarations, weight statements and nutrition facts
panels to comply with all labeling
- Evaluate supplier information
to verify product compliance against Company standards,
labeling laws and regulations.
Evaluate Quality and Manage Final Disposition of Inventory
- Support Company efforts to
manage inventory based on product quality.
- Evaluate inventory on hold,
both by physical inspections and investigation.
- On an as-needed basis,
inspect product to determine overall quality as related to old
inventory (Best-By-Date), complaints,
customer inquiries, transfers and returns.
Communicate with Warehousing and Sales Departments about inventory disposition
Sales & Technical Support
- Provide prompt responses to
Customer Service and Sales Operations Departments
inquires related to product
specifications, shelf-life, and best by date interpretation,
product code explanations, customer specific requirements, consumer
- Issue GMO and allergen
statements and other industry-required statements related to
product specifications, product claims
- Serve as technical support to
the Sales Operations, Customer Service, Purchasing, Sales,
Warehousing and Distribution Departments of the
Company related to product quality
This individual will serve as a backup and in some cases hold primary
responsibility for the QA
Department’s tasks in the following areas:
- QA Inspections: Responsible
for performing product inspections as needed. This
includes sensory evaluations, weight
verification and primary product attribute
compliance (i.e. count) to ensure the product satisfies prescribed
any deviations from the standard.
- Calibration and Temperature
Monitoring: Serve as a backup for daily laboratory
calibration procedure and temperature
monitoring of the warehouse.
- Shipment Evaluation
Scheduling: Serve as a backup to evaluate the inbound deliveries
and assign the appropriate inspection
criteria based on frequency, necessity and
established shipment evaluation schedule.
QUALIFICATIONS AND SKILLS:
o BS in food science, biology or nutrition. A culinary arts degree and/or
experience will also be considered.
o 2+ years’ experience in the food industry as
food tech/QA/food safety with a background
in food manufacturing and/or food imports.
o General knowledge of HACCP, ISO 9002, GMP, and
USDA, FDA, and federal, state and
o Food safety and nutrition knowledge; general
food science knowledge; familiar with
analytical and microbiological terms.
o Interest and aptitude for science and
technology; good mathematic skills
o Proficient in gleaning information by observing, receiving, and otherwise
information from all relevant sources.
o Efficient with processing information by
compiling, coding, categorizing, calculating,
tabulating, auditing, or verifying information or data.
o Good oral and written communication skills
including technical writing
o Active learner; good initiative; excellent organizational skills;
accurate; problem solver.
o Strong computer skills; proficient in Excel and Word
- Food Industry as food
tech/QA/food safety: 3 years