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Food Safety Quality Assurance Specialist
Roland Foods, LLC - Dayton, NJ

 

 

SUMMARY OF POSITION:
The FSQA Specialist is the liaison for all product information and is involved in cooperative
work with the Purchasing, Creative, Sales, Warehousing and Distribution Departments of the
Company.
DUTIES & PRIMARY JOB FUNCTIONS:
Customer Complaints

  • Maintain customer relationships by promptly assessing customer complaints, ensuring

they are acknowledged in a timely manner and effectively communicating with
customers throughout the handling of the complaint.

  • Track trends with supplier non-compliance and communicate observations to associated

buyer.

  • Ensure the customer complaint procedure is adhered to by initiating corrective action as

required in the best interests of the Company and its customers. Respond to all written
communication and related documentation.

  • Investigate, evaluate and inspect product to determine overall quality; identify deviations

communicated by customers to validate claims and support final course of action and
product disposition. Report all deviations to supplier and obtain corrective actions.
Product Specification Development and Review

  • Assure supplier compliance with product consistency among multiple suppliers.
  • Evaluate GMO, allergen statements and gluten statements from all suppliers.

Certificates of Analysis (COAs)

  • Review and issue COAs to customers.
  • Communicate discrepancies to suppliers and ensure compliance.

Customer Specific Compliance

  • Review and complete relevant documents for customer-specific compliance requests.
  • Support customer requirements.
  • Execute supplier product specification requests including follow-up, review and

validation of all information communicated to customers.
Label Compliance

  • Work with the Creative and Purchasing Departments regarding label compliance.
  • Review for accuracy all ingredient declarations, weight statements and nutrition facts

panels to comply with all labeling regulations.

  • Evaluate supplier information to verify product compliance against Company standards,

labeling laws and regulations.
Evaluate Quality and Manage Final Disposition of Inventory

  • Support Company efforts to manage inventory based on product quality.
  • Evaluate inventory on hold, both by physical inspections and investigation.
  • On an as-needed basis, inspect product to determine overall quality as related to old

inventory (Best-By-Date), complaints, customer inquiries, transfers and returns.
Communicate with Warehousing and Sales Departments about inventory disposition
(Donate, Dump).
Sales & Technical Support

  • Provide prompt responses to Customer Service and Sales Operations Departments

inquires related to product specifications, shelf-life, and best by date interpretation,
product code explanations, customer specific requirements, consumer inquiries and
complaints.

  • Issue GMO and allergen statements and other industry-required statements related to

product specifications, product claims and manufacturing.

  • Serve as technical support to the Sales Operations, Customer Service, Purchasing, Sales,

Warehousing and Distribution Departments of the Company related to product quality
and integrity.
This individual will serve as a backup and in some cases hold primary responsibility for the QA
Department’s tasks in the following areas:

  • QA Inspections: Responsible for performing product inspections as needed. This

includes sensory evaluations, weight verification and primary product attribute
compliance (i.e. count) to ensure the product satisfies prescribed requirements, reporting
any deviations from the standard.

  • Calibration and Temperature Monitoring: Serve as a backup for daily laboratory

calibration procedure and temperature monitoring of the warehouse.

  • Shipment Evaluation Scheduling: Serve as a backup to evaluate the inbound deliveries

and assign the appropriate inspection criteria based on frequency, necessity and
established shipment evaluation schedule.
QUALIFICATIONS AND SKILLS:
o BS in food science, biology or nutrition. A culinary arts degree and/or related work
experience will also be considered.
o 2+ years’ experience in the food industry as food tech/QA/food safety with a background
in food manufacturing and/or food imports.
o General knowledge of HACCP, ISO 9002, GMP, and USDA, FDA, and federal, state and
local laws.
o Food safety and nutrition knowledge; general food science knowledge; familiar with
analytical and microbiological terms.
o Interest and aptitude for science and technology; good mathematic skills
o Proficient in gleaning information by observing, receiving, and otherwise obtaining
information from all relevant sources.
o Efficient with processing information by compiling, coding, categorizing, calculating,
tabulating, auditing, or verifying information or data.
o Good oral and written communication skills including technical writing
o Active learner; good initiative; excellent organizational skills; detail-oriented and
accurate; problem solver.
o Strong computer skills; proficient in Excel and Word

Required experience:

  • Food Industry as food tech/QA/food safety: 3 years

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