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Food Services Quality Assurance Manager - Washington, DC





Food Services Quality Assurance Manager

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Work Schedule:

Full Time


$73,270 – $92,145


Washington, DC metropolitan area

Are you looking for a challenging and rewarding career opportunity? This is an exciting time to be a part of the food services program office at the CIA. The Food Services Quality Assurance Manager is part of the Office of Facilities and Mission Delivery, Services Division, which oversees all aspects of food services at CIA.

Responsibilities for the Food Services Quality Assurance Manager include daily oversight of the CIA food services program to include food safety, catering/special events, and an executive level dining facility; monitoring the food service contractor's performance in fulfilling the technical requirements of the contract, to include adherence to the Statement of Work, creating award term criteria, and providing award term feedback; tracking point of sales data and benchmarking with other government agencies; and serving as customer liaison, duties which include, developing actionable plans for improvement of services and responding to all customer feedback.

Minimum qualifications include:

·        BA degree from an accredited university in Business Administration, Hotel & Restaurant Management, or Culinary Arts. Experience will be considered in place of a degree.

·        Minimum of five years' experience working in the food services industry.

·        Northern Virginia Certified Food Safety Manager (preferred) or ServSafe certified.

·        Demonstrated ability to lead a team.

·        Demonstrated ability to establish priorities and handle multiple projects simultaneously.

·        Good organizational skills and attention to detail.

·        Ability to work both independently and in team situations.

·        Ability to use innovative and creative problem solving and analytical thinking skills to organize, clarify, and enhance alternative approaches.

Additional Desired Requirements include demonstrated knowledge of government contracting; working knowledge of Contractor Award Fee development and assessment; familiarity with the Federal Acquisition Regulations and General Service Administration Regulations; excellent oral and written communication skills; strong customer service and interpersonal skills; and project management skills. Working knowledge of MS-Office including Word, Excel and PowerPoint, is also desired.


All applicants must successfully complete a thorough medical and psychological exam, a polygraph interview and an extensive background investigation. U.S. citizenship is required.

To be considered suitable for Agency employment, applicants must generally not have used illegal drugs within the last twelve months. The issue of illegal drug use prior to twelve months ago is carefully evaluated during the medical and security processing.

Important Notice: Friends, family, individuals, or organizations may be interested to learn that you are an applicant for or an employee of the CIA. Their interest, however, may not be benign or in your best interest. You cannot control whom they would tell. We therefore ask you to exercise discretion and good judgment in disclosing your interest in a position with the Agency. You will receive further guidance on this topic as you proceed through your CIA employment processing.

To Apply:

Save the position(s) that interest you in the job cart. You can add up to four (4) positions. Job cart selections will only be retained during this site visit, so be sure to click “Apply Now” before closing the browser window. After clicking "Apply Now" you will be taken to the application account creation page. The positions will appear in the cart once you have created an account. DO NOT submit multiple applications; this will only slow the review of your application and delay processing. Please read the Application Instructions carefully before you begin the online application process.

Application Instructions

An equal opportunity employer and a drug-free work force.


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