Godiva Chocolatier is the world's premier chocolatier. We are the global
leaders of the creation and distribution of super-premium chocolates
worldwide. Godiva is available at any one of our boutiques, www.godiva.com,
and through our catalogs.
Godiva sells its products through its retail stores, and through wholesale
locations (including department stores, grocery/drug channels and worldwide
duty-free), and Direct (including catalog and internet operations). The
company selectively licenses the Godiva trademark (including Godiva Liquor
from Diageo and Godiva Double Chocolate Cheesecake from the Cheesecake
Factory). The company has approximately 4,000 employees around the world
and is headquartered in New York, New York.
For over 80 years, Godiva Chocolatier has defined the art of fine chocolate
making by selecting only the most superb ingredients. Godiva applies the
same devotion to selecting and developing the best people.
As an employer of choice, Godiva Chocolatier values a rich assortment of
people that want to work in a pleasant and energized setting. In exchange
for your expertise and enthusiasm, we offer excellent career growth
opportunities and a competitive salary.
Provide overall strategic and operational leadership on all aspects of
Quality Management, Food Safety and Regulatory Affairs to Godiva North
America business with a manufacturing location in Reading PA, 15 contract
manufacturers in 5 countries, warehousing and distribution, Godiva Boutiques, over 11,000 points of
distribution via department stores, book stores, grocery, club stores,
drug, military bases, and specialty gourmet stores, and customer/consumer
correspondence. Represent Godiva NA on Trade Associations and in
Government interactions related to Godivas strategic needs relevant to
food safety, nutrition, product labeling and claims.
Lead the development and implementation of Quality and Regulatory strategic
plans to support Godiva's North America business plan and objectives,
directing a team of Quality Assurance professionals, resource planning, and
Lead development, implementation and monitoring of systems to provide
continuous improvement in Quality across NA
Quality Management and Food Safety Systems (FSSC / HACCP)
Supply Base Quality Management (Suppliers & Co-packers,
Quality Organization and development of Quality Leaders
Primary contributor and key stakeholder for Godiva's new product development
(NPD) process and other cross functional business process.
This position reports functionally to the VP NA Supply Chain with a strong
dotted line to the Director Global Quality and Regulatory Affairs.
This position is a key role on the global Quality Leadership team, with
responsibility for direction setting and implementation of global standards
and practices across businesses in North America. The role may also be a
functional representative to the Godiva North America Senior Leadership Team
(NALT) and contributes direction and insight in order to help meet the
North American business goals.
1. Strategic Leadership - role provides the long-term
range planning and direction for the Quality organization by understanding
the Godiva vision and business plan and transforming into tangible quality
objectives with both a short-term and long-term impact. The position is
responsible for defining and managing the cross-functional
interdependencies that the Quality team has with R&D, Marketing, Sales,
Supply Chain and Finance (in North America as well as globally).
Furthermore, this role provides the long-term quality direction as input to
the company's 3-5 year Strategic Plan and defines
the results desired based on industry performance and world class
2. Project Management - including broad definition of
project roles and responsibilities within Quality organization. This role
outlines Quality's expectations for both internal and external stakeholders
as it relates to each project This position
gives guidance and oversight of prioritization and resource management
relative to the broad company-wide list of objectives. This role also
provides the leadership necessary to conduct department-wide planning of
activities (across projects and key objectives) and to create and maintain
the visibility around the planning.
3. Responsible for people management/development -
position provides guidance and oversight for Quality team in the areas of
performance and development. This includes direction setting, performance
evaluations, skills training, and organizational resource planning.
4. NPD process leadership - position is a key stakeholder
in the NPD (product life cycle) process. Responsibilities include
functional planning (with macro visibility across all projects and all
resources) as well as cross-functional alignment (having an understanding
of interdependencies and proactively addressing areas of non-alignment).
5. Crisis Management Leadership - position serves as
leader of Godiva's crisis management program for North America. This
includes all aspects from incident reporting, to evaluation and final
response. Depending on severity of situation, position will direct
cross-functional response team to evaluate and determine corrective
action/safeguards as required to ensure product safety and quality.
6. Ensure consistent and professional management of
consumer contact (complaints and inquiries) with appropriate and timely
responses and escalation of critical complaint issues to business.
7. Ensure appropriate Quality management and Food Safety
systems are maintained and continuously improved at all Godiva and Contract
8. Oversee the establishment of processes for Selection,
Qualification, Approval and ongoing validation of Co manufacturers /
packers and Suppliers.
9. Ensure proper monitoring and communication of key
1. A key role in forming a cross functional team for
process mapping as part of building business processes.
2. A key role in forming a cross functional team for
conducting root cause investigations in order to implement preventive
Education & Experience
Minimum education required: BS Food Science or related field of study
Education desired: MS Food Science or MBA
12-15 years of relevant experience including long term strategy development
Knowledge, skills and ability required:
Extensive knowledge of quality tools, resource
planning, risk analysis
Excellent interpersonal and influencing skills and
ability to effectively communicate at all organizational levels
Project Management skills
Deep understanding of "World Class" Quality
organizations and standards
Proven track record leading cross-functional teams
achieving expected results
Strong conflict resolution skills
Quality certifications (e.g. ASQ, CQE, CQA, CQM, etc.)
Godiva appreciates your interest and consideration of our
company. We regret that we will not be able to respond to every resume
submission. Only those candidates who best meet our needs shall be
contacted. Again, thank you for your consideration.
Godiva Chocolatier is an Equal Opportunity Employer, M/F/Disability/Veterans.
Search Firm Representatives please read carefully :
Godiva is not seeking assistance or accepting unsolicited resumes from
search firms for this employment opportunity. Regardless of past practice,
all resumes submitted by search firms to any employee at Godiva via-email,
the Internet or directly to hiring managers at Godiva in any form without a
valid written search agreement in place for that position will be deemed
the sole property of Godiva, and no fee will be paid in the event the candidate
is hired by Godiva as a result of the referral or through other means.