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Requisition Number:


Area of Interest:

Research & Development

Relocation Possible:


Posting Job Title:

Director, Quality & Regulatory Affairs NA

Position Type:








Godiva Chocolatier is the world's premier chocolatier. We are the global leaders of the creation and distribution of super-premium chocolates worldwide. Godiva is available at any one of our boutiques,, and through our catalogs.
Godiva sells its products through its retail stores, and through wholesale locations (including department stores, grocery/drug channels and worldwide duty-free), and Direct (including catalog and internet operations). The company selectively licenses the Godiva trademark (including Godiva Liquor from Diageo and Godiva Double Chocolate Cheesecake from the Cheesecake Factory). The company has approximately 4,000 employees around the world and is headquartered in New York, New York.
For over 80 years, Godiva Chocolatier has defined the art of fine chocolate making by selecting only the most superb ingredients. Godiva applies the same devotion to selecting and developing the best people.
As an employer of choice, Godiva Chocolatier values a rich assortment of people that want to work in a pleasant and energized setting. In exchange for your expertise and enthusiasm, we offer excellent career growth opportunities and a competitive salary.

Job Description:

General Summary

Provide overall strategic and operational leadership on all aspects of Quality Management, Food Safety and Regulatory Affairs to Godiva North America business with a manufacturing location in Reading PA, 15 contract manufacturers in 5 countries, warehousing and distribution,  Godiva Boutiques, over 11,000 points of distribution via department stores, book stores, grocery, club stores, drug, military bases, and specialty gourmet stores, and customer/consumer correspondence.  Represent Godiva NA on Trade Associations and in Government interactions related to Godiva’s strategic needs relevant to food safety, nutrition, product labeling and claims.

Lead the development and implementation of Quality and Regulatory strategic plans to support Godiva's North America business plan and objectives, directing a team of Quality Assurance professionals, resource planning, and project prioritization.

Lead development, implementation and monitoring of systems to provide continuous improvement in Quality across NA
•  Quality Management and Food Safety Systems (FSSC / HACCP)
•  Supply Base Quality Management (Suppliers & Co-packers, Co-Manufacturers)
•  Quality Organization and development of Quality Leaders

Primary contributor and key stakeholder for Godiva's new product development (NPD) process and other cross functional business process.

This position reports functionally to the VP NA Supply Chain with a strong dotted line to the Director Global Quality and Regulatory Affairs.  This position is a key role on the global Quality Leadership team, with responsibility for direction setting and implementation of global standards and practices across businesses in North America. The role may also be a functional representative to the Godiva North America Senior Leadership Team (NALT) and contributes direction and insight in order to help meet the North American business goals.

Job Complexity

1.    Strategic Leadership - role provides the long-term range planning and direction for the Quality organization by understanding the Godiva vision and business plan and transforming into tangible quality objectives with both a short-term and long-term impact. The position is responsible for defining and managing the cross-functional interdependencies that the Quality team has with R&D, Marketing, Sales, Supply Chain and Finance (in North America as well as globally). Furthermore, this role provides the long-term quality direction as input to the company's 3-5 year Strategic Plan and defines the results desired based on industry performance and world class standards.
2.    Project Management - including broad definition of project roles and responsibilities within Quality organization. This role outlines Quality's expectations for both internal and external stakeholders as it relates to each project  This position gives guidance and oversight of prioritization and resource management relative to the broad company-wide list of objectives. This role also provides the leadership necessary to conduct department-wide planning of activities (across projects and key objectives) and to create and maintain the visibility around the planning.
3.    Responsible for people management/development - position provides guidance and oversight for Quality team in the areas of performance and development. This includes direction setting, performance evaluations, skills training, and organizational resource planning.
4.    NPD process leadership - position is a key stakeholder in the NPD (product life cycle) process. Responsibilities include functional planning (with macro visibility across all projects and all resources) as well as cross-functional alignment (having an understanding of interdependencies and proactively addressing areas of non-alignment).
5.    Crisis Management Leadership - position serves as leader of Godiva's crisis management program for North America. This includes all aspects from incident reporting, to evaluation and final response.  Depending on severity of situation, position will direct cross-functional response team to evaluate and determine corrective action/safeguards as required to ensure product safety and quality.
6.    Ensure consistent and professional management of consumer contact (complaints and inquiries) with appropriate and timely responses and escalation of critical complaint issues to business.
7.    Ensure appropriate Quality management and Food Safety systems are maintained and continuously improved at all Godiva and Contract manufacturers
8.    Oversee the establishment of processes for Selection, Qualification, Approval and ongoing validation of Co manufacturers / packers and Suppliers.
9.    Ensure proper monitoring and communication of key quality metrics.

Additional accountabilities:
1.    A key role in forming a cross functional team for process mapping as part of building business processes.
2.    A key role in forming a cross functional team for conducting root cause investigations in order to implement preventive measures.

Job Specifications

Education & Experience
Minimum education required: BS Food Science or related field of study
Education desired: MS Food Science or MBA
12-15 years of relevant experience including long term strategy development and implementation.

Knowledge, skills and ability required:
•    Extensive knowledge of quality tools, resource planning, risk analysis
•    Excellent interpersonal and influencing skills and ability to effectively communicate at all organizational levels
•    Project Management skills
•    Deep understanding of "World Class" Quality organizations and standards
•    Proven track record leading cross-functional teams achieving expected results
•    Strong conflict resolution skills
•    Quality certifications (e.g. ASQ, CQE, CQA, CQM, etc.) preferred

Godiva appreciates your interest and consideration of our company. We regret that we will not be able to respond to every resume submission. Only those candidates who best meet our needs shall be contacted. Again, thank you for your consideration.

Godiva Chocolatier is an Equal Opportunity Employer, M/F/Disability/Veterans.

Search Firm Representatives please read carefully :

Godiva is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at Godiva via-email, the Internet or directly to hiring managers at Godiva in any form without a valid written search agreement in place for that position will be deemed the sole property of Godiva, and no fee will be paid in the event the candidate is hired by Godiva as a result of the referral or through other means.


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