Quality Director - Irving, TX
Business Strategy, Policies and Tools
∑ Ensure control, maintenance and continuous improvement of quality and hygiene operation performance standards, policies and strategies for assigned CSCs in Americas Region
Quality and Food Safety
∑ Lead the identification, development and implementation of quality and hygiene programs that comply with regulatory and customer requirements.
∑ Ensure process and product quality through training, cultural modification and continuous internal/external auditing process.
∑ Evaluate operational needs to identify quality and hygiene opportunities, apply improvement processes and problem elimination strategies which promote the organizationís global strategy for Total Quality Management (TQM) and eliminate customer problems and complaints.
∑ Interface with lean enterprise, marketing, menu design, procurement, culinary excellence, legal and engineering to establish quality and hygiene requirements on individual products and services. This is based on customer need, the function of the product, and itís reliability, salability and value. Ensure quality and hygiene considerations are properly addressed as early as possible in the product-design stage.
∑ Lead the quality and hygiene inspection and test functions to ensure proposed and existing products and processes are reviewed. Develop recommendations for improvements that increase product uniformity and process standardization to improve quality characteristics and reduce customer complaints. Manage vendor compliance program via audits and contract review.
∑ Work directly with the customer on quality and food safety issues.
∑ Review facilities actions such as acquisitions, closures and expansions for issues relating to pest control and sanitary conditions.
∑ Guide, motivate and develop the directly and indirectly subordinate employees
Plan, implement and control the cost and project budget in the area of responsibility; initiate and steer corrective actions in case of deviations
∑ Expertise implementing Quality and Lean Manufacturing concepts and techniques; related certifications, such as Airline Service Quality Performance (ASQP), Certified Quality Manager (CQM) a plus
∑ Experience in conducting external and internal audits
∑ Proactive problem-solving and creative decision-making skills
∑ Experience in a team-based management environment
∑ Ability to facilitate groups and communicate effectively at all levels in the organization
∑ Strong oral, written and interpersonal skill with analytical, organizational and planning expertise
∑ Strong knowledge of Microsoft Office and Windows-based computer applications
May require up to 70% travel
∑ Bachelorís degree in Food Science or Biology or equivalent knowledge required
∑ In addition, seven to ten years quality management experience required
Irving, Texas, United States
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