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Quality Director - Irving, TX

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Job Description

Business Strategy, Policies and Tools

     Ensure control, maintenance and continuous improvement of quality and hygiene operation performance standards, policies and strategies for assigned CSCs in Americas Region

Quality and Food Safety

     Lead the identification, development and implementation of quality and hygiene programs that comply with regulatory and customer requirements.

     Ensure process and product quality through training, cultural modification and continuous internal/external auditing process.

     Evaluate operational needs to identify quality and hygiene opportunities, apply improvement processes and problem elimination strategies which promote the organizationís global strategy for Total Quality Management (TQM) and eliminate customer problems and complaints.

     Interface with lean enterprise, marketing, menu design, procurement, culinary excellence, legal and engineering to establish quality and hygiene requirements on individual products and services. This is based on customer need, the function of the product, and itís reliability, salability and value. Ensure quality and hygiene considerations are properly addressed as early as possible in the product-design stage.

     Lead the quality and hygiene inspection and test functions to ensure proposed and existing products and processes are reviewed. Develop recommendations for improvements that increase product uniformity and process standardization to improve quality characteristics and reduce customer complaints. Manage vendor compliance program via audits and contract review.

     Work directly with the customer on quality and food safety issues.

     Review facilities actions such as acquisitions, closures and expansions for issues relating to pest control and sanitary conditions.


     Guide, motivate and develop the directly and indirectly subordinate employees

Plan, implement and control the cost and project budget in the area of responsibility; initiate and steer corrective actions in case of deviations

Required Skills

     Expertise implementing Quality and Lean Manufacturing concepts and techniques; related certifications, such as Airline Service Quality Performance (ASQP), Certified Quality Manager (CQM) a plus

     Experience in conducting external and internal audits

     Proactive problem-solving and creative decision-making skills

     Experience in a team-based management environment

     Ability to facilitate groups and communicate effectively at all levels in the organization

     Strong oral, written and interpersonal skill with analytical, organizational and planning expertise

     Strong knowledge of Microsoft Office and Windows-based computer applications

May require up to 70% travel

Required Experience

     Bachelorís degree in Food Science or Biology or equivalent knowledge required

     In addition, seven to ten years quality management experience required

Job Location

Irving, Texas, United States

Position Type



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