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Quality Assurance Manager
Bridgetown Natural Foods - Portland, OR

 

 

Food Safety and Quality Assurance Manager

At Bridgetown we value safety, trust and teamwork. The Food Safety & Quality Assurance Manager is responsible for leading the facility in the quality assurance, quality control and food safety areas throughout the supply chain including shaping Bridgetown’s quality and food safety culture.

This position is responsible for ensuring compliance with regulatory, customer and 3rd party audit requirements; overseeing the quality control laboratory and quality control team; implementing and improving quality management programs and procedures; watching over the day-to-day facility operations to ensure adherence to all quality and regulatory standards; assuring compliance of materials, products and services with agreed to specifications; developing, driving and continuously improving food safety and quality systems; and developing, implementing, driving and delivering superior execution of business and customer expectations. The position reports to the Director of Food Safety and Quality.

Duties and Responsibilities:
· Ensure compliance with regulatory, corporate, customer and 3rd party audit requirements.
· Ensure that all products meet all specifications and requirements.
· Ensure that all employees are properly trained in quality-related procedures by developing and/or presenting training materials.
· Participate in the establishment of quality specifications and standards for finished products.
· Team internal departments to proactively respond to customer complaints and inquiries.
· Implement solutions to quality problems through inspections, CAPA investigations, and audits.
· Audit and update all SQF and HACCP plans and documentation
· Serve as key statistical resource and verify product and process improvement through implementation and analysis
· Manage ongoing development, implementation and improvement of the Quality Management System.
· Encourage project/process designs that simplify compliance with quality requirements.
· Conduct or direct internal food safety/GMP audits.
· Develop and maintain documentation to comply with record keeping requirements.
· Assess product quality risk as needed in determination of final product disposition.
· Perform other duties as needed for the successful operation of the facility.
· A driver for continuous improvement in the facility.

Knowledge, Skills and Abilities:
· Bachelor’s Degree in scientific discipline such as food science, chemistry, biology, chemical engineering or related field required; Master’s Degree a plus.
· 5-10+ years’ experience in quality control/quality assurance in the food/nutrients/pharma industry.
· Minimum 3 years previous supervision of QC/QA department in the food processing industry required.
· Industry knowledge of HACCP, USDA, FDA, GMP, GFSI, FSMA, and federal, state and local regulations.
· Technical competence in analytical chemistry or microbiology.
· Nutrition knowledge.
· Food safety and food labeling compliance expertise
· Excellent verbal and written communication skills including technical writing
· Detail-oriented.
· Experience in computer data bases and Microsoft Office applications.

COMPETENCIES:
· Communication and Influence - Requires verbal and written communication skills to convey information that may be somewhat complex, to those who may have limited knowledge of the subject in question. Role may require basic negotiation and influence, cooperation, tact, and diplomacy, etc.
· Analytical - The ability to systematically gather information from a variety of sources, analyze the information, identify implications of data, draw appropriate conclusions, generate viable, alternative solutions to a question or problem, and evaluate the consequences of choosing each alternative.
· Customer Focus - The ability to provide excellent service to external and internal customers. This includes seeking to meet customer needs and demands quickly and effectively; remaining calm and professional when dealing with internal or external customers that are difficult or upset; reviewing complaints from internal/external customers and takes action to efficiently remedy the complaint.
· Dependability - The ability and willingness to demonstrate eagerness, enthusiasm, optimism, and passion when working. This includes ability to be self-motivated, demonstrating persistence, heightening personal effort in the face of obstacles and adversity; pursuing excellence for self and organization; having a sense of urgency; and possessing ambition.
· Professionalism - The ability to develop and maintain professional, trusting, positive working relationships with supervisors, staff, managers, customers, and suppliers. This includes being approachable and taking time to address employees’ personal and professional needs, as well as client and customer concerns; and treating others with respect and dignity.
· Integrity - The ability and willingness to uphold ethical standards and comply with all state and federal laws and company policies and procedures. This includes fulfilling commitments; accepting constructive criticism; accepting responsibility for own performance, as well as that of the group; not accepting credit for the efforts or work of others; and avoiding conflict of interest situations.

About Bridgetown Natural Foods:
Bridgetown Natural Foods, a B Corporation established in Portland, Oregon in March 2010, is a manufacturing partner for leading all-natural, organic and gluten-free snack brands dedicated to producing sustainable, innovative and healthy products.
Bridgetown’s mission is to increase the availability of natural, wholesome foods through operational excellence. The company lives its mission by investing in its people, in innovation that meets or exceeds the demands of a fast-growth marketplace, and in performance – both as a responsible employer and a trusted manufacturing partner.
With a specialty in baked goods and extruded bars, slab-formed bars, enrobed bars, granolas and clustered items, Bridgetown’s production lines are designed and appropriately scaled for emerging brands, providing complex manufacturing capabilities and leading food safety certifications to a high growth segment of the market. Bridgetown embraces complexity, and the company’s expertise in handling allergens, gluten-free, organic and kosher products provides its customers with complex, flexible manufacturing solutions.
As a privately-held, family-owned company, we offer benefits which reflect our commitment to attracting and retaining great people. This includes excellent pay, competitive health and dental care coverage, wellness programs and incentives, a competitive vacation plan and unrivalled career advancement opportunities, to name just a few of our benefits.

Required experience:

  • Quality: 5 years

 

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