The Quality Field Manager will take a leadership
role in the establishment, implementation, and improvement of the global
quality and food safety programs in all Cott
finished product and co-packer facilities. Based on the Corporate Quality
strategic plan to:
I. Maximize the Effectiveness of Current Programs to Support Food Safety
and QualityII. Identify and Optimize Areas for
Continuous ImprovementIII. Execute a Robust
Management Operating SystemIV. Expand Process
Major areas of focus include:
1. Instill Food Safety and Quality Mindset
throughout Organization: a. Promote and Support Food Safety and Quality
Programs i. Demonstrate thorough understanding
of regulatory and current SQF audit code requirements for food
manufacturers and develop familiarity with the Cott
Juice Food Safety and Quality Program. Ability to communicate the
policies and procedures and illustrate how they address both regulatory
and audit code requirements.
- Actively Participate in
Support and Training activities related to Food Safety and Quality.
- Develop training program
targeted for line associates and quality technicians that explains
in unique and memorable ways the “why” of food safety programs.
- Review plant food safety
and quality programs and practices to ascertain compliance to Cott juice food safety and quality program,
regulatory, and code requirements.
2. Demonstrate Leadership Ability - Be an
enthusiastic supporter of the Food Safety and Quality Program and an
Empowered Influencer of Others. a. Maintain Certifications and Expand
Knowledge through Manufacturing Training: i.
Maintain currency in required certifications
- Current certification is
- SQF Practitioner
- Food Defense Practitioner
- Better Process Control
ii. Undertake necessary training to understand and
implement programs initiated to address regulatory changes; support new
manufacturing systems, execute new product lines.
- Develop associate training
programs for new programs, systems or products based on training
- Work with groups involved
in change management to develop appropriate food safety audit
systems for new programs, systems, and product lines.
b. Show Active Hands-on Involvement and
Understanding of Food Safety and Quality Program
i. Demonstrate understanding of manufacturing
environment and impact of Food Safety and Quality Program. Develop
familiarity with Cott Juice products,
manufacturing facilities and processes.
- Receive hands-on training
in the key food safety areas of each facility: Receiving, Batching,
Manufacturing, Sanitation, and Quality.
ii. Participate in the Cott
Juice Food Safety and Quality Program execution
- Support each manufacturing
plant through frequent on-site visits.
- Coordinate calendar of
visits and designated tasks with Corporate Quality and Plant and
Plant Quality Managers.
- Execute Corporate Audit
Program. Support and assist the primary plant participants during
3rd party audits. Independently conduct routine Cott
Juice Food Safety/Defense; GMP; and HACCP audits of the
manufacturing plants, outside warehouses, co-packers, and suppliers.
- Document and distribute
audit results to facility and to Corporate Quality within one week
after audit. Identify and prioritize audit deficiencies, request
- Review corrective actions
submitted by facility and approve if appropriate. Develop plan to
audit corrective action compliance on an ongoing basis.
iii. Participate in the Cott
Juice Food Safety and Quality Program expansion and improvement
- Plant visits will encompass
a. Act as a training resource for the manufacturing
facilities. Assist with Food Safety and Quality support and training at
each facility b. Identify and communicate each facility’s Food Safety and
Quality Best Practices, and work with other juice facilities to
implement. c. Identify Food Safety and Quality roadblocks and
restrictions at each facility and work closely with Plant Management and
associates to develop action plans for improvement
- Develop matrix to monitor
and assess overall status of Cott Juice
Food Safety and Quality Program at each facility. Using the Cott Juice Food Safety and Quality Program and
audits codes as a guide, identify appropriate factors for the matrix,
and issue results for each facility on a yearly basis.
iv. Execute the Change Management Program.
Coordinate and execute change management as defined in the Cott Juice Food Safety and Quality program:
- Identify all projects that
must run under change management, and ensure the execution of the
Change Management process occurs for each.
- Act as the Corporate
Quality change management sponsor
- Using strong interpersonal
and leadership skills work with a variety of functional areas
including but not limited to manufacturing, engineering, quality,
sanitation, warehousing to successfully implement and maintain
programs and practices to support change management.
- Develop program to validate
continuing compliance of Change Management activities
v. Maintain Robust Communication with Quality
Management. Use appropriate tools to ensure coordination and good
communication within the Quality functional area.
- Working within the
department strategic plan, and in partnership with the Corporate
Quality director, identify long-term plan and appropriate strategies
biannually. Set goals and mileposts and monitor progress with
Corporate Quality Director.
- Submit weekly report for
Corporate Quality Director, using a standard format developed with
the Director. Report will review status of current projects and
activities and goals for coming week.
- Participate in weekly
one-on-one conversation with Director to review weekly report, the
strategic plan and goals, and to cascade information.
- Maintain personal location
log on Cott Net Quality calendar
- Participate in the weekly
Quality conference call:
- Document and review past
week’s activities and focus for coming week
- Discuss options to address
any opportunities or roadblocks that have been encountered during
3. Support Drive for Continuous Improvement:
a. Assist Plant Quality Management Development. Support the Plant Quality
Management function through assistance with development and training,
acting as a liaison between Plant and Corporate Quality Management
- Develop a training program
for Plant Quality Managers prior to the implementation of new
Corporate Quality Food Safety and Quality programs
- Assist Plant Quality
Managers with new program training
b. Collaborate with Corporate R&D and
Technology. Collaborate with Corporate R&D and Technology to drive
programs for quality affirmation and continuous improvement.
- Implement program to monitor
commercialization effectiveness of new formulas. Develop program to
review process, data, and records from multiple product runs across
facilities. Identify and communicate issues to Corporate R&D and
- Implement improvement
programs developed by Corporate Technology, develop process to
monitor effectiveness and communicate results to Corporate
Technology and Quality
c. Maintain Budget Performance. Perform within
approved department budget parameters
- Maintain adherence to the
- Encourage the development
of programs and corrective actions that address deficiencies in a
cost effective manner.
d. Promote a Robust Corrective and Preventative
Action Program. Ensure that the CAPA process is correctly followed and
results are communicated
- Support and participate in
trouble-shooting activities associated with product quality issues.
Ensure that at a minimum, the triggers defined in the CAPA policy
- Understand DMAIC tools and
be able to assist CAPA teams in the DMAIC process
- Monitor CAPA timetables for
compliance to promise dates
- Develop plan to validate
and document validations of CAPA preventative actions after
- Develop a method to organize
plant CAPA documents and have them available for review by the
- Document and communicate
findings and results to Juice Quality team members and support
identification and incorporation of Best Practices throughout the
The Manager Quality Field Services reports to the
Director Corporate Quality. The position serves as a key liaison between
Corporate Quality, Research and Development, and Technology, and the
manufacturing plants, and will work closely with the Plant Managers and
Plant Quality Managers to implement, expand, and monitor the programs
associated with food quality, food safety, and cost containment, and to
assist with the introduction of new products, processes, and procedures.
FIRST SIX MONTHS PERFORMANCE
1) Spend time learning the Cott
Juice Food Safety and Quality Program and understand it’s execution in
the manufacturing plants. a. The first two to three weeks will be spent
becoming familiar with the Cott juice food
safety and quality program, through a review and thorough understanding
of the policies and procedures written to support the program. Understand
the principles behind these documents and how they address both
regulatory and audit code requirements, and how they are applied in practice.b. Hands-on training to learn execution will
occur in at least three manufacturing plants. Focus will be in
participation in major food safety and quality areas including Receiving,
Batching, Manufacturing, Sanitation, and Quality.c.
Basic SAP transaction training will occur to allow utilization and
understanding of SAP in support of the Quality and Food Safety
function.2) Ensure internal audit compliance: a. Maintain certification
currency in HACCP, SQF Practitioner, Food Defense Practitioner, Better Process.b. Conduct yearly HACCP, GMP, Food Security
audits as they come due. Identify deficiencies, issue reports, monitor
corrective actions.c. Support and attend any
scheduled 3rd-party or customer plant audits.3) Execute Change Management
Process: a. Following the current Change Management Policy, identify all projects requiring change management, and
execute and manage the process for each change.b.
Develop method to report status of Change Management procedures and
process to validate ongoing.4) Promote Corrective and Preventative Action
Program to ensure: a. Suitable response to CAPA triggers as defined in
the policyb. Good use of problem solving tools
and appropriate corrective action developmentc.
Verification of identified corrective actionsd.
Development of appropriate validation step to ensure long-term success.5)
Monitor Customer and Consumer Complaint, and Vendor Quality Deficiency
Investigations a. Ensure that appropriate actions are taken to
investigate requests, and if necessary coordinate activity and
information in multiple facilitiesb. Develop
method to collect, track, and summarize details about customer complaint
investigations; and to maintain this information in an
form easily accessible by Quality and Manufacturing across manufacturing facilitiesc. Develop method to collect, track, and
summarize details about vendor quality deficiency investigations; and to
maintain this information in an form easily accessible by Quality and
Manufacturing across manufacturing facilities
The top candidate for this role will have a
Bachelor’s Degree in Food Science or related degree. Have laboratory
experience of 3 to 5 years working in Quality Control or Quality
Assurance, and be familiar with the manufacturing environment. The
candidate will have knowledge of the FDA and GMP guidelines for food
manufacturing facilities, knowledge in HACCP and GFSI (preferably SQF)
principles, and a basic understanding of sanitation principles utilized
in a food manufacturing facility. The candidate shall have strong
interpersonal, leadership, and organizational skills with demonstrated
ability to teach, motivate, and lead plant personnel. The candidate must
demonstrate the ability to manage multiple priorities and projects and
lead action teams. The candidate will have strong oral and written
skills, experience formulating and writing reports and procedures, and be
proficient with Microsoft Word and Excel.
Cott Beverages is a proud EEOC/AA
- Quality Assurance Management: