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Senior Manager, Quality Assurance - Non-Thermal/Thermal Process Authority, Global Quality Assurance & Food Safety Seattle, WA


Starbucks Seattle, WA 8/29/2014

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Job Description

Job Summary and Mission

This job contributes to Starbucks success by leading the identification, development and improvement of QA systems needed to ensure the availability of safe, wholesome, premium quality products for our customers globally. Is a senior subject matter expert in product safety, more specifically non-thermal processing and thermal processing. Speaks with authority, and influences within and outside the company. Models and acts in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Business Requirements - Providing functional expertise and executing functional responsibilities:

        Contributes expert perspective to support development of Global QA strategy for non-thermal and thermally processed products. Leads the identification and development of systems and programs to implement strategy and monitors performance of the QA system in order to identify opportunities for improvement for the Evolution Fresh Brand.  Provides support to other product categories (thermally processed).

        Contributes to development of department mission, annual priorities and operating budget.

        Determines and manages appropriate mitigation steps and solutions to resolve potentially serious product safety or quality issues.

        Influences direction of cross functional teams as the Quality, Product Safety and Regulatory expert in the development and commercialization of new food, beverage and merchandise items or major new retail level programs.

        Interfaces with outside experts, academia and organizations to keep Starbucks Coffee Company up to date in Quality Assurance strategy, techniques and best practices.

        Leads evaluation and development of programs to drive improvements for new and existing suppliers.

        Leads the troubleshooting of complex, broad-scale quality, product safety and regulatory issues. Identifies the root cause, required corrective actions and assures effective resolution.

        Leverages expertise to represent Starbucks in explaining and defending Food Safety Programs and Practices with Regulators.

        Mentors and trains more junior QA team members in knowledge of Starbucks Quality System and advanced problem solving.

        Plans, develops and leads QA program improvements. Leads projects to develop new and improve existing Quality Assurance systems and procedures.

        Represents QA perspective to innovation efforts in categories new to Starbucks.

Job Requirements

Summary of Experience

        Progressive experience designing, developing and managing quality assurance programs in manufacturing or foodservice industries (10 years) 

        Significant experience in food technology, food science and intervention programs related to food safety (10 years)

        Qualification as a trained quality auditor (7 years)

        Significant experience in product safety risk assessment and HACCP (7 years)

Basic Qualifications

        A science degree in microbiology, biology, food sciences, food engineering or process related fields

        Proficient with Microsoft Office tools (Word, Excel, PowerPoint, etc)

        Excellent communications skills and ability to clearly communicate within all levels of an organization

Required Knowledge, Skills and Abilities

        Expert knowledge of food technology, food microbiology, safe food manufacturing and environmental programs related to food.

        Thorough understanding of Quality Assurance principles and systems including: auditing, GFSI, HACCP, ISO 22000, SQF, Good Manufacturing Practices, dairy regulations applicable food codes for foodservice operations.

        Ability to lead root cause analysis and plan corrective actions.

        Ability to analyze disparate information and draw appropriate conclusions

        Ability to remain calm under pressure and influence outcomes based on facts and judgments.

        Ability to apply sound technical and business perspective to problem solving and project management.

        Ability to make recommendations that may be unpopular

        Ability to communicate effectively and influence senior leadership

        Ability to train, mentor and motivate other partners

        Ability to leverage knowledge and expertise to represent Starbucks with outside entities

Job Snapshot

Employment Type Full-Time

Job Type Restaurant - Food Service, Management, Retail

Education Not Specified

Experience Not Specified

Manages Others Not Specified

Industry Retail, Restaurant

Required Travel Not Specified

Job ID US-140003219


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