Senior Manager, Quality Assurance - Non-Thermal/Thermal Process
Authority, Global Quality Assurance & Food Safety – Seattle, WA
Starbucks Seattle, WA 8/29/2014
Summary and Mission
contributes to Starbucks success by leading the identification, development
and improvement of QA systems needed to ensure the availability of safe,
wholesome, premium quality products for our customers globally. Is a senior
subject matter expert in product safety, more specifically non-thermal
processing and thermal processing. Speaks with
authority, and influences within and outside the company. Models and acts in
accordance with Starbucks guiding principles.
of Key Responsibilities
and essential job functions include but are not limited to the following:
Requirements - Providing functional expertise and executing functional
Contributes expert perspective to support development of
Global QA strategy for non-thermal and thermally processed products. Leads
the identification and development of systems and programs to implement
strategy and monitors performance of the QA system in order to identify
opportunities for improvement for the Evolution Fresh Brand. Provides
support to other product categories (thermally processed).
Contributes to development of department mission, annual
priorities and operating budget.
Determines and manages appropriate mitigation steps and
solutions to resolve potentially serious product safety or quality issues.
Influences direction of cross functional teams as the Quality,
Product Safety and Regulatory expert in the development and commercialization
of new food, beverage and merchandise items or major new retail level
Interfaces with outside experts, academia and organizations to
keep Starbucks Coffee Company up to date in Quality Assurance strategy, techniques
and best practices.
Leads evaluation and development of programs to drive
improvements for new and existing suppliers.
Leads the troubleshooting of complex, broad-scale quality,
product safety and regulatory issues. Identifies the root cause, required
corrective actions and assures effective resolution.
Leverages expertise to represent Starbucks in explaining and
defending Food Safety Programs and Practices with Regulators.
Mentors and trains more junior QA team members in knowledge of
Starbucks Quality System and advanced problem solving.
Plans, develops and leads QA program improvements. Leads
projects to develop new and improve existing Quality Assurance systems and
Represents QA perspective to innovation efforts in categories
new to Starbucks.
Progressive experience designing, developing and managing
quality assurance programs in manufacturing or foodservice
industries (10 years)
Significant experience in food technology, food science and
intervention programs related to food safety (10 years)
Qualification as a trained quality auditor (7 years)
Significant experience in product safety risk assessment and
HACCP (7 years)
A science degree in microbiology, biology, food sciences, food
engineering or process related fields
Proficient with Microsoft Office tools (Word, Excel,
Excellent communications skills and ability to clearly
communicate within all levels of an organization
Knowledge, Skills and Abilities
Expert knowledge of food technology, food microbiology, safe food manufacturing and environmental programs related
Thorough understanding of Quality Assurance principles and systems
including: auditing, GFSI, HACCP, ISO 22000, SQF, Good Manufacturing
Practices, dairy regulations applicable food codes for foodservice
Ability to lead root cause analysis and plan corrective
Ability to analyze disparate information and draw appropriate
Ability to remain calm under pressure and influence outcomes
based on facts and judgments.
Ability to apply sound technical and business perspective to
problem solving and project management.
Ability to make recommendations that may be unpopular
Ability to communicate effectively and influence senior
Ability to train, mentor and motivate other partners
Ability to leverage knowledge and expertise to represent
Starbucks with outside entities
Employment Type Full-Time
Job Type Restaurant - Food Service, Management, Retail
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Retail, Restaurant
Required Travel Not Specified
Job ID US-140003219