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Quality Specialist - Burlington, WI
Nestle USA





Location: Burlington, Wisconsin
Job ID: 17008444


Performs a variety of quality control tests/inspections and/or standard microbiological, chemical, physical or sensory testing and assays on products, materials, components, etc. at various stages of the production process to ensure compliance with quality and reliability standards. Manages finished goods positive release, net contents and sensory program. Records statistical data. Analyzes data and writes summaries to validate or show deviations from existing standards. Recommends modifications to existing, or suggests new, standards, methods and procedures. Works closely with the Quality Team to help identify, solve and prevent problems affecting quality.



Product Release

  Responsible for releasing or holding finished product from production, PD, and TAG for retail and institutional sale

  Report out detailed information regarding the products that are held and released

  Track non-prime inventory

  Report all KPI information for the department

  Report out finished product scrap

  Involved in trace and recall procedures

  Support traceability exercises


  SAP/GLOBE QM Super user- responsible for learning, implementing, teaching, maintenance and reporting data from the GLOBE QM module of SAP

  Responsible for hold product and rework documentation review and disposition.

  Support for all outside warehouses

  Responsible for allergen and coding maintenance Floor Support

  Supports production in decisions related to quality and food safety

  Audits GMPs, procedures and paperwork on the production floor

  Conducts coaching and training to employees

  Identifies gaps in procedures or processes

  Participates in and/or lead continuous improvement activities such as DMAIC and GSTD

  Attends SHOs, DORs and WORs

  Responsible for changes in procedures and QMS

  Review consumer alerts and direct follow-up of alerts

  Maintain consumer complaint awareness through distribution of top complaints for production lines

  Manages consumer complaint team and follow-up

  Manages Foreign Bodies Task Force

  Daily Review of HACCP documentation on Shop Floor

  Daily Behaviour Based Quality observations

  Responsible for follow-up activities driven by CPARs from Internal Audit Team and Third Party Audits

  Members of Internal Audit Team

  Conducts special projects as assigned

  Able to work flexible hours and able to cover off shift


  Conducts daily routine sample analyses using lab techniques and other instrumentation following Good Laboratory Practices.

  Interprets data and reports on trend and data analysis to appropriate personnel.

  Monitors laboratory Internal Control Plans (ICPs) on a required frequency.

  Organizes laboratory records and files, summarizes data, and prepares and interprets reports for use by management. Reviews or writes procedures and work instructions

  Supports laboratory activities to ensure a high quality of products, services, housekeeping, and hygiene standards are maintained and improved in laboratory and other analytical areas.

  Responsible for daily equipment maintenance, ordering, stock control, stock record entry, reporting, etc.

  Responsible for the administration, training, and execution of off- and on-line sensory, and test methods.

  Supports laboratory compliance (Calibration, equipment testing, etc.) to FSSC 22000 and Nestlé requirements while driving continuous improvement for Quality metrics/Key Performance Indicators in the lab.

  Responsible for laboratory and quality records in compliance with QMS, including storage and retrieval.

  Assists, advises, and trains colleagues to attain the NQAC requirements (MI, LI, P-test, etc.)QUALITY

  Employee shall follow and carry out company policy on all required GMP, quality and food safety requirements and escalate quality or food safety findings or incidents.

  Ensures that a high quality of products, services, housekeeping, and hygiene standards are maintained and improved in designated areas.

  Ensures the compliance for FSSC 22000 while driving continuous improvement for Quality metrics/KPI’s in their area of responsibility.

  Supports Improvement initiatives (e.g. complaints, holds) with Factory, and drives improvement projects in DOR.

  Assist, advise and train Operations in attaining the Nestlé quality standards (QMS, MI, etc.).

  Communicates Quality and Food Safety briefs to assigned line operation teams. (Is this the Quality Specialist, or the Food Safety Team?)


  • Ensures compliance with all regulatory and Nestlé guidelines pertaining to safety, health, and environmental.
  • To be part of the culture change towards behavioral safety improvement.NESTLÉ CONTINUOUS EXCELLENCE
  • Supportskey Nestlé Continuous Excellence (NCE) initiatives.
  • Other duties as assigned by manager.


Receives general supervision and direction from Quality Supervisor. Direction consists of clarification of factory and department policies, priorities, and goals.


  • May be responsible to coordinate day-to-day work for a small group of technicians.
  • Absence: In the absence of this person, the responsibilities of this position are delegated to the other Specialists / technicians.



  • Direct ability to impact product quality and ensure only quality product is delivered, ensuring no recalls or product loss.
  • Contribute to the Quality Departmental budget achievement.
  • Innovation/Renovation: Support and participate in improvement activities and programs. Support the development and implementation of projects assigned to enable the achievement of business objectives, utilizing NCE techniques.



  • B.S. Degree in Food Science, Microbiology, Chemistry, or other related field, required


  • Preferably 2-3 years manufacturing and or laboratory (1-3 years) experience in food industry.
  • Knowledge of continuous improvement.



  • Must have good verbal and written communication skills.
  • Good mathematical and statistical skills required.
  • Must be able to handle multiple assignments.
  • Must be precise and accurate, well organized worker.
  • Strong attention to detail.
  • Must be able to perform in a demanding, fast-paced environment.
  • Must have good mathematical (basic statistical skills highly desirable), problem-solving and analytical skills.
  • Proficiency with computer systems, personal computers, spreadsheet software (Microsoft Office, etc.) and mainframe system with custom applications preferred.
  • Proficiency in SAP/GLOBE systems is preferred.



  • Courage: linked to people’s confidence in their capabilities and judgment. It allows them to make decisions or choices, at the same time evaluating the risks and being conscious of their responsibilities.
  • Results Focus: the drive to meet or exceed ambitious performance objectives and quality standards, deliver business results and continually find sustainable improvements in methods and processes.
  • Impact/Convince Others: convincing others, either directly or using appropriate third parties, in order to get their commitment to ideas projects or actions that are in the company’s interest
  • Service Orientation – Understanding customers' needs to provide the best scientific/technical support related to their own area of expertise


The Nestlé Companies are equal employment and affirmative action employers and looking for diversity in qualified candidates for employment.


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