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Manager, Food Safety and Quality Assurance – Universal City, CA




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Manager, Food Safety and Quality Assurance


Parks & Resorts


USH Food


Theme Parks – Food and Beverage


Universal Studios Hollywood is the Entertainment Capital of L.A. featuring a movie-based theme park and Studio Tour, and bridged by Universal CityWalk, a dynamic entertainment, shopping and dining complex. Universal Studios Hollywood is an industry leader due to its impressive talent base of highly creative professionals who inspire and produce compelling entertainment and innovative attractions that immerse guests in an authentic Hollywood experience. Universal Studios Hollywood’s team of professionals enjoys a unique culture where fun, hard work and high-quality results are priority, resulting in an employee base that is proud to work here. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. The company offers equally unique opportunities for employees to expand their careers within Universal Studios Hollywood, Universal Parks & Resorts, and the broader NBCUniversal family. It’s a big universe, where do you fit in?




United States




Universal City


Responsibilities include:

The Manager of Food Safety and Quality Assurance will lead the department by leveraging best-in-class systems, analytics, and strategic planning to ensure the food safety and quality of our products across our food businesses, both within our theme park, and on CityWalk.

This position is responsible for developing a corporate Food Safety and Quality Management System and team to ensure employee and consumer safety and welfare and to ensure the wholesomeness and integrity of all product served by Universal Studios Hollywood. This position works in accordance with the company’s values and promotes the development of a strong culture of integrity, respect, service, and food safety.

The Manager of Food Safety and Quality Assurance will be the company’s subject matter expert for all food safety regulatory and quality assurance related concerns. This individual will collaborate with the company’s Legal, Culinary, and Operations team (as well as outside consultants) to develop the company’s HACCP Plan and establish those regulatory guidelines and certifications relating to food safety which must be maintained (including but not limited to the Food Safety Modernization Act).

Working in collaboration with Training and Operations, this position will define those training processes required to educate employees on HACCP and as to their impact on food safety and quality management processes.

Continuous and ongoing improvement shall be a key focus of this role, both in terms of education and in raising awareness, as well as with respect to systems and process improvement. This Manager will collaborate with the VP of Culinary to define GMP’s and HACCP program for the company’s Production Kitchen and Restaurants. This position shall define strategic objectives and ensure the success of short term operational goals.

This position shall also be responsible for surveying and validating the appropriateness of the company’s vendors and suppliers (within Food and Beverage) to ensure that the proper levels of risk management and quality assurance (including hold-harmless, indemnification, etc.) are maintained throughout the supply chain. This position collaborates with UPR (Universal Parks and Resorts) sourcing, quality, and risk management leaders from time to time as needed.

The Manager of Food Safety and Quality Assurance continually collaborates with the company’s Facilities and Technical Services Departments to maintain the adequacy, safety, and readiness of its facilities and Carts, as well as compliance with all applicable codes and regulatory guidelines.

This position shall spearhead the company’s efforts towards certification against the Global Food Safety Initiative (GFSI) standards either through SQF or BRC scheme.

Other duties and responsibilities as assigned.


• Minimum 7 years’ experience in Food Safety and Quality Assurance.
• Multi-Plant experience preferred, to include fresh meal production and bakery.
• Ideal candidate should have overseen QA/QC within facilities with 50+ employees and robust QA/QC processes, supporting revenues greater than $75MM annually.
• Experience with SQF or equivalent GFSI (BRC) auditing and plant certification processes preferred. AIB audit and certification experience valued.
• Experienced in managing proper labeling and storage as relates to allergens.
• Experience with traceability, recall and food defense (food security) programs
• Strong foundation in HACCP (Hazard Analysis and Critical Control Points), Preventive Controls for Human Food (FSMA) and GMP (Good Manufacturing Practices) certification is critical.


• Bachelor’s degree in related field.
• Excellent verbal and written communication, interpersonal, organizational and multi-tasking skills.
• Ability to effectively communicate across all lines of business, and with all levels of management.
• Strong organizational, planning, delegation, mentoring and coaching skills.
• Ability to deal well with ambiguity and constant change.
• A strong passion for delivering the highest quality of guest service.
• Thorough knowledge of MS Excel, Word and PowerPoint
• Experience with managing in a Union environment is preferred.
• Strong analytical and risk management skills.


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