and Food Safety Manager - West
Location: West Chester, PA, US
Date: Feb 23, 2018
Requisition Number: 157324
mutually rewarding experience.
Work. Realize your ambitions. And realize there’s more to
being in business than just making a profit. That’s the Mars philosophy. And
the opportunity we offer every one of our Associates. An
opportunity to take what you do and make it mean more for you, for
those around you and for the planet. What you get here is challenging,
interesting work. You get the tools you need to do a great job and you get to
have the best possible people on your side to help you do it. And at the same
time as getting to find ways to do business better today than we did it
yesterday and driving a great career, you also get to build a more
enlightened business and drive sustainability.
Because it’s never just about a single person, a single
project or a single brand. It’s about how you can grab everything that’s
within your reach here and use it to pursue mutual, long-term gain. It’s
about having ideas. And ideals. Being prepared to risk failure because the
promise of success means we’ll all be a little better off. It’s that mix of
integrity and ambition that makes Mars such a special place to work. And why
working here is always about more than just a job.
Mars has net sales of more than $33 billion, operates six
business segments including Petcare, Chocolate,
Wrigley, Food, Drinks, Symbioscience, and more than
75,000 Associates worldwide that are putting its Principles into action to
make a difference for people and the planet through its performance.
Mars brands include: Petcare –
PEDIGREE®, ROYAL CANIN®, WHISKAS®, BANFIELD® Pet Hospital, CESAR®, SHEBA®,
DREAMIES® and NUTRO®; Chocolate – M&M’S®, SNICKERS®, DOVE®, GALAXY®,
MARS®, MILKY WAY® and TWIX®; Wrigley – DOUBLEMINT®, EXTRA®, ORBIT® and 5™
chewing gums, SKITTLES® and STARBURST® candies, and ALTOIDS® AND LIFESAVERS®
mints. Food – UNCLE BEN’S®, DOLMIO®, EBLY®, MASTERFOODS®, SEEDS OF CHANGE®
and ROYCO®; Drinks – ALTERRA COFFEE ROASTERS™, THE BRIGHT TEA COMPANY™, KLIX®
and FLAVIA®; Symbioscience – COCOAVIA® and WISDOM
Job Title Quality
& Food Safety Manager
Global Q&FS & SRA Director
Quality & Food Safety
West Chester, PA (WCR)
Mars Drinks LLC, a division of Mars Incorporated, makers of
FLAVIA®, is leading the gourmet coffee revolution. The world’s leading
Brew-by-Pack refreshment system, FBS is also a registered trademark of Mars,
Incorporated, known for brands that include M&M’S®, SNICKERS®, UNCLE
BEN’S® and MILKY WAY®. FBS created Brew-by-Pack technology in 1983, and the
company was the first to pioneer Filterpack
packaging to retain freshness, eliminate residual flavor, provide
perfect-portion size, and protect contents from sunlight, oxygen and other
harmful elements. Today, Mars Drinks sells more than 350 million drinks
annually and is found in 100,000 outlets world-wide.
The purpose of this role is to be the champion and guardian of
Drinks Quality and Product Assurance for North America. The scope of the role
covers the entire supply chain for drinks manufactured in the West Chester,
PA facility. This includes West Chester Factory Quality Assurance, NA
Laboratories and North American Market Unit. The job exists to ensure that
the appropriate Quality Management Systems are in place that ensures the
consistent high quality, safety and legality of our products and effectively
applied in order to deliver high and continually improving levels of Customer
/ Consumer Satisfaction. This role also provides operational direction for
Mars Drinks NA laboratories, laboratory standards and product technical
validation. It is accountable for defining and embedding the competencies and
capabilities to provide effective execution of all product validation
activities required to maintain brand equity for Drinks. He/She
is also responsible for the continuous improvement of Mars Drinks technical
proficiency through the development of product assurance talent pipeline, the
achievement and maintenance of ISO17025, and the development of governance
mechanisms to ensure all products are safe, legal and defect free.
- Lead and champion the Quality
& Food Safety in North America for Mars Drinks.
- Give input to and ensure that the
quality strategy is implemented at the West Chester factory & NA
Market Unit (product performance, customer service & service
recovery) by the management of the Quality Review Process and by leading
- Ensure products meet specification
by developing and applying appropriate quality systems throughout the
drinks supply chain.
- Manage the Product-Related
Incident Management Process (PRIMP) to professionally manage all
product-related quality incidents for North America and communicate
outcomes clearly, internally, externally, and corporately.
- Maintain compliance to FSSC
22000 and the Mars Corporate Quality Standards.
- Develop pipeline quality
control plans for new products manufactured at West Chester and support
Research & Development to ensure that product capability can be
sustained long term.
- Ensure West Chester associates
are adequately trained in the use of necessary quality tools and
- Maintain a strong internal
audits strategy in manufacturing, laboratory and NA market unit.
- Safeguard the customer where
standards are not met by initiating appropriate corrective and
preventive action throughout the whole supply chain using lean and
- Ensure adequate quality records
are kept to enable our traceability and retrieval systems to operate.
- Uphold legal & commercial
compliance to all specified standards; e.g. Labelling
regulations, Kosher certification, Organics certification etc.
- Responsible for the line
management of the local product assurance organization, keeping abreast
of existing consumer complaints, market environmental conditions and new
industry testing methods to continuously improve Mars Drinks testing
standards. Ownership of rigorous laboratory practice execution in all of
Mars Drinks laboratory network- internal and external.
- Recruit, develop and retain
highly motivated product assurance team members with clear and
challenging vision to improve Mars Drinks competency and talent
pipeline. Pay particular attention to grow and nurture the areas of technical
excellence and project delivery
- Accountable for priorities and
the allocation of resources to ensure delivery of the full plan,
balancing the need for internal work versus the opportunities to
- Apply relevant test methods for
all Drinks validation for new product development, existing product
maintenance or new manufacturing processes. This requires a high level
of problem solving capability as the system we operate is unique to
Drinks. The incumbent will need to leverage industry expertise and be
fluent in problem solving tools and techniques to drive resolution of
multi-dimensional complex problems.
- Owns and maintains a strong,
validated, external laboratory capability to support our business growth
ambition. This includes professional laboratories and with our
- Deploys the Mars Drinks
laboratory strategy - requiring a high level of influencing at senior
levels within the business to deliver the right technical capabilities
for now and future.
Context and Scope
In order to support our Global Supply and Development
pipelines, this position works with global systems, measures, objectives
& targets, therefore must have excellent communication skills and
maintain a ‘global perspective’. This position must be able balance
Mars Standard Deployment at the factory and support the Supply team and
R&D to ensure on-time and reliable leadership is provided to the
business. The holder of this position is the champion for our customers and
consumers and must maintain a strong customer focus.
- Bachelor’s degree in a science
related field or bachelor’s degree in non-science related field with 3
years of relevant work experience in quality and food safety.
- 3-5 years quality management
experience in consumer goods industry
- Experience in quality
- Understanding of quality
systems & advanced quality techniques.
- Understanding of statistics
& manufacturing process control.
- Technical testing and
reporting, with strong attention to detail and robust scientific
- Proven experience of laboratory
execution and operating in food manufacturing to international food
- Strong organizational and
influencing skills, to steer the leadership team and Mars Incorporated
senior stakeholders as well as external agencies.
- Experienced auditor in food
safety and scientific environment
- Proven ability to work
effectively across functions.
- Master’s degree preferred
- Functional technical
- Command Skills
- Decision Quality
- Problem Solving
- Customer Focus
- Developing direct reports and
Competencies & Technical Skills
- Product Quality Custodian
- Risk & opportunity
- Continuous Improvement
- Internal & external
- Product Packaging and process
Mars is an equal opportunity employer and all qualified
applicants will receive consideration for employment without regard to race,
color, religion, sex, national origin, disability status, protected veteran
status, or any other characteristic protected by law. If you need assistance
or an accommodation during the application process because of a disability,
it is available upon request. The company is pleased to provide such
assistance, and no applicant will be penalized as a result of such a request.
Nearest Major Market: Philadelphia
Job Segment: Equity,
Lean Six Sigma, Manager, Quality Assurance, Six Sigma, Finance, Management,