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Quality Assurance Manager, Retail Starbucks Coffee Company
Mid-West (IN, MN, MO, and TN




Job Summary and Mission

This job contributes to Starbucks Coffee Company success by managing the development, implementation, and continuous improvement of retail/food service quality and food safety programs to ensure the availability of safe, wholesome, premium quality finished products for our customers.  Models and acts in accordance with Starbucks guiding principles.


Summary of Key Responsibilities

         Influences product and operational design to ensure products and operating practices meet retail quality, product safety and regulatory standards.

         Conducts and documents reviews of new or changing products, equipment, fixtures, store designs or operating procedures that impact our retail stores.

         Collaborates cross functionally to develop test protocols and procedures for evaluation and validation of quality parameters as it relates to equipment development and/or operations processes.

         Provides field insight and expertise as continuous feedback loop to Seattle headquarters to ensure continuous quality improvement of food safety, quality and regulatory compliance in our retail stores.

         Understands and utilizes appropriate regulations and industry standards to establish a framework for assigned program area, and manages program execution in region of responsibility.

         Build and manages service provider relationships in assigned area.

         May directly manage, develop and inspire individual contributors.

         Analyzes quality metrics, audit data, customer feedback, regulator and work group input.  Highlights trends and potential opportunities, and provides continuous improvement recommendations to department leadership.

         Leads investigation and resolution of food safety, service provider and/or regulatory incidents from regulators, retail stores, or internal and external customers. Determines and recommends appropriate mitigation activities.

         Develops and implements metrics to track effectiveness of assigned program to ensure internal and external customer needs are met and often exceeded.

         Delivers effective communications to provide partners at all levels with appropriate awareness and knowledge of quality assurance standards, requirements, program updates and process changes.

         Leads project teams to develop and implement new QA programs or continuous improvement initiatives.  Collaborates and influences cross functionally and globally to create alignment of QA programs across the company.

         Maintains and builds expertise in product regulations, product safety best practices, local public health / food service regulations and industry best practices.

         Leverages knowledge to train more junior professionals in regulatory standards, QA processes and their role in the business.


Summary of Experience

         Progressive experience within a quality assurance department: 7 years

         Developing, implementing and monitoring food safety training programs, standards and compliance: 7 years

         Assessing safety and regulatory compliance of food, handling practices, and the sanitary deign of food equipment and facilities: 7 years

         Gathers, interprets and reports on quality metrics or performance indicators: 7 years

         Project management: 3 years

         Senior or supervisory role in regulatory/enforcement agency food safety program: 5 years

         Review of Foodservice Establishment Plans (i.e. Plan Review): 5 years

         Teaching and administering Food Safety Certification programs: 5 years

         Retail Foodservice Operations:1 year


Required Knowledge, Skills and Abilities

         BS in science-related field preferred

         Registered Environmental Health Specialist (REHS/RS) or Certified Professional - Food Safety (CP-FS) preferred.

         Knowledge of FDA Model Food Code and California Retail Food Code

         Knowledge of ANSI/NSF Standards and methodologies for the sanitary design of food equipment

         Knowledge of HACCP principles and application at retail

         Knowledge of sanitary design and construction principles of food facilities

         Knowledge of food microbiology

         Knowledge of water and sewer safety and regulations

         Familiarity with integrated pest management

         Ability to build effective relationships and work as part of a team

         Ability to think and operate strategically

         Ability to communicate clearly and concisely, both orally and in writing

         Ability to lead small teams, to manage progress effectively in ambiguous and unstructured situations

         Ability to manage multiple priorities and deliver accurate outcomes

         Ability to multitask, be detail oriented and to remain calm under pressure

         Ability to manage and resolve conflicts

         Ability to assimilate new information quickly and react positively to new and challenging opportunities

         Ability to create and format templates, reports, and technical documents

         Ability to apply sound technical principles and practices to problem solving

         Ability to organize data, analyze information, draw conclusions and make recommendations


Starbucks is an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.


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