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Quality Control and Food Safety Specialist - Orlando, FL 32819 (Florida Center area)
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JOB SUMMARY: Ensures that all food quality standards and food safety policies and procedures are followed by venue management and staff. Conducts quality control audits in the field. Provides constant monitoring of the HACCP Program through review of documentation and quality control walks.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
% OF TIME
UO SERVICE EXPECTATIONS: Practices the UO Service Expectations – Set the Stage, Know your Stuff, Wow’em Now, Be a Hero. Adhere to Universal Orlando’s appearance and wardrobe guidelines. Provides guests with accurate information. Practices ‘Look, Focus, Act’ by continuously scanning the work environment and recognizing the service needs of guests and fellow Team Members. Takes ownership and demonstrates active listening and effective questioning to identify suitable, personalized options to efficiently meet or preferably exceed the service expectations of our guests or Team Members. Applies service recovery, as warranted.
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