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Corporate Quality Assurance Manager - Carneys Point, NJ

LASSONDE PAPPAS AND CO INC

 

 

 

POSITION SUMMARY

 

This very hands-on position is part of the Corporate Quality Assurance Team and is responsible for managing and executing the investigation of product quality, product safety, and production-related issues, including the oversight of others involved in these operations. Responsibilities include collection, interpretation, and analysis of data to identify root causes and corrective actions. The position handles the initial assessment and interpretation of quality issues presented to us from consumers and customers and collaboratively communicates solutions to management, the Plants, Sales, customers, and outside organizations. The position supports Plant QA Managers.

 

PRIMARY RESPONSIBILITIES (essential functions of the job) Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Responsibilities include:

 

  • Manage and implement Quality System leadership for all finished products through policies and procedures, contact investigation and resolution, customer/consumer correspondence, analytical and trend analysis, and training in concert with Plant QA Managers to support established quality parameters.
  • Assess and manage customer/consumer contacts, and resolve them quickly through personal involvement and through direction to staff. Assure that all communication to customers/consumers follows corporate guidelines in collaboration with the Corporate Leadership, Sales, and external resources such as the Grocery Manufacturer's Association (GMA).
  • Manage and implement corporate QA leadership for all external activities (e.g. cranberry receiving or external manufacturing) including monitoring data integrity, training of site personnel, on-site auditing of external operations, and facilitating technical support for these operations.
  • Maintain relationships with Sales and customers to ensure high levels of customer and consumer satisfaction.
  • Direct, establish and approve product samples, as needed, in support of manufacturing needs and/or quality issues in collaboration with Corporate R&D.
  • Travel to plants on an as-needed basis (up to 30%).
  • Performs other related duties as required and assigned.

 

 

EDUCATION AND EXPERIENCE

 

Minimum Required Qualifications

 

  • B.S. in a physical science (Food Science, Chemistry, Microbiology preferred; Biology, Physics, Mathematics acceptable)
  • 5-8 years’ experience in QA/Food with experience in a manufacturing environment preferred. Significant experience with managing direct reports is required.
  • Must have technical understanding of food safety including manufacturing, quality, HACCP, and GMP operations.
  • Knowledge of microbiology and formulation of products is highly preferred.
  • Must have strong ability to apply basic statistical concepts to problem solving and root cause analysis, and an excellent ability to manipulate data in spreadsheets (e.g., pivot tables) and other data-management software programs.
  • Outstanding written and verbal communication skills are a requirement.
  • Must possess sufficient analytical skills to use laboratory equipment.

 

Additional Preferred Qualifications

  • Experience in the food/beverage industry
  • Previous experience in Manufacturing or production environment.
  • Professional certifications in quality (e.g., ASQ) and/or food safety (e.g., SQF) are preferred.
  • Experience in report writing
  • Must possess excellent organization and time management skills because this is a high-paced high-issue job.
  • Must be detailed oriented and have the ability to multi-task
  • Proven organizational skills
  • Ability to direct, coach and train others.
  • Consultative, influential, strategic thinking and problem solving skills.

 

Lassonde Pappas & Co., Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 

This job description is not intended to contain a comprehensive list of the responsibilities that are required to successfully perform in this position. Other duties as assigned are part of every job description. The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

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