Quality and Food Safety SAP Functional
Analyst - Brentwood,
Location: Brentwood, TN,
Date: Oct 31, 2017
Requisition Number: 140574
mutually rewarding experience.
Work. Realize your ambitions.
And realize there’s more to being in business than just making a profit.
That’s the Mars philosophy. And the opportunity we offer every one of our
Associates. An opportunity to take what you do and make it mean more for you,
for those around you and for the planet. What you get here is challenging,
interesting work. You get the tools you need to do a great job and you get to
have the best possible people on your side to help you do it. And at the same
time as getting to find ways to do business better today than we did it
yesterday and driving a great career, you also get to build a more
enlightened business and drive sustainability.
Because it’s never just about
a single person, a single project or a single brand. It’s about how you can
grab everything that’s within your reach here and use it to pursue mutual,
long-term gain. It’s about having ideas. And ideals. Being prepared to risk
failure because the promise of success means we’ll all be a little better
off. It’s that mix of integrity and ambition that makes Mars such a special
place to work. And why working here is always about more than just a job.
Mars has net sales of more
than $33 billion, operates six business segments including Petcare, Chocolate, Wrigley, Food, Drinks, Symbioscience, and more than 75,000 Associates worldwide
that are putting its Principles into action to make a difference for people
and the planet through its performance.
Mars brands include: Petcare – PEDIGREE®, ROYAL CANIN®, WHISKAS®, BANFIELD®
Pet Hospital, CESAR®, SHEBA®, DREAMIES® and NUTRO®; Chocolate – M&M’S®,
SNICKERS®, DOVE®, GALAXY®, MARS®, MILKY WAY® and TWIX®; Wrigley –
DOUBLEMINT®, EXTRA®, ORBIT® and 5™ chewing gums, SKITTLES® and STARBURST®
candies, and ALTOIDS® AND LIFESAVERS® mints. Food – UNCLE BEN’S®, DOLMIO®,
EBLY®, MASTERFOODS®, SEEDS OF CHANGE® and ROYCO®; Drinks – ALTERRA COFFEE
ROASTERS™, THE BRIGHT TEA COMPANY™, KLIX® and FLAVIA®; Symbioscience
– COCOAVIA® and WISDOM PANEL®.
Purpose of Role
The Functional Expert Analyst
is responsible for the ideation, determination, development, and deployment of
best practice business processes that provide the operational foundation for
the total Mars Petcare business. They are
responsible for ensuring the enterprise resource planning system (SAP) is
configured to deliver the desired business processes. This position
will determine lean and effective business processes changes and integrated
systems solutions aligned with global templates (as applicable) to drive the
necessary behavioral change within their function.
The FE Analyst is responsible
for ensuring compliance/adherence with current standard processes across the
business function, as well as influence and lead functional change with other
Mars, Incorporated units in the region and the globe. The FE Analyst
will support the Functional Expert (FE) and/or Functional Expert Manager in
developing the process and systems improvement agenda for the business.
The FE Analyst will support the problem escalation process by troubleshooting
End User issues not resolved by Key Users.
- Fully understand and manage
process integration, support, conformance and after care for all changes
to business process and associated systems.
- Responsible for process
consistency, methodology, and ideating process improvements
- Call out process adherence gaps
to functional leaders and recommend solutions to address
- Develop and maintain process swim
lanes and process documentation
- Develop analysis and reporting
for communicating to the key cross-functional teams to improve overall
compliance and effectiveness
- Assess, select, onboard, train
and develop Key Users.
- Ensure End Users and Key Users
are fully competent in processes and system knowledge
- Troubleshoot issues not resolved
by End Users or Key Users
- Develop training materials for
Key Users and End Users.
- Stress test Mars business systems
software updates/releases to identify issues for Template or business
- Review and test Global
change/emergency requests for the business unit
- Recommend the sign-off of new
processes and software releases to the FE
Leadership Capabilities and Key Supporting Competencies
- Delivers Consistent Results
- Command Skills
- Drive for Results
- Creates Collaborative
- Customer Focus
- Peer Relationships
- Conflict Management
- Engages Associates
- Navigates Complex Challenges
- Must be able to troubleshoot
systems issues at a detailed level or facilitate troubleshooting process
- In depth knowledge of business
area processes for their function
- Skilled at defining process maps
and process instructions or facilitating through others
- Analyze and improve performance –
can effectively draw insights from data and develop collaborative
solutions to functional challenges
- Strong communication skills –
written and verbal
- Skilled at process and project
- High decision quality in a
- Proficient with Microsoft Office.
Advanced Excel skills.
- Demonstrate the ability to define
and deliver on customer needs and expectations
- Ability to influence associates
with the benefits of processes and systems.
- Experience in business area
system changes, implementations, and or testing.
Decision Making Authority,
Recommendations, and Impact
- Fully empowered to make
decisions; must work autonomously to develop strategies and applications
to address business issues.
- Exercises discretionary judgement
to take measured risks in order to solve
problems and achieve desired business results.
- Relied on to evaluate contrasting
data sources and decide best approach for modifying business
processes. Make both strategic and tactical recommendations to
regional and global peers and template leaders for changes to business processes
and supporting systems.
- How to best manage business risk
to minimize business interruption (plant shutdowns, customer order
disruption, etc.) during change implementation and nurture.
- Assessment and selection of
associates for the Key User community. How to best create and
maintain knowledge capital within the function and realize the business
return on investment.
- Bachelor’s Degree
- 2-4 years direct experience in a
- Demonstrated ability to influence
adoption of a significant recommendation involving business process
changes and/or new system applications.
- Ability to present to small
- Strong interpersonal and
communication skills, both written and verbal
- Strong analytical skills
- Ability to travel 10-20%
- SAP experience preferred
- Project management experience.
- Exposure to consumer
packaged goods industry preferred
- Proven ability to set and measure
performance standards, working to consistently improve and stretch.
- Well-developed problem
Mars is an equal opportunity
employer and all qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national origin,
disability status, protected veteran status, or any other characteristic
protected by law. If you need assistance or an accommodation during the
application process because of a disability, it is available upon request.
The company is pleased to provide such assistance, and no applicant will be
penalized as a result of such a request.
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