Food Safety and Quality Assurance
Specialist - Redwood City, CA
Redwood City, CA
- Mid Level
NatureBox (www.naturebox.com) is a high-growth
e-commerce company that is reinventing the way customers find and purchase
healthier foods. We’ve started with focus on the $64 billion snack
market, selling membership that allow customers to conveniently learn about,
discover and enjoy foods. We are not just building an e-commerce
business; all of our products are branded “NatureBox”, and we are building a brand with currently
over 100 delicious snack options delivered directly to the customer.
The Food Safety & Quality
Assurance Manager Specialist will develop, organize and execute the company’s
quality and food safety programs for our co-packed production and vendor
performance. In addition, this role will interface with all co-manufacturers
on their QA practices and enforce our requirements you develop. The QA
manager specialist will also formulate programs and provide guidance and
feedback to purchasing, production and warehousing with
regard to food safety and quality for NatureBox.
The position will introduce, monitor and update (as warranted) quality and
food safety programs in conjunction with other departments to meet company
and regulatory objectives such as the Food and Drug Administration (FDA) and
California Department of Public Health (CDPH). This includes, but is
not limited to: quality control framework, evaluating third party
microbiological testing and results, HACCP and food safety and defense
procedures, GMPs, etc. This role will also work directly with our
co-manufacturers and will require a minimum of 25% travel to our co-packers
- Provide ongoing guidance,
execution and vision to develop and support comprehensive quality and
food safety programs for NatureBox; ensuring
continuity of business according to internal standards, customer and
- Manage all food safety and
quality aspects of co-packing relationships on behalf of NatureBox with external QA staff.
- Communicate food safety and
quality assurance related information and expectations internally/cross
functionally and with external partners.
- Oversee receipt process at
co-packers (remotely), as well as inventory holds and clearances when
quality or food safety related issues arise.
- Monitor unacceptable and expired
inventory and oversee appropriate disposal Determine, in conjunction
with other department managers, disposition of such inventory.
- Monitor performance of quality
control systems to ensure efficacy and efficiency.
- Oversee finished product COA
testing including issue investigation and follow-up.
- Manage and hindsight any recalls
with the FDA and customers.
- Analyze quality control test
results and communicate quality control information to all relevant
organizational departments, outside vendors, or contractors.
- Organize and maintain vendor
quality control documents.
- Direct the tracking of defects,
test results, or other regularly reported quality control data.
- Implement and monitor production
sampling process from each co-manufacturer/ co-packer
- Implement standard operating
procedures regarding food safety & quality assurance topics as
- Review food safety documentation
necessary for regulatory submissions and inspections.
- Supervise, host, or conduct
internal and external audits. Follow up with action plans.
- Document, investigate and respond
to customer complaints in conjunction with external partners and
customer service team.
- Additional asks will evolve as we
scale the business, including but not limited to implementing organic
certification when appropriate, and other related responsibilities.
- Partner with Senior Operations
Manager to manage relationships with co-packers and vendors
- Monitor service level agreements
at the co-packers in line with company goals
- Work with co-packers to improve
receiving, production, and fulfillment processes
- Work closely with the inventory,
product, and warehouse teams to maintain healthy inventory targets, and
support new product launches
- Develop, analyze, and report on
key operations metrics
- Oversee packaging inventory and
forecast demand for corrugate, labels, and pouches
- Work with packaging vendors to
ensure timely and complete deliveries
- Audit and approve co-packers and
- General knowledge of raw
materials, production processes, quality control, costs, and other
techniques for maximizing the effective manufacture, packaging and
distribution of goods.
- General knowledge of FDA and
California commercial and regulatory requirements. Ability to
research other country regulations and interpret the impact on NatureBox’s business.
- Knowledge and experience with
food safety programs such as SQF, GFSI, HACCP, 3rd party audits, etc.
- Experience/aptitude for
implementing business processes
- Excellent communication skills
and be comfortable working both in a startup corporate environment but
able to transition to work well with warehouse and co-manufacturing partners
- A hands-on team player who can
also operate independently. Must be able to meet communicated
timelines, schedules and deadlines.
- Self-confident, collaborative,
knowledgeable and an analytic thinker. Must demonstrate good
judgment and the ability to take action as
appropriate. Ability to handle daily work details accurately as
well as other projects, and dive in and learn the business.
- Start up experience preferred but desire
to develop protocols, systems and implement procedures in a rapidly growing
business is a must!
- Ability to build and maintain
productive working relationships with vendors, peers, and
- Must be flexible and adaptive to
changing priorities; thrive in an environment that can be quite
- Able to make decisions with
limited data, as well as ability to leverage large amounts of data when
- Ability to identify root cause
for key issues and resolve effectively without guidance
- Self-starter; ability to organize
and prioritize workload to meet deadlines
- Analytical with great attention
to detail; ability to evaluate quantitative data and translate
information into actionable solutions to drive positive business results
- Strong interpersonal skills; able
to communicate and influence at all levels of the organization and w/
external business partners
- Bachelor’s of Science degree in Food
Science or Food Technology preferred. degree with 2 years of supply
chain work experience
- Three to five years
experience in quality assurance and food safety in the food
industry is required and should include co-packer management and
experience with co-manufacturing relationships. Planning and forecasting
experience (product or material planning)
- Strong analytical skills / very
proficient in Microsoft Excel
- Strong listening, written and
verbal communication skills
- Demonstrate logical analysis,
negotiation and problem solving skills
- Work in a fast paced, time
sensitive, startup environment
- Some travel required (within
NatureBox is located in
Redwood Shores, CA, and is backed by leading venture capital firms. The
company offers full benefits for anyone ready to shake up the grocery