Job Title: Quality
Assurance Manager Reports To: General Manager
Assurance Date: 10/30/2017
In absence of the
Quality Assurance Manager, the Vice President of Operations and QC
Supervisor will assume these responsibilities.
To perform this job
successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the
knowledge, skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential
- SQF Expert, HACCP coordinator
- This position has overall
responsibility in monitoring the plantís food safety Ė HACCP, FDA and
- The QA Manager is responsible
for the directing QA laboratory techs and staff. This position must
initiate and sometimes develop programs that strive for continuous
improvement under the QA Managers guidance.
- Identify major quality characteristics
prior to the start of production of any new or modified product
- Suggest controls and
checkpoints necessary to assure that these characteristics will be met
to QA Manager
- Set up processing
specifications with limits for acceptability
- Design necessary QA paperwork
needed with new products or customer requests
- Monitor a system that ensures
conformance to approved specifications for raw materials blends and
- Assure accurate testing
methods and statistical support data for pricing claims, supplier
histories and rejection of raw materials.
- Ensure Allergen Control in
all areas of processing
- Handle all non-conforming
- Develop and monitor
sanitation standards using microbiological data to provide
recommendations on cleaning frequencies and methods.
- Review pre-flight inspections
and report deficiencies as required for HACCP or Quality policies.
- Monitor Plant facility for
sanitation GMPís, glass, housekeeping and pest control on a continuous
- Maintain a micro testing
program, investigate and implement corrections as needed.
- Develop a system to monitor
the production process, which assures that the product meets the
- Assist in the development and
implementation of a process audit system which tracks and reports
deviations using statistical methods.
- Identify and implement
process improvements that will improve quality and productivity.
- Implement the training
program for orientation of new employees and as a continuing education
program in the areas of sanitation, hygiene practices and product
- Evaluate and implement
training needed to develop your direct reports
- Evaluate the training needs
of the QA staff.
- Assist other areas of the
company in quality and GMP training.
- When necessary, pursue and
resolve customer complaints with personal or telephone contacts
followed-up with letters.
- Must represent department at
various meetings (Safety and QA meetings etc)
- Direct the Quality Assurance
staff and handle personnel problems as needed
- Provide job descriptions and
duty assignments for all department personnel
- Quality Assurance personnel
training and development (management, food safety, and safety, etc.
- Monitor returned goods
inspection and reworked items
- Communicate to management
non-conformance and product HOLDS when finished goods do not meet
- Conduct and/or recommend
processing studies to improve overall quality, shelf-life, etc. of our
- Provide input including
product ideas, new ingredient developments, and processing suggestions
- Work closely with production,
and warehousing to achieve company goals for quality, productivity and
- Keep abreast of company
developments that affect product specifications, quality, yields, etc.
- Maintain accurate and
up-to-date records of QA department activities
- Assure complete compliance
with all customer instructions.
- Strong leader skills.
- Strong analytical, systematic
and a problem solver skills.
- Able to work with discretion
- Must be able to make
decisions based on facts, regulations, and policies that may not be
popular with a groupís consensus.
- Strong self-motivated and
able to perform work with minimal supervision.
- Masterís degree in sciences,
chemistry or a related field.
- Minimum (24) months
experience in food quality assurance, preferably bakery experience
- Management experience
Job Type: Full-time
- Supervising: 4 years
- GMPís: 4 years
- * SQF Expert, HACCP: 4 years
- Quality Control: 4 years