Operations - Portsmouth, NH
High Liner Foods
High Liner Foods is North America's largest
marketer of frozen, value-added, seafood products — a family of passionate
people and strong brands with a dedicated vision of "Great Tasting
Seafood for a Better Life" for more than 115 years! We are seeking a Quality
Manager Operations for the Portsmouth, NH Plant to become the newest
member of our Team. The position will be based out of our Portsmouth, NH,
Managing quality and Food Safety in
the Portsmouth Facility while promoting continuous improvement through
personnel, processes, procedures, and specifications. Manages plant QA team
(QA Technicians, QA Supervisor). This position supports Production Plant,
Procurement, Marketing, Sales, Research and Development and Corporate Quality
and Food Safety. Fosters a strong quality and food safety Culture throughout
the organization, leading by example. Identifies Quality and Food Safety
opportunities and risks across the operation and partners with appropriate
stakeholders to drive improvement initiatives. Is a strong leader, partnering
with fellow plant leadership on the implementation and execution of the High
Liner Operating system; consistently producing products that meet or exceed
customer and consumer expectations. Assuring the
manufacturing and processing of quality, food safe and compliant products.
Essential Duties and
Managing Portsmouth plant QA team
and assuring the objectives of HLFs are supported and achieved. Day-to-day
- Lead the day-to-day operations
of the Quality Department, which includes the management of a Quality
Supervisor and Quality Technicians.
- Ensures the implementation and
execution of quality and food safety programs and procedures to lead and
support all stakeholders in the production of safe, quality and
- Local HACCP Team coordinator.
Partnering with Corporate Quality and Food Safety for the launch,
maintenance and improvement of corporate policies, procedures and
- Responsible to host and lead
all customer, regulatory and third party quality and food safety audits
and corrective action process.
- Investigate, review and respond
to consumer and customer complaints.
- Manage the non-conformance
process ensuring the completion of robust investigations, timely
disposition and the execution of a strong corrective
and preventative actions.
- Serve as the lead for
validation of all changes in manufacturing process
- Support new product and process
trials and new product launches, collaborating with corporate R&D.
- Member of the Plant Leadership
- Budget owner for lab supplies,
labor, general supplies, lab services, and pest control.
- Ensure superior performance and
compliance with GMP's, SOPs, Corporate Programs & Training etc.
- Analyzes key performance
metrics and leads the plant in the establishment of a quality
improvement plan and the execution of data driven quality improvement
- Continuously reviews core
competencies and department processes for cycles of improvement.
Identifies, leads and implements process and cost improvement
opportunities while maintaining quality and food safety standards as
well as agreed upon service levels.
- Ensures the creation and
implementation of a robust corrective/preventative action program
utilizing customer/consumer complaint data, audit findings, and internal
non-conformance feedback as examples, in order to drive improvements and
reduction of observations.
- Ability to lead Quality team to
provide exceptional service to internal and external stakeholders,
upholding High Liner’s quality and food safety standards
- Coach, develops and mentors
team members to achieve personal growth and success while making
meaningful contributions to the success of the Quality team and High
- Manages performance
expectations including daily accountabilities, annual goals and annual
- Accountable for supporting
annual budget process and complying with final approved budget
- Ensures the allocation and retainment of department headcount; seamlessly
manages vacation times and gaps in plant coverage and support.
Code of Business Conduct:
- To foster a positive working environment ensuring that
Policies of the Company and the Company's Code of Conduct are respected
in your area and the Company’s responsibilities to employees are
fulfilled. This would include being familiar with and implementing,
according to your role within the Company, Company policies as published
from time to time. In particular, as a leader with accountability for
fostering our vision and values, the incumbent must review and
communicate on a regular basis the High Liner Code of Conduct. The
incumbent must at all times demonstrate behavior and actions consistent
with the Code and ensure that employees in his or her area do the same,
and are knowledgeable about the Code and all policies referred to in the
- Minimum: BS Degree/ Food
Science or Nutrition preferred and/or five years of direct experience in
food manufacturing environment.
- Technical / specification
writing experience, knowledge of USDC, USFDA, and USDA
- Understanding of food
technology, quality management philosophy and quality tools.
- HACCP certified with knowledge
& experience of the Global Food Safety Initiative and FSMA
- Strong leadership skills
- Ability to manage and resolve
conflict in a positive way
- Absolute accuracy and attention
to detail are essential.
- Ability to work independently
and in a team environment.
- Excellent verbal and written
communication skills (an ability to express complicated concepts
accurately in clear and simple language).
- Excellent organizational, time
- Excellent computer skills (i.e.
JDE, BOSS, GSM, ISD (?), Lotus notes, Adobe Acrobat Standard, Adobe
Illustrator, all Microsoft Applications and basic in Genesis SQL).
Office Environment: The noise level
in the office work environment is moderately quiet.
Plant Environment: The plant work
environment will expose the employee to loud noise, food grade dust &
odors, moving & vibrating machinery, heavy equipment, powered industrial
trucks, heights, traffic, anhydrous ammonia, oil and electricity. The
employee may be exposed to adverse weather conditions including extreme cold,
heat, rain, snow, dust, smoke and odors. Flexibility of work hours. Ability
to work on feet for extended periods of time if needed.