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QA Manager Operations - Portsmouth, NH

High Liner Foods





High Liner Foods is North America's largest marketer of frozen, value-added, seafood products — a family of passionate people and strong brands with a dedicated vision of "Great Tasting Seafood for a Better Life" for more than 115 years! We are seeking a Quality Manager Operations for the Portsmouth, NH Plant to become the newest member of our Team. The position will be based out of our Portsmouth, NH, Plant facility.

Job purpose

Managing quality and Food Safety in the Portsmouth Facility while promoting continuous improvement through personnel, processes, procedures, and specifications. Manages plant QA team (QA Technicians, QA Supervisor). This position supports Production Plant, Procurement, Marketing, Sales, Research and Development and Corporate Quality and Food Safety. Fosters a strong quality and food safety Culture throughout the organization, leading by example. Identifies Quality and Food Safety opportunities and risks across the operation and partners with appropriate stakeholders to drive improvement initiatives. Is a strong leader, partnering with fellow plant leadership on the implementation and execution of the High Liner Operating system; consistently producing products that meet or exceed customer and consumer expectations. Assuring the manufacturing and processing of quality, food safe and compliant products.

Essential Duties and responsibilities


Managing Portsmouth plant QA team and assuring the objectives of HLFs are supported and achieved. Day-to-day responsibilities:

  • Lead the day-to-day operations of the Quality Department, which includes the management of a Quality Supervisor and Quality Technicians.
  • Ensures the implementation and execution of quality and food safety programs and procedures to lead and support all stakeholders in the production of safe, quality and compliant products.
  • Local HACCP Team coordinator. Partnering with Corporate Quality and Food Safety for the launch, maintenance and improvement of corporate policies, procedures and guidelines.
  • Responsible to host and lead all customer, regulatory and third party quality and food safety audits and corrective action process.
  • Investigate, review and respond to consumer and customer complaints.
  • Manage the non-conformance process ensuring the completion of robust investigations, timely disposition and the execution of a strong corrective and preventative actions.
  • Serve as the lead for validation of all changes in manufacturing process
  • Support new product and process trials and new product launches, collaborating with corporate R&D.
  • Member of the Plant Leadership Team
  • Budget owner for lab supplies, labor, general supplies, lab services, and pest control.
  • Ensure superior performance and compliance with GMP's, SOPs, Corporate Programs & Training etc.

Continuous Improvement:

  • Analyzes key performance metrics and leads the plant in the establishment of a quality improvement plan and the execution of data driven quality improvement initiatives.
  • Continuously reviews core competencies and department processes for cycles of improvement. Identifies, leads and implements process and cost improvement opportunities while maintaining quality and food safety standards as well as agreed upon service levels.
  • Ensures the creation and implementation of a robust corrective/preventative action program utilizing customer/consumer complaint data, audit findings, and internal non-conformance feedback as examples, in order to drive improvements and reduction of observations.


  • Ability to lead Quality team to provide exceptional service to internal and external stakeholders, upholding High Liner’s quality and food safety standards
  • Coach, develops and mentors team members to achieve personal growth and success while making meaningful contributions to the success of the Quality team and High Liner Foods.
  • Manages performance expectations including daily accountabilities, annual goals and annual performance reviews.
  • Accountable for supporting annual budget process and complying with final approved budget expectations.
  • Ensures the allocation and retainment of department headcount; seamlessly manages vacation times and gaps in plant coverage and support.

Code of Business Conduct:

  • To foster a positive working environment ensuring that Policies of the Company and the Company's Code of Conduct are respected in your area and the Company’s responsibilities to employees are fulfilled. This would include being familiar with and implementing, according to your role within the Company, Company policies as published from time to time. In particular, as a leader with accountability for fostering our vision and values, the incumbent must review and communicate on a regular basis the High Liner Code of Conduct. The incumbent must at all times demonstrate behavior and actions consistent with the Code and ensure that employees in his or her area do the same, and are knowledgeable about the Code and all policies referred to in the Code.


  • Minimum: BS Degree/ Food Science or Nutrition preferred and/or five years of direct experience in food manufacturing environment.
  • Technical / specification writing experience, knowledge of USDC, USFDA, and USDA
  • Understanding of food technology, quality management philosophy and quality tools.
  • HACCP certified with knowledge & experience of the Global Food Safety Initiative and FSMA
  • Strong leadership skills
  • Ability to manage and resolve conflict in a positive way
  • Absolute accuracy and attention to detail are essential.
  • Ability to work independently and in a team environment.
  • Excellent verbal and written communication skills (an ability to express complicated concepts accurately in clear and simple language).
  • Excellent organizational, time management skills.
  • Excellent computer skills (i.e. JDE, BOSS, GSM, ISD (?), Lotus notes, Adobe Acrobat Standard, Adobe Illustrator, all Microsoft Applications and basic in Genesis SQL).

Working conditions

Office Environment: The noise level in the office work environment is moderately quiet.

Plant Environment: The plant work environment will expose the employee to loud noise, food grade dust & odors, moving & vibrating machinery, heavy equipment, powered industrial trucks, heights, traffic, anhydrous ammonia, oil and electricity. The employee may be exposed to adverse weather conditions including extreme cold, heat, rain, snow, dust, smoke and odors. Flexibility of work hours. Ability to work on feet for extended periods of time if needed.



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