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Food Safety & Quality System Supervisor - Franklin Park, IL




Job Location: Franklin Park, IL, US

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in 55 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? Nearly 35,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

About the Role:

Define and state rules and good practices for UGP internal use, based on guidelines defined by FQD and other external organizations. Define sanitation and pest controls activities aimed to guarantee appropriate sanitary condition within the working environment. Organize and supervise internal and external monitoring, in order to assure the proper application of related working instructions.

Responsible for the management of Quality, ISO 9001 and Food Safety FSSC 22000, Waste Management, Sanitation, Pest Control and Kosher programs, GMP, HACCP, hygienic designs.

Main Responsibilities:

Food Safety

  • Defines, in accordance to FQD and other external organizations, necessary rules in order to guarantee product (workflow) traceability, to detect origins of quality related issues.
  • Maintain, update and provide continuous improvement for Food Safety system in order to meet FDA regulatory guidelines and maintain certification
  • Review weekly paperwork from production, Sanitation, GMP’s, and follow up with issues that arise to ensure food safety issues are handled.
  • Create and update Food Safety Procedures
  • Manage all Food Safety auditing and inspections
  • Manage Food Safety implementation for new areas
  • Fully communication within the UGP to ensure that the Food Safety program is implemented accordingly


  • Develops and updates HACCP and HARPC plans, through risk analysis method
  • Coordinates the plant food safety team

Employee Training

  • Develop the employee training programs and presentation, ensure they are updated
  • Conduct plant wide training with all employees and assist with auto-control training
  • Ensure employees received GMP training and CCP/oPRP as required
  • Conduct Quality portion of the new Employee Orientation
  • Conduct one on one training with employees for required CCP/oPRP, sanitation program
  • Guarantees training to plant internal auditors.
  • Evaluate training gaps and supervises all training related FSMS, GMP, PRP, HACCP, QMS.


  • Guarantees training to auditors.
  • Guarantees internal audit planning and execution.
  • Cooperates with other department in different audit activities.
  • Guarantees the planning and management of internal audit follow up related to both Group (FQD, Corporate audits) and plant (plant and industrial warehouses)
  • Assures preparation and maintenance of all the certifications related to quality: standard Group certifications (ISO9001 and FSSC22000), certifications required by clients or local authorities.


Hygienic Designs

  • Actively Involved in Hygienic Design and Zoning review at the factory for existing and new processes as well as the factory structure.
  • Provides leadership and direction in hygienic design.

Outsourced Services

  • Oversea the day to day activities of the industrial cleaners (company contracted) and pest control company ensuring compliance with Ferrero standards
  • Liaison between Ferrero staff and Cleaning crew to resolve any issues including Health and Safety – including HR
  • Follows, for quality aspects, all the external companies that have an impact on plant


  • work with accounting with the invoicing of services and approvals of services
  • reviewing contract with all outsourced companies – operational side -, work with purchasing for contract improvements
  • Assist QA Manager with the preparation of the Quality programs budget
  • Monitor and review of all Quality programs to ensure budget is met and cost savings are implemented where possible


  • Monitors process indicators included consumers complaints and assures central data collection related to quality, certification and management system matters.
  • Monitors KPI and reports on the action plans progress to Plant Manager and to plant team, as well as to Central Directions.
  • Fills Management Review
  • Creates the quality manual and plant procedures, working instructions and manages plant quality documentation

Quality and Food Safety

  • Ensure all program requirements/standards regarding quality and food safety are implemented, practiced and maintained.
  • Elaborates and updates HACCP plans.
  • Coordinates and manages HACCP team.
  • Defines, in accordance to FQD and other external organizations, necessary rules in order to guarantee product (workflow) traceability, to detect origins of quality related issues.


  • To assist in the implementation of and conformance to the Environmental Management System within key process areas.

Who we are looking for:

  • 4 to 7 years of experience in a comparable environment
  • Quality Assurance experience in a food manufacturing environment
  • Educational background in Food Safety/Microbiology/Food Science or related field is an asset
  • Knowledge of Food Safety programs and GMP’s
  • Knowledge of ISO Standards – ISO 9001 and FSSC 22000
  • Internal auditing experience is an asset
  • Ability to conduct presentations and training sessions
  • Excellent analytical and organizational skills
  • Ability to prioritize and handle multiple tasks and deadlines
  • Demonstrated ability to work effectively with others
  • Strong communication skills in a multi-cultural environment
  • Knowledge of Ferrero’s products and Quality/Food Safety standards
  • Knowledge of Ferrero company processes

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.



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