WFMOA E-Commerce Supervisor - Montgomery,
At Whole Foods Market, we're
working to nourish people and the planet. We’re committed to providing record-setting
grocery delivery services to our Whole Foods Market On
Amazon (WFMOA) customers. This fast-growing program requires talented,
resilient, and purpose-driven teams who
are passionate about our quality products and great
customer service. We think you’ll
agree that it’s a great time to
The Supervisor, WFMOA: E-Commerce requires
you to lean into five key areas: safety, quality, customer service,
productivity, and fun.
On a daily basis, you can expect to support the WFMOA E-Commerce team by:
a safe work environment for all Team Members.
the work forecasts and uphold productivity and utilization requirements
to meet the overall WFMOA objectives.
with other departments to ensure a timely process flow in and out of
stores and helping meet customer order times.
identifying and leading process improvement initiatives.
labor, ensuring that you are operating a balanced and efficient shift
while meeting all production goals.
a start-up mentality and emphasize “have fun.”
Supervisors are responsible for ensuring Team Members are properly trained
and prepared to focus on their jobs. You will assist Team Leadership in
implementing and administering processes and daily work
flow. This includes reporting and task delegation in areas including
productivity, quality, safety, and customer service - as a means for
achieving or exceeding Whole Foods Market expectations. The Supervisor
supports Team Members and Team Leadership in ensuring daily operations run
Additional responsibilities include:
process flow to ensure products are dispatched on time to meet on-line
customer delivery promise
awareness of in-store customer needs and direct Team Members as
necessary to satisfy and delight customers; responds promptly to
customer requests and questions.
and assign job duties for Team Members
with leadership in all areas to ensure successful and continuous
audit, and support Team Members to perform WFMOA standard operating
Team Members have the proper tools to perform their jobs and communicate
repair or replacement when needed to leadership
and escalate systemic issues as necessary and in a timely manner
and/or perform shopping duties to support their TMs and WFMOA needs
and honor Standard Operating Procedures according to WFMOA practices
Identify, address and resolve safety issues
have a High School diploma or equivalent
months retail experience for employees in a retail, distribution, or
to work weekends and or evenings
to work overtime during peak seasons and as needed year-round
to work in the US without sponsorship.
with email, Microsoft Office, and operations-related applications
including scheduling and ordering software
experience leading others
in your work and team
to learn quickly and work under pressure in a fast-paced environment.
analytical skills and ability to problem solve and prioritize with
energy, enthusiastic, and displays an affinity for our products, core
values, and company
exceptional level of knowledge surrounding (new) products, item
pricing and awareness of relevant competitors and industry
communication skills (written and verbal)
At Whole Foods Market, we provide a fair and equal
employment opportunity for all Team Members and candidates regardless of
race, color, religion, national origin, gender, pregnancy, sexual
orientation, gender identity/expression, age, marital status, disability, or
any other legally protected characteristic. Whole Foods Market hires and
promotes individuals solely based on qualifications for the position to be
filled and business needs.