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Quality Manager - Mason City, IA


Kraft Heinz Company


Kraft Heinz, The Company

As one of the world’s largest food and beverage companies, we are proud to spark joy around mealtimes with a global portfolio of more than 200 brands. Some are iconic master brands like Heinz, Kraft and Planters. Others are fast growing new sensations that defy status quo like DEVOUR and Primal Kitchen. No matter the brand, we are united under one vision To Be the Best Food Company, Growing a Better World . Bringing this vision to life are our 36,000+ teammates around the world, making food people love.

Together, we help provide meals to those in need through our global partnership and commitment with Rise Against Hunger. And we also stand committed to sustainability, and the health of our planet and its people.

Every day, we are transforming the food industry with bold thinking and unprecedented results. If you’re passionate like us - and ready to create the future, build on a storied legacy, and participate as a conscientious global citizen - there’s one thing to do join us.

Our Culture of Ownership, Meritocracy and Collaboration

We’re not afraid to think differently. Embrace new ideas. Dream big. It all comes down to the way we empower our people to own their work. It’s true Our employees are our competitive advantage.

As part of the Kraft Heinz family you’re supported to grow and achieve. You’re recognized and rewarded for outstanding performance at every level. You’re given the opportunity to leave your mark and build legacies. But you won’t do it alone. This is where our values and teamwork thrives and collaborative spirit fuels every day.

Job Description

Role / Title

The Quality Systems Manager is responsible for the implementation and execution of the Kraft Heinz Quality Chain Management System at the plant level, including distribution and local storage sites. It controls all products and processes in the plant, through strict adherence to policies, specifications, and standards. It utilizes methods, tools, and procedures to deliver zero defects from incoming raw materials to outgoing finished goods in a food safe environment. The position ensures that facility personnel are properly resourced and trained to efficiently and effectively execute their quality responsibilities. It leads Continuous Improvement of conformance quality and best in class cost of quality by utilizing L6S tools. The position has significant managerial responsibilities, including hiring and developing talent as well as budget management.

Key Components of the role
Implement and assure compliance to all Food Safety, Regulatory, and Quality policies

  • Lead implementation of Kraft Heinz Quality Risk Management Program (QRMP) and associated policies at plant site
  • Ensure USDA and FDA regulations and respective plant programs are in compliance.
  • Maintain robust food safety program (e.g. QRMP, HACCP, sanitation, pest control, GMP, traceability)
  • Ensure implementation of and compliance to Sanitation policies, programs, and procedures
  • Ensure compliance /audit readiness – review all quality systems and policies annually
  • Act as primary interface with regulatory agency representatives at the facility
  • Develop plant Quality KPIs and scorecard
  • Review quality management system metrics with the plant leadership team and BU Quality on a monthly basis
  • Ensure appropriate documentation in place to support compliance to policies and procedures
  • Manage plant quality labs to ensure all methods, equipment and measurements meet gauge reliability and repeatability (R&R) standards in both the laboratory and all plant processes
  • Ensure standard work through development of work documentation and training to standards
  • Audit results – no majors, no repeat majors
  • FSSC certification
  • NR’s
  • Effectiveness Metrics

Implementation of new programs by identified date

  • Partner with R&D and engineering through design and commercialization phases
  • Translate consumer/customer requirements (specifications), HACCP plans, Quality Policies, and regulations into a site control plan
  • Ensure compliance to the control plan to deliver Food Safety, Regulatory, and Critical to Quality (CTQ) characteristics of a product or process
  • Support execution of plant trials

Drive Continuous Improvement

  • Identify and eliminate defects of any size or variation
  • Track, report, and review the Quality Performance Indicators on a regular basis to drive continuous improvement.
  • Manage cost of quality
  • Monitor process capability against specifications and drive improvement utilizing statistical tools (IQS)

Resolve Consumer Complaints/Quality issues

  • Own customer/consumer complaint investigation and resolution
  • Develop, implement and communicate effective product containment program to ensure appropriate control of quality/food safety defects.
  • Escalate early warnings per policy
  • Ensure CAPA is utilized and effective actions are implemented and verified
  • Implement a closed loop system of monitoring and control to ensure consumer/customer requirements are achieved
  • Quality improvement plans
  • Complaint rate and Faulty reduction
  • RFT improvement

Champion Quality at the plant

  • Increase capability of plant quality and laboratory staff through development and training
  • As a member of the Plant Leadership Team, influence plant leadership to ensure all quality programs and systems are implemented effectively
  • Coach/develop all plant leaders in regards to quality and statistical tools
  • Report events/status/progress to Plant Manager and BU Quality leader in a timely and effective manner
  • Execute Food Safety, Quality & Sanitation training at local site
  • Manage core training and certification processes at local site
  • Development of internal talent for quality and operations
  • Direct management and development of quality, laboratory, and sanitation staff
  • Ability to connect/influence local plant management and plant workforce to drive a best in class Quality Culture
  • Communication of ideas/technical information in a easily understandable way
  • Assessment of risk and appropriate/timely communication of risk
  • USDA manufacturing
  • Understanding of the cost of quality
  • Understanding of manufacturing processes

Requirements :

  • BS Food Science/Engineering/Chemistry or other relevant sciences
  • At least 5 years of relevant experience
  • CQE experience
  • Food Safety and USDA Regulatory requirements
  • Fundamental statistics (DMAIC Process/DFSS/Lean/metrology/MSA/sampling procedures)
  • HACCP certified preferred
  • Sanitation knowledge
  • Development of quality knowledge for all plant employees; coaching, guidance, role model quality standards



Mason City Plant

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity



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