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FT
Frozen Food/Dairy Associate - Louisburg, NC 27549
Food Lion
Job Title: FT Frozen Food/Dairy Associate - Food Lion
Job Location:
Primary Purpose:
Provide quality customer service within the Frozen Food and Dairy Department.
Responsible for maintaining standards in accordance with the standard practice
manual, maximizing sales through excellent customer service and minimizing
shrink through proper utilization of standard practice.
Duties and Responsibilities:
- Maintain an atmosphere of enthusiastic customer awareness with
primary emphasis on fast, friendly, and accurate customer service to
create a positive shopping experience
- Courteous and helpful to other associates
- Must ensure dairy is rotated 100% as it is stocked
- Properly handles guaranteed and non-guaranteed items
- Unloads trucks for the Frozen Food/Dairy Department
- Ensures that Dairy short date list is completed each week and
that dates are monitored daily
- Ensure that ordering, receiving, preparation, conditioning and
displaying of merchandise is done in accordance with policies and
guidelines
- Understand and use company tools such as; average cost inventory
system (ACIS) and ordering (CAO)
- Maintain a complete understanding of and adherence to company
guidelines, policies and standard practice
- Understand and follow Food Safety and Workplace Safety guidelines
and procedures
- Observe and correct all unsafe conditions that could cause
associate or customer accidents
- Report all associate and customer accidents in accordance with
established Food Lion procedures to the Manager on Duty
- Ensure compliance with local, state and federal regulations
- Wear the Food Lion uniform with apron, complete with name badge,
when on duty, has a neat and clean appearance while adhering to the Food
Lion dress code
- Successfully complete Computer Based Training (CBT), Training
Packet and Training Aid courses
- Perform all other duties as assigned
Requirements Qualifications:
- High school graduate or equivalent preferred
- Excellent interpersonal, organizational, communication and
customer service skills
- Ability and willingness to learn multiple tasks and technical
requirements of the job
- Ability to use technical information to solve problems
- Must meet minimum age requirements to perform specific job
functions
- Must be able to meet the physical requirements of the position,
with or without reasonable accommodations
Physical Requirements:
- Ability to use computers and other communication systems required
to perform job functions
- Perform repetitive hand and arm motions
- Bend and lift products weighing up to 15 lbs. continuously, 25
lbs. frequently, and 50 lbs. on occasion
- Pull or push up to 75 lbs. on occasion
- Stand 100% of the time, frequently walking short distances
- Be able to handle a variety of substances associated with
cleaning and packaging materials
- Frequent reaching and grasping at waist level: occasionally above
shoulder or below waist level
- Meet established volume activity standards for the position
- Tolerate working in extreme hot/cold temperatures for up to 20
minutes at a time
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