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Supervisor - Food Safety Systems - Newark, NJ 07102

United Airlines Inc.


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Catering Operations

The Catering Operations department develops and provides the great dining experiences on board our aircraft and ensuring the catering operation goes smoothly.

Job overview and responsibilities

The Supervisor Food Safety will lead the day to day Food Safety and Quality Assurance program for the Catering Facility. This role will support the Food Safety Manager to develop, implement and maintain the site-specific food safety plan to ensure compliance with applicable regulatory requirements (FDA and IFSA). The supervisor is responsible for leading the team of food safety coordinators with implementing, enforcing and monitoring the Food Safety programs. This role is the designated back up Preventive Control Qualified Individual (PCQI) for the local facility operation. This role is responsible to develop, implement and sustain the food safety management system. This position is also responsible for training and supervision of their direct and indirect reports, providing the oversight and resources required to ensure compliance with the established Food Safety Plan and FSMA.

  • Support the Food Safety Manager with implementation of the food safety program to ensure training, understanding and compliance to sustain the food safety program
  • Develop, review and update food safety documentation to ensure adequate document control of standard operating procedures that reflect current practices
  • Manage all food safety records to ensure that they are audit ready and available at all times
  • Conduct food safety audits and inspections as well as supplier audits as needed
  • Lead the Continual Improvement effort by driving investigations with a focus on root cause identification, working with the Catering Operations department on preventative actions for non-conformance.
  • Conduct routine traceability and mock recalls to ensure that the systems are robust
  • Investigate customer and consumer complaints to identify root cause
  • Develop, implement and ensure compliance with the Catering Plant Food Safety Plan.
  • Lead the cross functional food safety team to ensure that all changes being made in the operation that may impact the food safety program are adequately whetted prior to implementation. Ensure all documentation is updated to ensure the change is executed well
  • Other food safety related duties as assigned by the Food Safety Manager



  • BS Degree in Microbiology, Food Science, Food engineering or a related field.
  • 5+ years in Food safety and Quality Assurance within food production environment.
  • Knowledge of FDA/FSMA and USDA requirements for food production facilities. Knowledge of food microbiology, food safety and food defense. Knowledge of the FDA Retail Code. Knowledge of product traceability and recall management.
  • Strong oral and written communication skills with the ability to communicate clearly and effectively with personnel, customers, suppliers and other business contacts.
  • Attention to details
  • Strategic/Big Picture Thinking
  • Working with frontline employees and leaders across the operations
  • HACCP Certification
  • PCQI Qualification
  • Must be willing and able to travel domestically
  • Working in cool areas - 35F and less
  • Walking and standing for extended periods of time.
  • Must be able to lift at least 55 lbs safely
  • English and Bilingual English / Spanish is a plus


  • Knowledge of airline experience and catering operation
  • GFSI knowledge
  • Previous experience with SQF, ServSafe, FSPCA, and FDA/USDA audits.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled/LGBT


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