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Manager, Quality Assurance - New Orleans, LA

The J. M. Smucker Company

Job details

Job Type


Full Job Description


Manager, Quality Assurance


New Orleans, LA – Gentilly Plant


Plant Manager


  • Ensure compliance with policies and regulations of the FDA, local government and corporate quality standards
  • Managerial responsibility for Quality methodologies and ensuring Quality Assurance (QA) system health through QA Key Elements and Statistical Process Control
  • Lead development of the QA organization for the New Orleans site and serve as integral part of the Plant Leadership Team and the Category Quality Team
  • Responsible for integration of Quality systems with other high performance working systems
  • Supervise work and personnel in Plant Quality Assurance laboratories to ensure testing and release of finished products are conducted per quality standards
  • Support incoming initiatives to guarantee that quality requirements are covered in existing products or during the start-up of new projects
  • Provide technical support and guidance to develop site validation protocols for ongoing and new operations
  • Provide training on quality tools to the organization
  • Lead BRC compliance and recertification
  • Site contact for regulatory (FDA, State) and Kosher inspections
  • Serve as Site PCQI to lead ongoing compliance for FSMA, including responsibility for Food Safety Plan
  • Assure compliance to all company quality and food safety policies, and all Federal, State, and local regulatory requirements
  • Support Prodika, to include specification approval, and Proficy Quality Module
  • Assure compliance to company quality procedures, ingredient specifications, process control specifications and finished product specifications
  • Lead the Quality Pillar for the plant: setting direction, building capability, maintaining 90-day plans
  • Build skills and capabilities in Quality Key Element Owners and Quality Functional Leaders. Ensure effectiveness of site QA training program (new hire and ongoing QA training)
  • Drive continual quality improvement as measured by Quality key performance indicators including internal and external audits, and company quality metrics
  • Provide technical support to the manufacturing facility in relation to quality and food safety requirements
  • Maintain JMS Qualified Auditor certification
  • Perform quality audits at supplier facilities in the U.S., Canada and internationally, including working with each facility to implement corrective actions
  • Participate in JMS initiatives and projects for supply chain changes and new product introductions
  • Accountable for leading and maintaining site Food Safety, Food Defense and Intentional Adulteration programs, to include leading the NOLA campus Food Defense team
  • Communicate JMS quality, food safety and food defense guidelines and present training as applicable to all employees
  • Manage Quality Incidents for each facility with the goal of investigating to root cause and implementing corrective actions to prevent incident reoccurrence
  • Coordinate holds, product disposition, product withdrawals, trace exercises and recalls
  • Monitor quality of manufactured products using consumer complaint data, including complaint investigation, root cause analysis, complaint response and corrective action
  • Perform annual performance appraisals for all direct reports and develop key personnel through coaching, training, and organizational development
  • Manage Quality Assurance budget



  • A Bachelor’s degree in Biology, Engineering (Biochemical, Chemical, Mechanical, or Industrial) or Food Science is required
  • At least 5 years of experience of quality management experience in a manufacturing plant is required
  • Knowledge of food industry Good Manufacturing Practices, regulatory compliance and quality assurance laboratory practices


  • A working knowledge of FDA regulations, including cGMPs and FSMA
  • Experience with BRC audits
  • Ability to lead, coach, and develop salaried and hourly personnel including performing bi-annual performance appraisals for all direct reports and key personnel
  • Ability to work collaboratively across departmental boundaries
  • Ability to understand complex process operations as it relates to quality, food safety, and troubleshooting
  • Excellent organizational skills, attention to detail, and capacity to multitask efficiently
  • Excellent communication skills (both oral and written) and effective listening skills
  • Represents JMS in a professional, positive manner with our partners
  • Must be willing to travel up to 15%



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