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Regional Food Safety and Quality Assurance Manager - Atlanta, GA 30349



Chick-fil-A, Inc.






As the Compliance Manager – Food Safety and Quality Assurance (FSQA), you will lead compliance monitoring and enforcement of the Chick-fil-A Supply ™ Corporate Food Safety Quality Assurance (“FSQA”) programs within the Safety, Quality and Compliance (“SQC”) function. In this role, you will have the opportunity to enhance, administer, and oversee standards, processes, training, and assessments that meet the needs of the organization and your colleagues – which in turn will help enable continued growth at an operation like no other in the food service industry.

About Chick-fil-A Supply

A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants.


Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.


This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.


To be successful in this role, you will assist in implementing Corporate FSQA programs, help cultivate a strong food safety culture, and drive compliance monitoring, recordkeeping, and verification activities. As part of compliance activities, you will continuously improve FSQA compliance verification tools and training program. Other tasks may include collaborating with other subject matter leaders who require FSQA input on IT, operations, Transportation, or Vehicle Maintenance matters pertinent to FSQA. You will team with the Principal Program Leader – FSQA to drive a safe work culture, evaluate, and mitigate food safety risks, lead FSQA training, analyze data to understand progress, and much more to ensure Chick-fil-A Supply facilities comply with all federal, state, and local laws and regulations. Regulatory compliance for FSQA includes but is not limited to: FDA, USDA, State departments of agriculture and/or public health, and DOT.

As the Compliance Manager – FSQA, you will intimately understand the needs of employees, customers, and the community, and will treat all parties with dignity and respect in difficult situations and maintain a positive, service-focused mindset.

In addition, a successful Compliance Manager – FSQA will:

  • Implement, and oversee FSQA compliance management programs and systems for all CFA Supply facilities
    • Maintain or acquire licenses at CFA Supply Facilities

Verify that FSQA risks and hazards are identified, mitigated, and properly recorded

  • Draft and update FSQA policies and standard operational procedures with input from the Principal Program Lead – FSQA and other leadership
  • Conduct culture assessments, create culture campaign content, and track the advancement of Food Safety Culture
  • Train and support leadership in FSQA operational policies/practices
  • Provide guidance and training on FSQA regulatory matters and operational policies/practices
  • Verify site-level FSQA compliance monitoring inclusive of KPI management reporting
  • Support IT implementations acting as a key liaison from FSQA to IT in consultations and User Acceptance Testing (UAT)
  • Conduct data analytics on FSQA performance across the organization and enhance existing controls
  • Drive continuous improvement for FSQA through the application of KPIs
  • Support site-level FSQA activities, including:
    • Implementation and maintenance of the third-party audit program
    • Facilitate annual and other reviews of policies and procedures
    • Corrective Action Preventive Action consultation
    • Pre-operational inspections and new facility assessments
    • Regulatory inspections
  • Work cross-functionally (e.g., Operations, HR, Legal, IT) to ensure corporate policies effectively drive compliance with all laws, regulations and company policies and procedures
  • Support employee and contractor engagement; collect and evaluate FSQA concerns
  • Support company mission, values, and standards of ethics and integrity

Shape and implement the FSQA strategy for Chick-fil-A Supply

Minimum Qualifications:

  • To be successful in this role, you must have:
    • Experience in food safety and quality assurance programs, preferably in food distribution and manufacturing, with at least 3 or more years in a supervisory role
    • Functional knowledge of FDA, USDA, and state regulations (e.g., GDA)
    • Functional knowledge and experience in food distribution and/or manufacturing:
      • Standards, processes, systems, and contingencies related to food safety, food defense, GMPs, cleaning/sanitation, and HACCP
      • Compliance and risk performance metrics, measurement, and enforcement
      • Employee training programs
    • Experience with food safety management systems and third-party audit schemes such as GFSI and ISO (e.g., SQF, BRC, FSSC 22000, IFS, PrimusGFS)
    • Success in development, implementation, and maintenance of effective food safety and quality assurance programs and measurement tools
    • Working knowledge of food safety leading practices in supply chain, risk management, emergency planning and data analytics (e.g., behavior-based safety, food safety risk management loss prevention methods, contractor management practices)
    • Effective communication skills for advising leadership and team members about food safety
    • Effective systems and presentation skills for leading trainings and cross-functional meetings
    • Ability lead FSQA consultation to IT on new products, tools, and/or procedures to verify food safety standards are achieved

Experience in incident investigation, as well as knowledge of auditing and monitoring procedures

Preferred Qualifications:

  • Experience working with Food Safety Management Systems (FSMS)
  • Experience with Quality Management Systems (QMS)
  • Highly skilled in Compliance Monitoring, Program Maintenance, and IT consultation (e.g., UAT)
  • Certifications (at least one of the following): Preventive Controls Qualified Individual (PCQI), HACCP, IFT Certified Food Scientist, NEHA Registered Environmental Health Specialist, American Society for Quality Certified HACCP Auditor, SQF Practitioner
  • Have at least 3 years in food distribution operations

Minimum Years of Experience: 7 Travel Requirements: 25% Required Level of Education: Bachelor's Degree Preferred Level of Education: Masters Degree Major/Concentration: •Food Science, Meat and Poultry Science, Food Regulatory Affairs, Food Industry Compliance, or related field of study



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