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Sr Specialist Quality Assurance - Memphis, TN
38106
The Hershey
Company
(part of
Hershey Trust Company)
Not provided by employer
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$60.5K -
$76.7K a year is Indeed's estimated salary for this role in Memphis, TN.
Report inaccurate salary
Job Location: Memphis, TN
Please note that this is a First Shift
position, but flexibility to cover other shifts and weekends as needed to
support the needs of the business is required.
Summary:
The Hershey Company Memphis plant is a
Non-Union plant producing products such as Ice Breakers Gum and Mints, Breath
Savers, and Good & Plenty, in a high-speed, 24/7 complex environment.
Under moderate guidance, the Quality
Assurance Specialist’s primary role is to serve as a liaison between Quality
Assurance (QA) and Manufacturing. In addition, the Sr QA Specialist will
assist in maintaining Global Food Safety Initiative certification our holds
programs and our internal audit program.
In this role the Sr QA Specialist provides
support to the manufacturing operations and depending on the shift may be the
sole QA representative. QA responsibilities include ensuring compliance to
all company and regulatory policies/procedures pertaining to product safety/quality.
The position serves as the technical
resource for Manufacturing and Engineering, providing leadership and guidance
in the areas of weight control, packaging, incident investigation and
resolution, troubleshooting and other related matters.
The incumbent also delivers employee
training and conducts product and process audits. The position provides QA
support to the various Business Units across the plant.
The Sr QA Specialist must have a sound
working knowledge of Hershey’s quality system requirements.
Major Duties/Responsibilities:
Compliance:
- Facilitates
production activities to meet quality/safety specifications and
regulatory standards by providing training, auditing, troubleshooting
and incident management.
Program Administration:
- Assists
the Sr Food Safety Compliance specialist in maintaining and developing
programs to achieve and maintain Global Food Safety Initiative
certification. Develop knowledge of the internal programs and manage the
compliance to schedule. This includes, the internal audit program, holds
management, supplier non-conformance management and our Food Safety
Culture program, consumer complaint management.
HACCP & Continuous Improvement:
- Conducts
regular internal audits which include elements of HACCP and PEP systems,
documents, and reports findings and follows-up on non-conformances.
Conducts routine audits and inspections after cleaning or maintenance
work. Reviews control point documentation, paper and/or electronic.
Participate/lead verification and validation activities for PEP and
Global Food Safety Initiative compliance. Supports Lean Manufacturing
programs associated with the business unit, providing guidance on
quality assurance and food safety principles.
Training:
- Leads
the efforts to educate and train the workforce on food quality and food
safety issues. Conducts and develops training specifically for plant
employees and regularly follows up with employees to ensure that they understand
the requirements of their jobs.
Auditing:
- Conducts
internal and external (warehouses) audits in accordance with Product
Excellence Program (PEP)/ Hazard Analysis and Critical Control Point
(HACCP) / Environmental compliance procedures.
Incident Management:
- Investigates
and analyzes incidents to identify trends in product quality and safety
information. Initiates corrective actions and communicates findings as
appropriate. Uses various computer support systems (ex. SAP product
tracking, Line Production Reporting (LPR), Trackwise
(Quality Incident Management System), etc.) to help isolate / solve
problems. Works with all cross functional departments to implement
corrective and preventive actions.
Project / New Product / Business Unit
Support:
- Implements
continuous improvement through utilization of PEP program elements such
as Master Control Plans, Sanitation Standard Operating Procedures
(SSOP), HACCP, Allergen prevention plan, weight control and consumer
complaint reduction. Under moderate supervision, acts as QA
representative on multi-functional project teams or non-routine
assignments. May support new product efforts from initial test runs to
full-scale production to assure integrity of systems.
Consumer Complaint Reduction:
- Leads
improvement teams and prepares reports as necessary. Under moderate
supervision, acts as QA representative on multi-functional project
teams, business unit or non-routine assignments.
Subject Matter Expert:
- Incumbent
is a subject matter expert in one or more of the following areas:
Hershey’s PEP Program, Packaging and Ingredient Quality, Net Weight,
Recipe Management, Processing Controls, Pest Control, Sanitation and
Chemicals, Training, Quality Standards and Tolerances, Internal
Auditing, Food Safety Culture, etc.
- Provide
Plant wide leadership, project management, training, and coaching, in
the specified areas of expertise.
Scope of Position:
- Scope
of interaction: All plant departments/other plants/corporate
teams/external contacts.
- Coordination
of activities: Plant management level and below/corporate teams/external
contacts.
- Scope
of involvement: All production lines and plant
processes/corporate/external contacts.
Minimum Knowledge/ Skills/ Abilities:
- Excellent
Organizational skills
- Knowledge
of federal, state, and applicable international food industry
regulations
- Understanding
of sanitation and pest control practices
- Working
knowledge Global Food Safety Initiative (GFSI) standards
- Strong
auditing/assessment skills
- Strong
leadership skills and ability to influence and coach all management
levels, enabling the direction of activities of teams of employees that
do not have direct reporting in this role
- Strong
computer, document management skills and attention to detail
- Ability
to effectively communicate in verbal and written form
- Ability
to work flexible hours
- Dexterity
required for handling and performing tests in an accurate manner
- Ability
to record data as needed
- Strong
problem solving/trouble shooting skills
- Solid
understanding of a production/manufacturing environment
- Proficiency
in computer programs/software such as Microsoft Word, Outlook, Excel,
Access, Power Point, SAP (Recipe Management), Net Weight and Trackwise
- Working
knowledge of regulatory and quality system requirements – Food Safety,
Hershey’s PEP, HACCP, Good Manufacturing Process (GMP), etc.
Minimum Education and Experience
Requirements:
- B.S.
required, ideally in Food Engineering, Food Science, Chemical
Engineering, or related field
- Minimum
3-5+ years related experience
- HACCP
and PCQI Certified
- Food
Defense Certification is desirable
- Internal
Auditor Certification is desirable
The Hershey Company is an Equal Opportunity
Employer. The policy of The Hershey Company is to extend opportunities to
qualified applicants and employees on an equal basis regardless of an
individual's race, color, gender, age, national origin, religion, citizenship
status, marital status, sexual orientation, gender identity, transgender
status, physical or mental disability, protected veteran status, genetic
information, pregnancy, or any other categories protected by applicable
federal, state or local laws.
The Hershey Company is an Equal Opportunity
Employer - Minority/Female/Disabled/Protected Veterans
If you require a reasonable accommodation
as part of the application process, please contact the HR Service Center
(askhr@hersheys.com).
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