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Manager Quality Assurance- SJC - San Jose, California


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Job Description

Role Purpose Statement: The job incumbent is responsible for the implementation, auditing, assessing and training of quality systems within the responsible Customer Service Center (CSC).

Duties and Responsibilities

     Implement, audit, assess and train quality systems

     Provide technical expertise relative to Hazard Analysis and Critical Control Points (HACCP), food safety, sensory and quality evaluations

     Track performance and monitor CSC progress objectively weekly based on internal key indicators required by organization, regulatory agencies and customers

     Conduct monthly HACCP audits and assess HACCP program compliance by reviewing and analyzing weekly HACCP logs and management checklists to determine consistent fulfilment of required HACCP standard operating

     Support CSC leadership with inspection readiness, coach CSC before, during and after all external quality, food safety and sanitation inspections

     Supervise delivery and quality assurance of pest control, contract services and supplies

     Conduct local vendor audits

     Research and respond to all alleged food-borne incidents

     Monitor routine microbiological testing program

     Implement tools to promote internalization and standardization of quality, food safety and sanitation process

     Ensure compliance with customer specifications and quality standards (e.g. Food and Drug Administration (FDA), United States Department of Agriculture (USDA), HACCP etc) and follow up with corrective actions if necessary

     Ensure kitchen exceeds customer and internal standards

     Maintain and utilize quality system processes and procedures to impact customer quality

     Perform and document periodical and random checks on products and services to ensure quality standards are met

     Analyze and reply to quality issues reported by customers

     Investigate all food safety incidences, food poisoning etc. and initiate appropriate action and reporting
Quality Reporting

     Monitor and prepare reports for the quality management system

     Collect and monitor all quality documents (e.g. Chef Table, portion control, equipment handling, ramp-on time and safety performance)

     Keep manuals and documentation updated and implement new procedures and rules

     Ensure that the area of responsibility is properly organized, staffed and directed

     Guide, motivate and develop the subordinate employees within the Human Resources Policy

     Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team

     Make the company''s values and management principles live in the department(s)

     Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations

     Participate and support company sponsored initiatives such as Global Quality Standards (GQS), HACCP, Lean Manufacturing, Employee Safety

Key Performance Indicators (KPI)

     Quality score (GQS)

     Customer satisfaction index

     Quality system implementation

     Quality trainings conducted

     Smooth manufacturing processes

     Food cost variance

     Number of delays, aircraft incidents

     Realized cost savings

     Projects being realized on time and in budget

Required Skills

     Bachelor''s degree in Food Science or Food Safety preferred

     Five to seven years of quality experience and minimum 2 years of management experience required

     Compliance and investigative audit experience required

     Proven analytical and leadership skills

     Strong interpersonal and communication skills

     Ability to develop and lead others to obtain desired results

     Proven understanding of Good Manufacturing Practice (GMP), FDA, USDA, and HACCP regulations

     Experience and understanding of Total Quality Management and Change Management

     Excellent verbal, written and organizational skills required combines with an aptitude for multi-tasking

     Good knowledge of Microsoft Office and Windows-based computer application

Job Location

San Jose, California, United States

Position Type



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