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R & D Manager - Baskin Robbins - Canton, MA





Canton, MA, US

Department Description

Dunkin Brands is one of the world's leading franchisors of quick service restaurants with more than 19,000 points of distribution in more than 60 countries worldwide, Dunkin' Brands Group, Inc. (Nasdaq: DNKN) is one of the world's leading franchisors of quick service restaurants (QSR) serving hot and cold coffee and baked goods, as well as hard-serve ice cream. At the end of fiscal 2015, Dunkin' Brands' nearly 100 percent franchised business model included more than 11,700 Dunkin' Donuts restaurants and more than 7,600 Baskin-Robbins restaurants. Dunkin' Brands Group, Inc. is headquartered in Canton, Mass.  All of this remarkable success is due to the hard work of our motivated and dedicated team of approximately 1,100 employees.

We are poised for even greater success, and we need enthusiastic people who are looking for career growth at a company that encourages innovation and nurtures entrepreneurial thinking.  We are expanding our brands – Dunkin’ Donuts and Baskin Robbins and need hard working, energetic people to help us reach our goals.  If you enjoy a fast-paced environment, have a positive attitude and are looking for a company that invests in its employees, then please apply!

For more information, please visit



Brief Description


Purpose of Position:


To innovate, recommend, plan, manage and implement the new and improved ice cream products and processes resulting in the delivery of World Class Ice Cream products to our franchisees and our guests. Build and develop partner relationships that deliver the highest quality products, meeting our marketing goals while supporting the financial objectives of Dunkin Brands.



Detailed Description


Day to Day Accountabilities:


·         Recognized product expert within the company for global ice cream formulation development, dairy based systems, and novelties.

·         Develop and maintain relevant dairy/beverage technical expertise for self and other team members.

·         Responsible for recommending, planning and managing the development of new and improved ice cream and beverage products and processes. 

·         Leads research and planning of new technology by identifying new ingredients and process technology.

·         Follow and analyze trends/competitive landscape to initiate creation of new ice cream and beverage concepts

·         Strong link and technical communicator with our joint venture partners in Japan and Korea.

·         Writes Product Development plans, and collaborates with category teams providing input to strategy to ensure project is aligned with brand initiatives. 

·         Composes product specifications and performance specifications. 

·         Create bench top gold standard prototypes for sampling/sell-in events and photo shoots.

·         Represent Dunkin’ Brands strategies and brands by creating effective business relationships with cross-functional team members, manufacturers, and Franchisees.


Project Accountabilities:

Project Team Member

  1. Participate in the initiation and planning phases by gathering project data and requirements and providing input on project activities and timing.
  2. Utilize project management tools and disciplines to complete project assignments and meet deadlines.
  3. Help identify and resolve project–related risks and issues.
  4. Participate in the evaluation of the project by giving input for post-project evaluations and lessons learned.


Project Manager

  1. Primary responsibility for the planning, execution and evaluation of the project.
  2. Select, direct and provide coaching and feedback to the project team.
  3. Monitor and report project status to the team, sponsors and leadership.
  4. Utilize project management tools and disciplines to execute project processes, including: risk management, issues resolution, change management, quality assurance, and document management.
  5. Ensure project deliverables are completed, with quality, in a timely manner.
  6. Lead project evaluation and close.


Project Sponsor

  1. Build and gain support for business case. Ensure project is aligned with short term and long term organizational strategy.
  2. Select, direct and provide coaching and feedback to the project manager.
  3. Review and approve plans, budget, resources, and timeline.
  4. Ensure the identification and resolution of project related issues and barriers.
  5. Approve final deliverables, and lead project evaluation and close.

Job Requirements




·         Bachelor’s Degree in Food Science and/or degree/background in Culinary

·         Minimum 5-10 years of experience in ice cream development - benchtop to full-scale commercialization

·         Knowledge of ingredient functionality, chemistry, processing and manufacturing

·         Knowledge of sensory and consumer research methodology

·         Familiarity with regulatory compliancy

·         Ability to solve problems in area of expertise

·         Ability to communicate clearly and concisely, both orally and in writing with all levels of management

·         Excellent time management and project management skills

·         Experience in the QSR industry a plus

·         Strong ability working with cross-functional teams


Key Competencies:


·         Planning

·         Functional / Technical

·         Managing and Measuring Work

·         Organizational Agility

·         Dealing with Ambiguity


Additional Details

Physical Demands/Working Conditions:


·         Frequent lifting of ice cream ingredients; daily lifting and moving of 5 gallon pails of ice cream mix 

·         Daily leg, arm, and hand/finger actions in performing bench top work (i.e. ice cream production).

·         Extended periods of standing to perform some job parts; stamina/good footwear required.

·         Occasional irregular work hours; night production work may be required.

·         Daily use of computer; close visual work

·         Temperature extremes:   Inventory management and shipping/receiving in walk-in Freezers. 

·         Extended hours:   Long hours and overnights required for some preparation and/or events. Some production require 12 hour shifts.

·         Allergies:  Exposure to all known allergies within the work area

·         Chemicals: Use of cleaning chemicals for food sanitation

·         Travel:  Domestic and International air travel required. Approximately 10-15% global travel will be required in support of this positions responsibilities.


How To Apply

To be considered for this position, please apply by clicking the link below. You can also view all jobs on our career site at  


Dunkin’ Brands, Inc. is an Equal Opportunity/Affirmative Action Employer, and considers all applicants without regard to age, race, color, religion, creed, national origin, citizenship status, gender, disability, genetic information, sexual orientation or veteran status or any other legally protected category.



We are committed to providing reasonable accommodation to applicants with disabilities.  If you require a reasonable accommodation in the application or hiring process, please email us at and include the nature of your request, your name and preferred method of contact.  Requests for reasonable accommodation are considered on a case by case basis.  Any application materials submitted will not be considered and we will not respond to any inquires made that are unrelated to requests for reasonable accommodation by individuals with disabilities.









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