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Director of Food Safety & Quality Assurance

Quality Assurance | Pittsburgh, PA, United States


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Job Title: Director of Food Safety & Quality Assurance
Location(s): Pittsburgh, PA
Contact: Albert Fonticiella

About Edward Marc
Edward Marc ( is a Pittsburgh-based, rapidly expanding manufacturer, wholesaler, and retailer of chocolate and caramel products. A family business since 1914, the company was rebranded in 2007 when the fourth-generation of chocolatier siblings assumed management. Under their leadership, the company has launched national and global brands including Edward Marc Chocolatier, The Milk Shake Factory, and Snappers. The management team values sustainable innovation, aggressive sales growth, and maintaining the company’s foundation as a family-owned enterprise.

Position Overview
As a key member of the Operations team, the Director of Food Safety & Quality Assurance  will assume a critical role in championing quality assurance and food safety activities, in order to deliver products and services to meet the high expectations of the company’s leadership and customers. The Director will have overall responsibility for leading the development and implementation of the quality strategy for a new Snappers factory. Primary responsibilities will encompass managing and developing a quality team, setting and executing quality strategies, implementing effective and efficient quality programs, aligning resources to support problem resolution, and maintaining regulatory compliance. The ideal candidate will be a proven team leader, have strong technical skills and knowledge, and have exceptional oral and written communication skills.

Essential Functions

  • Provide leadership in consumer and product safety, product quality, regulatory, and technical excellence
  • Manage multiple objectives and assuring the safety and quality of all products that leave manufacturing facility while balancing the needs of production
  • Manage the internal auditing program, assessing the performance of the quality system, reporting its effectiveness to the management, and proposing actions for improvement
  • Communicate site quality vision/state of quality to plant management
  • Enable and maintain a culture of quality awareness and compliance in the plant
  • Work with the plant leadership team to ensure all quality programs and systems are implemented
  • Maintain robust food safety program (e.g., HACCP, SQF)
  • Ensure compliance/audit readiness – review all quality systems and QPs annually
  • Track, report, and review the Quality Performance Indicators on a regular basis to drive continuous improvement
  • Manage regulatory relationships and inspections
  • Ensure adherence to good hygienic practice, pest management programs, cleaning procedures, and clear zoning principles in the factory
  • Develop and train plant quality and sanitation team
  • Build and document knowledge about latest methods, trends, and developments in food safety and quality assurance for the pertinent products
  • Ownership of customer/consumer complaint investigation and resolution
  • Conduct effective root cause analysis and implement corrective action and prevention action
  • Ensure that products are produced to specification to meet safety, quality, and regulatory requirements
  • Facilitate achievement of customer and consumer expectations
  • Lead risk management and continuous product/process quality improvement activities
  • Align with plant productivity goals and manage quality budget
  • Manage the cost of quality
  • Other duties as needed


  • Demonstrated capability to lead a team – minimum 3 years of successful managerial experience
  • 7 years of experience in quality, R&D, or operations management roles in food manufacturing environments
  • Bachelor’s, Master’s, or PhD degree in Food Science, Engineering, Chemistry, or related field
  • Green Belt/Black Belt or application Lean 6-Sigma application experience
  • Exemplary people, decision-making, and process leadership abilities
  • Experience with implementing ISO, OSHA, and SQF requirements
  • HACCP certification strongly preferred
  • SQF Practitioner strongly preferred
  • Familiarity with FoodSafety, allergen assessment, and regulatory requirements
  • Ability to influence key internal and external business partners, assess and manage risk, and communicate across the supply chain
  • Understanding of manufacturing conversion, logistics operations, procurement, commercialization, process capability, and regulatory/health authorities management
  • Understanding of plant information systems (e.g., ERP systems)
  • Creative thinking to deliver innovative solutions
  • Ability to prioritize and delegate
  • Ability to communicate ideas/technical information in an easily understandable way
  • Good understanding of financial processes and measures
  • Chocolate or confection experience preferred
  • Ability to lift and/or handle packaged goods and materials up to and including 25lbs

Edward Marc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Edward Marc complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


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