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QA Manager - Starbucks Coffee Company Seattle, WA



Job Title: QA manager, Global Retail Food Safety, Quality and Regulatory

Company: Starbucks Coffee Company

Location: Seattle

Position Number: 70448358


Job Summary and Mission

This job contributes to Starbucks Coffee Company success by managing the development, implementation, and continuous improvement of retail/foodservice quality and food safety programs to ensure the availability of safe, wholesome, premium quality finished products for our customers. Models and acts in accordance with Starbucks guiding principles.


Summary of Key Responsibilities

         Influences product and operational design to ensure products and operating practices meet retail quality, product safety and regulatory standards.

         Conducts and documents reviews of new or changing products, equipment, fixtures, store designs or operating procedures that impact our retail stores.

         Collaborates with engineering to develop test protocols and procedures for evaluation and validation of quality parameters as it relates to equipment development and operations processes.

         Manages and continuously improves one or more retail-focused prerequisite programs to ensure safe and compliant retail stores globally.

         Understands and utilizes appropriate regulations and industry standards to establish a global framework for assigned program area, and manages program execution in the US and CAN.

         Build and manages supplier relationships for service providers in assigned program area.

         May directly manage, develop and inspire individual contributors.

         Analyzes quality metrics, audit data, customer feedback, regulator and workgroup input. Highlights trends and potential opportunities, and provides continuous improvement recommendations to department leadership.

         Leads investigation and resolution of food safety, service provider and/or regulatory incidents from regulators, retail stores, or internal and external customers. Determines and recommends appropriate mitigation activities.

         Develops and implements metrics to track effectiveness of assigned program to ensure internal and external customer needs are met and often exceeded.

         Delivers effective communications to provide partners at all levels with appropriate awareness and knowledge of quality assurance standards, requirements, program updates and process changes.

         Leads project teams to develop and implement new QA programs or continuous improvement initiatives. Collaborates and influences cross functionally and globally to create alignment of QA programs across the company.

         Maintains and builds expertise in product regulations, product safety best practices, local public health / foodservice regulations and industry best practices.

         Leverages knowledge to train more junior professionals in regulatory standards, QA processes and their role in the business.


Summary of Experience


Progressive experience within a quality assurance department

7 years

Developing, implementing and monitoring food safety training programs, standards and compliance

7 years

Assessing safety and regulatory compliance of food, handling practices, and the sanitary deign of food equipment and facilities

7 years

Gathers, interprets and reports on quality metrics or performance indicators

7 years

Project management

3 years

Senior or supervisory role in regulatory/enforcement agency food safety program

5 years

Review of Foodservice Establishment Plans (i.e. Plan Review)

5 years

Teaching and administering Food Safety Certification programs

5 years

Retail Foodservice Operations

1 year


Required Knowledge, Skills and Abilities


     BS in science-related field preferred

     Registered Environmental Health Specialist (REHS/RS) or Certified Professional - Food Safety (CP-FS) preferred.

     Knowledge of FDA Model Food Code and California Retail Food Code

     Knowledge of ANSI/NSF Standards and methodologies for the sanitary design of food equipment

     Knowledge of HACCP principles and application at retail

     Knowledge of sanitary design and construction principles of food facilities

     Knowledge of food microbiology

     Knowledge of water and sewer safety and regulations

     Familiarity with integrated pest management

     Ability to build effective relationships and work as part of a team

     Ability to think and operate strategically

     Ability to communicate clearly and concisely, both orally and in writing

     Ability to lead small teams, to manage progress effectively in ambiguous and unstructured situations

     Ability to manage multiple priorities and deliver accurate outcomes

     Ability to multitask, be detail oriented and to remain calm under pressure

     Ability to manage and resolve conflicts

     Ability to assimilate new information quickly and react positively to new and challenging opportunities

     Ability to create and format templates, reports, and technical documents

     Ability to apply sound technical principles and practices to problem solving

     Ability to organize data, analyze information, draw conclusions and make recommendations



Global Quality, Food Safety and Regulatory


Primary Location






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