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Quality Assurance Manager - Gourmet Express, LLC – Greenville,
KY Gourmet Express is a growing
manufacturer/distributer of frozen foods. Our current portfolio
includes: 13 varieties of kit-style skillet meals under our Gourmet Dining
label; 5 varieties of steamable meals for two and 5
varieties of appetizers under our Joe's Eat at Home label; and several
private label products for a variety of customers. Our 315,000 square foot
production facility is located in Greenville, KY, where we employ 150
employees, including production, distribution, quality, R & D, and
administration. For more information on our company and our products,
visit our websites, www.gourmetdiningmeals.com and www.joeseatathome.com. We offer competitive pay and
benefits, including paid vacation, health/dental/vision insurance,
STD/LTD/Life insurance, 401(k), and bonus program. Relocation
assistance is also available. Job Description Job Title: Quality Assurance
Manager Department: Quality Assurance Reports To: Plant Manager FLSA Status: Salary, Exempt Shift: 6:30 AM – 5:30 PM,
Monday through Friday (or as needed) Base Salary Range: $60,000/year -
$85,000/year Bonus Level: 6 (Target Bonus – 15%) Benefits: Health, dental, vision,
STD, LTD, life, paid vacation/sick/holiday, 401K w/ up to 4% match, relo assistance Summary Plans, coordinates, and
directs quality assurance programs designed to ensure production of safe high
quality products consistent with established standards and regulations by
performing the following duties personally or through subordinate
supervisors. Essential Duties and
Responsibilities include the following. Other duties may be assigned. Develops and analyzes
statistical data and product specifications to determine present standards
and establish proposed quality and reliability expectancy of finished
product. Formulates and maintains
quality assurance objectives complementary to corporate policies and goals. Creates and implements
inspection criteria and procedures. Provides inspection
activity for product throughout production cycle. Directs workers engaged
in inspection and testing activities to ensure continuous control over
materials, facilities, and products. Directs technical and administrative
workers engaged in quality assurance activities. Creates and directs
environmental test functions. Applies total quality
management tools and approaches to analytical and reporting processes within
each department. Reviews all data obtained
during all quality assurance activities to ensure consistency with company
policies and procedures. Develops new approaches
to solve problems identified during quality assurance activities. Interprets quality
assurance philosophy to key personnel in organization. Performs quality
engineering reviews of design documentation for compliance with stated
requirements, including vendor quality manuals and company quality records. Works with vendors to
insure quality of all purchased ingredients and packaging materials for
company use. Decides whether to
accept a product or continue business with a vendor based on a review by the
quality assurance team. Keeps management team
abreast of significant issues or developments identified during quality
assurance activities and actions being taken to improve the situation. Prepares and presents
technical and program information to the management team. Maintains a working
knowledge of government and industry quality assurance codes and standards
including USDA, FDA, HACCP, GMPs, Allergen Control, Food Defense, and SQF
2000 Code. Acts as SQF Practitioner
with responsibility and authority to lead the development and implementation
of Food Safety Fundamentals as specified by SQF 2000 System; oversee
development, implementation, review and maintenance of the SQF 2000 System;
take appropriate action to maintain the integrity of the SQF 2000 System; and
communicate to relevant personnel all information essential to insure the
effective implementation and maintenance of the SQF 2000 System. Acts as company contact
for USDA inspector and all third party auditors. Writes, implements,
reviews, and maintains all food safety/security plans, policies, and
procedures, with input from various management team members. Plays an active role on
quality management teams within the organization. Designs and implements
quality assurance training programs to key personnel in conjunction with
managers. Investigates and adjusts
customer complaints regarding quality. Ensures all safety
procedures are followed at all times. Ensures compliance with
all food safety/security plans including GMPs, allergen control and matrixes,
HACCP, USDA, FDA, Food Defense, and SQF 2000 Code. Oversees all
microbiological testing and reacts accordingly to results. Supervises sanitation
department activities including SSOPs. Oversees pest control
activities, personally or through a 3rd party service. Works with R & D
department on development/maintenance of product specifications, nutritional
information, and packaging label approval on new and existing products. Supervisory
Responsibilities Directly supervises 14
employees in the Quality Assurance Department and Sanitation Department.
Carries out supervisory responsibilities in accordance with the
organization's policies and applicable laws. Responsibilities include
interviewing, hiring, and training employees; planning, assigning, and
directing work; appraising performance; rewarding and disciplining employees;
addressing complaints and resolving problems. Competencies To perform the job
successfully, an individual should demonstrate the following competencies : Analytical - Synthesizes
complex or diverse information; Collects and researches data; Uses intuition
and experience to complement data; Designs work flows and procedures. Design - Generates
creative solutions; Translates concepts and information into images; Uses
feedback to modify designs; Applies design principles; Demonstrates attention
to detail. Problem Solving -
Identifies and resolves problems in a timely manner; Gathers and analyzes
information skillfully; Develops alternative solutions; Works well in group
problem solving situations; Uses reason even when dealing with emotional
topics. Project Management -
Develops project plans; Coordinates projects; Communicates changes and
progress; Completes projects on time and budget; Manages project team
activities. Technical Skills - Assesses
own strengths and weaknesses; Pursues training and development opportunities;
Strives to continuously build knowledge and skills; Shares expertise with
others. Customer Service -
Manages difficult or emotional customer situations; Responds promptly to
customer needs; Solicits customer feedback to improve service
; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills -
Focuses on solving conflict, not blaming; Maintains confidentiality; Listens
to others without interrupting; Keeps emotions under control; Remains open to
others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive
or negative situations; Listens and gets clarification; Responds well to
questions; Demonstrates group presentation skills; Participates in meetings. Written Communication -
Writes clearly and informatively; Edits work for spelling and grammar; Varies
writing style to meet needs; Presents numerical data effectively; Able to
read and interpret written information. Teamwork - Balances team
and individual responsibilities; Exhibits objectivity and openness to others'
views; Gives and welcomes feedback; Contributes to building a positive team
spirit; Puts success of team above own interests; Able to build morale and
group commitments to goals and objectives; Supports everyone's efforts to
succeed. Change Management -
Develops workable implementation plans; Communicates changes effectively;
Builds commitment and overcomes resistance; Prepares and supports those
affected by change; Monitors transition and evaluates results. Delegation - Delegates
work assignments; Matches the responsibility to the person; Gives authority
to work independently; Sets expectations and monitors delegated activities;
Provides recognition for results. Leadership - Exhibits
confidence in self and others; Inspires and motivates others to perform well;
Effectively influences actions and opinions of others; Accepts feedback from
others; Gives appropriate recognition to others. Managing People -
Includes staff in planning, decision-making, facilitating and process
improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance
feedback; Develops subordinates' skills and encourages growth; Solicits and
applies customer feedback (internal and external); Fosters quality focus in
others; Improves processes, products and services.; Continually works to
improve supervisory skills. Quality Management -
Looks for ways to improve and promote quality; Demonstrates accuracy and
thoroughness. Business Acumen -
Understands business implications of decisions; Displays orientation to
profitability; Demonstrates knowledge of market and competition; Aligns work
with strategic goals. Cost Consciousness -
Works within approved budget; Develops and implements cost saving measures;
Conserves organizational resources. Diversity - Shows
respect and sensitivity for cultural differences; Promotes a harassment-free
environment; Builds a diverse workforce. Ethics - Treats people
with respect; Keeps commitments; Inspires the trust of others; Works with
integrity and ethically; Upholds organizational values. Organizational Support -
Follows policies and procedures; Completes administrative tasks correctly and
on time; Supports organization's goals and values; Benefits organization
through outside activities; Supports affirmative action and respects
diversity. Strategic Thinking -
Develops strategies to achieve organizational goals; Understands
organization's strengths & weaknesses; Identifies external threats and
opportunities; Adapts strategy to changing conditions. Judgement - Displays willingness
to make decisions; Exhibits sound and accurate judgment; Supports and
explains reasoning for decisions; Includes appropriate people in
decision-making process; Makes timely decisions. Motivation - Sets and
achieves challenging goals; Demonstrates persistence and overcomes obstacles;
Measures self against standard of excellence; Takes calculated risks to
accomplish goals. Planning/Organizing -
Prioritizes and plans work activities; Uses time efficiently; Plans for
additional resources; Sets goals and objectives; Organizes or schedules other
people and their tasks; Develops realistic action plans. Professionalism -
Approaches others in a tactful manner; Reacts well under pressure; Treats
others with respect and consideration regardless of their status or position;
Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates
accuracy and thoroughness; Looks for ways to improve and promote quality;
Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets
productivity standards; Completes work in timely manner; Strives to increase
productivity; Works quickly. Safety and Security - Observes safety and security procedures;
Determines appropriate action beyond guidelines; Reports potentially unsafe conditions ; Uses equipment and materials properly. Adaptability - Adapts to
changes in the work environment; Manages competing demands; Changes approach
or method to best fit the situation; Able to deal with frequent change, delays,
or unexpected events. Attendance/Punctuality -
Is consistently at work and on time; Ensures work responsibilities are
covered when absent; Arrives at meetings and appointments on time. Dependability - Follows
instructions, responds to management direction; Takes responsibility for own
actions; Keeps commitments; Commits to long hours of work when necessary to
reach goals.; Completes tasks on time or notifies
appropriate person with an alternate plan. Initiative - Volunteers
readily; Undertakes self-development activities; Seeks increased
responsibilities; Takes independent actions and calculated risks; Looks for
and takes advantage of opportunities; Asks for and offers help when needed. Innovation - Displays
original thinking and creativity; Meets challenges with resourcefulness;
Generates suggestions for improving work; Develops innovative approaches and
ideas; Presents ideas and information in a manner that gets others'
attention. Qualifications To perform this job
successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the
knowledge, skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential
functions. Education and/or
Experience Bachelor's degree (B.
A.) or equivalent; or four to ten years related experience and/or training;
or equivalent combination of education and experience. (Food Science,
Biology, or Microbiology preferred) Language Skills Ability to read, analyze, and interpret common scientific and technical
journals, financial reports, and legal documents. Ability to respond to
common inquiries or complaints from customers, regulatory agencies, or
members of the business community. Ability to write speeches and articles for
publication that conform to prescribed style and format. Ability to
effectively present information to top management, public groups, and/or
boards of directors. Mathematical Skills Ability to work with
mathematical concepts such as probability and statistical inference, and
fundamentals of plane and solid geometry and trigonometry. Ability to apply
concepts such as fractions, percentages, ratios, and proportions to practical
situations. Reasoning Ability Ability to define
problems, collect data, establish facts, and draw
valid conclusions. Ability to interpret an extensive variety of technical
instructions in mathematical or diagram form and deal with several abstract
and concrete variables. Computer Skills To perform this job
successfully, an individual should have knowledge of Database software;
Internet software; Spreadsheet software and Word Processing software.
Experience with GENESIS software a plus. Certificates, Licenses,
Registrations HACCP Certification Seafood HACCP
Certification Other Skills and
Abilities Other Qualifications Pest Control (not required) Physical Demands The physical demands
described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions. While performing the
duties of this Job, the employee is regularly required to talk or hear and
taste or smell. The employee is frequently required to stand; walk; sit; use
hands to finger, handle, or feel and reach with hands and arms. The employee
is occasionally required to climb or balance and stoop, kneel, crouch, or
crawl. The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance
vision, color vision, peripheral vision, depth perception and ability to
adjust focus. Work Environment The work environment
characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions. While performing the duties of this
Job, the employee is frequently exposed to extreme cold. The employee is
occasionally exposed to wet and/or humid conditions; moving mechanical parts;
fumes or airborne particles; outside weather conditions and vibration. The
noise level in the work environment is usually loud. |
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