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Quality Assurance Product Manager Wawa Brand Fresh
Wawa is a recognized leader in our industry, and we are looking for
the best and the brightest to be part of our team. We have over 650
locations in the Mid-Atlantic and Florida regions and we continue
to grow and expand. As of 2014, we have over 22,000 associates; more
than 10,000 Wawa associates participate in our ESOP and collectively
have a 41% ownership stake in the company. From our Customer Service
Associates to Store Management and Corporate positions, Wawa offers
excellent benefits, growth and advancement opportunities to all members
of our team.
At Wawa, we want our associates to be happy and healthy. Our generous
benefits reflect our commitment to our associates, are designed to
fit your lifestyle and help you build and plan for a great future.
Here are some of the benefits offered to eligible Wawa associates:
， Competitive salaries
， Health Insurance (Medical, Dental, Vision) includes Family and/or
， Flexible Spending Accounts (Health and Dependent Care)
， Employee Stock Ownership Plan (ESOP)
， 401(k) Plan
， Disability Coverage
， Basic Life & Accidental Death & Dismemberment Insurance
， Supplemental Life, Children Life, and Spousal/Domestic Partner Life
， Personal holidays and vacation
， Wellness program
， Educational assistance program
， Employee Assistance plan
， Employee Credit Union
Manages relationship with external partners at the Mid Atlantic commissary
and food service facilities to ensure the food safety and quality
of Wawa brand Fresh Channel products that are manufactured daily.
Acts as primary Wawa vendor interface for all food safety and quality
related issues in areas of responsibility that include food categories
representing the highest level of risk to Wawa. Works cross functionally
with these Wawa vendors to mitigate the high level of risk inherent
in fresh cut produce, fruit, and other ready to eat foods. Performs
audits, inspections, and cold chain assessments to assure that factors
critical to controlling the risk to Wawa are in place and working
effectively. Works closely with the vendor to understand complex production
processes in order to develop preventive quality systems and implement
effective corrective actions. Develops quality reports and shares
with vendor QA, Wawa Marketing, Supply Chain, and other internal teams.
Analyzes data and identifies trends, assignable causes, and opportunities
for targeted improvement initiatives for complex food production processes
1. Monitors production at the commissary and food service facilities
to ensure that products meet food safety and quality standards. Inspects
incoming ingredients, work in progress, and finished products. Utilizes
food safety and quality expertise and discernment skills to make decisions
regarding compliance to Wawa standards and product disposition. Partners
with vendor Quality Assurance to develop preventive quality systems
and effective corrective action based on findings.
2. Compiles data from product quality testing, Applix, and Risk Master
for commissary and food service items. Develops and provides accurate
statistical reporting as needed to vendor Quality Assurance and Wawa
Marketing and Supply Chain teams. Analyzes complaint and foreign object
data and identifies trends, assignable causes, and opportunities for
targeted improvement initiatives.
3. Conducts periodic audits to monitor and ensure that food safety,
quality, regulatory, hygiene, and sanitation requirements are consistently
met at the commissary and food service facilities. Provides audit
reports to vendor Quality Assurance and ensures that non-compliances
4. Works closely with vendor Quality Assurance to make decisions regarding
production practices, sanitation, associate hygiene, product testing,
and other factors to ensure proper food safety procedures are being
followed and to address any quality concerns.
5. Reviews commissary and food service facility Quality Assurance
records, regulatory reports, and third party audits to ensure that
food safety and quality programs are functioning as designed. Verifies
that corrections and improvements are implemented as indicated.
6. Responds to customer and store complaints on product quality issues
or concerns. Investigates complaints, obtains samples when needed,
communicates issues to vendor QA, and updates Applix and RiskMaster.
Develops appropriate and effective corrective action by working cross
functionally with vendor. Completes corrective action request documentation
and provides updates to internal partners.
7. Reviews training and product roll-out materials to ensure compliance
to regulations and food safety standards. Oversees any new product
roll-outs and ensures execution is successful. Takes action as necessary
to correct any issues. Provides feedback to vendor QA, Wawa Marketing
and Supply Chain teams. Supports Wawa Marketing and Supply Chain initiatives.
8. Reviews third party audits of new secondary vendors for ingredients
utilized in Wawa branded items. Documents review of audit including
all non-compliances. Analyzes risk using vendor risk assessment matrix
and audit report to decide vendor approval, rejection, or Wawa QA
9. Performs Wawa QA audits of secondary vendors across Wawa¨s Supply
Chain based on risk assessments. Performs QA audits of other Wawa
suppliers as needed. Analyzes audit findings to determine approval
or rejection of facility. Provides report to primary vendor and/or
10. Reviews product specifications for commissary and food services
items as assigned. Approves or rejects specifications as submitted
in Process One by the vendors in a timely manner. Works with vendors
to provide accurate and complete specification information as requested
within Process One.
11. Provides initial root cause analysis in the event of a recall
or product withdrawal associated with areas of responsibility.
12. Provides secondary support for food safety and quality with other
vendors across Wawa¨s Supply Chain
， Bachelor¨s Degree in Food Science, Biology or related field preferred
， Minimum of five years¨ experience in Quality Assurance role within
a food manufacturing facility preferred
， Knowledge of quality system design for high risk ready to eat foods
and/or fruit/vegetable processing preferred
， Knowledge of regulatory and GFSI standards required
， Experience in supplier certification and food safety auditing preferred
， Excellent analytical skills along with knowledge of statistical
， Strong problem solving abilities and interpersonal skills
， Excellent communication and organizational skills
， Ability to work independently
， Ability to travel up to 30% of the time between vendor locations
nationally and potentially internationally
， Ability to work in cold conditions in a food production environment
， Strong computer skills including Microsoft products such as Access
， Willing to work a flexible schedule that includes weekend and evening
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