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Quality Supervisor - Cedar Rapids, IA 52404

Kraft Heinz Company

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Full Job Description

About Us

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. While Kraft Heinz is co-headquartered in Chicago and Pittsburgh, our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

We spark joy around mealtime with our iconic brands, including Kraft, Oscar Mayer, Heinz, Philadelphia, Lunchables, Velveeta, Planters, Maxwell House, Capri Sun, Ore-Ida, Kool-Aid, Jell-O, Primal Kitchen, and Classico, among others.

No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally . Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!

Our Culture of Ownership, Meritocracy & Collaboration

We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation, every day. As part of Kraft Heinz, you're supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone. You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.

Job Description

Position Summary

This role is responsible for monitoring and maintaining the Plant’s Quality Systems to ensure compliance to regulatory, federal and local laws. Areas of focus will include the identification and achievement of facility Quality KPI's through appropriate corrective/preventive actions and continuous improvement initiatives. This role will actively participate in all internal and external auditing activities and follow-up. Further, this role will act as support for KHMS , QRMP and HACCP functions will lead the development of new quality systems/programs across the facility and will provide Quality support/resources for major commercialization projects.

Primary Responsibilities

  • Actively engaged support in planning, defining and directing the site auditing control program to ensure compliance to all procedures, and policies, GMP standards, Kraft Heinz requirements, and regulatory, federal and local laws.
  • Participate in the QRMP/ Golden Rules audit and assist with the development of procedures and follow up on corrective actions as assigned.
  • Support the QRMP system and operational standards as outlined in the plant accountability list.
  • Trains, mentors and leads site QA and Production team to insure program goals are met. Strong support to Site QA Lab Coordinator. Monitors and maintains Plant KHMS /QRMP program by complying to current Kraft Heinz and International Audit (FSSC/ISO) standards. Facilitate and co-lead site cross functional QCMS KHMS /QRMP Team and participate with KraftHeinz Corporate to insure successful certification for site.
  • Annually verifies all HACCP plans or when required due to project changes.
  • Ensure all Specification/KPI/ KHMS /QRMP/FSSC/ISO/ plans are maintained and updated/approved as required. Co-lead Plant Quality validations .
  • Support all internal and external inspections/regulatory visits. Support audit preparation activities, accompany inspector, and complete necessary reports and postings.
  • Perform follow-ups to non-conformances found and provide responses as appropriate. Review and approve minor change requests.
  • Train site on proper inspection procedure practices. Assist in ensuring facility is inspection ready at all times. Provide Quality/Sanitation support for project commercialization.
  • Insure proper construction procedures are followed to meet site/ KraftHeinz Food safety requirements. Takes appropriate steps to assure successful project startups.
  • Acts as Distribution Quality contact and work with Distribution on Quality concerns/initiatives. Also, assists with product disposition and security items.
  • Supports and follows proper plant safety policies and procedures.
  • Responsible for Hold/Release documentation and dispositioning of products.
  • SAP Quality Data Steward role and maintaining compliance.
  • Responsible for maintaining/validation/continuous improvement of all laboratory testing and equipment.
  • Respond to customer/consumer complaints within acceptable timeframe (currently 3 days)
  • Oversee Pathogen Environmental Monitoring (PEM) Program
  • Review KRONOS Weekly Timecards for Hourly QA Team members
  • Work with cross-functional Plant Supervisors to educate and build Quality/Food Safety mindset and culture across plant
  • Conduct Quality Orientation Training for New Hires and other Quality Training across shifts
  • Partner with Plant Sanitation Supervisor to ensure maintenance of Quality requirements.
  • QRMP Standard Owner
  • Support and/or lead Quality functions as directed by Plant Quality Manager.


  • Bachelor's Degree in Food Science or equivalent degree, preferred.
  • Minimum 2 years of experience in a quality and/or technical leadership role or minimum 2 years of experience in operations/quality/technical (R/D).
  • Experience with Food Safety third party audits preferred
  • Strong leadership, technical, communication and organizational skills required along with attention to detail.
  • Food Safety Preventive Controls (FSPC) certification as plus.
  • Advanced knowledge of quality systems, procedures, & policies helpful. Handle multiple assignments, develop work plans, & prioritize.
  • Knowledge of statistical processes.
  • Detailed-oriented.
  • Effective communication skills (oral written and verbal).
  • Planning and organizing skills.
  • Successful candidates must possess a positive focus toward solutions with emphasis on preventative pro-active measures and team-building.
  • Typically, 1st shift hours, but must be able to work shifts, weekends, and all required overtime as needed. Prompt and regular attendance.
  • Plant currently runs 3 shift operation, 5 days a week


Quality Chef - Cedar Rapids

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity




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