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Quality Assurance Specialist (Food Safety) - Valencia, CA 91355

Chick-fil-A, Inc.


The QA Specialist primary responsibilities are providing quality systems leadership, supervision and training to BCF manufacturing facility. He/She leads quality and food safety teams following BCF guidelines, while monitoring product quality trends and implementing corrective/preventative actions as needed, leading to continuous quality improvement. This position may manage laboratory, or production floor activities while participating in quality and food safety initiated improvement projects. He/She must also have flexibility to provide support to all shifts as necessitated by project’s needs, production schedule, quality issues, or lab requirements. Additionally, regular weekend support may be required during increased business demand.

Bay Center Foods, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is a fresh food production company focused on producing real lemon juice and lemon byproducts. Based in Valencia, California, Bay Center™ supplies real lemon juice for Chick-fil-A restaurants chainwide with the longer-term vision of fostering innovation to improve Chick-fil-A Team Member and Guest experience.

Responsibilities :


  • Supports investigations on improvement projects (e.g. holds, consumer complaints), helps to identify root causes, and helps to identify corrective actions and monitors for effectiveness
  • Assume all responsibilities required for proper management of the quality and food safety team meetings
  • Coach and support Quality and Production team members
  • Provide technical support and training to production and quality team members
  • Evaluate and supply adequate work tools to QA team
  • Keep team members informed regularly on any documents changes
  • Maintain and audit Quality Monitoring Scheme (QMS), food safety programs and compliance to SQF requirements
  • Provide data analyses of finished products and customer complaints issues and drive implementation of corrective/preventative actions
  • Present quality trend data on a team level (production, operations and quality) for the purpose of informing and problem solving
  • Lead teams in improvement opportunities
  • Improve existing quality and food safety manufacturing programs (HACCP, Pre-requisite programs etc.) while incorporating new products, new processes and changed regulatory requirements
  • Develop, document and implement operating best practices for laboratory, analytical, food safety and product quality systems.
  • Support the Hold and Release Program by: placing all substandard product on hold in MES and ERP; determining hold product disposition with production team on timely manner.
  • Review, revise and write quality and food safety related procedures or work instructions
  • Manage ETQ modules with support of QA team members
  • Investigate raw and pack materials issues and assures documentation of non-conformities
  • Performs internal audit with other QA team members
  • Implement lab best practices and enforce GLPs and lab safety
  • It is member of Food Safety meetings
  • Responsible for investigating, documenting and reporting product safety incidents

Minimum Qualifications:

  • Bachelor's degree in Food Science, Microbiology, Chemistry, or other related field preferred or equivalent experience
  • 2-5 years previous manufacturing QA/QC and/or laboratory experience in food industry
  • Knowledge of quality systems, audits, regulatory, statistics and analytical lab methods
  • Prior supervisory and coaching experienced preferred
  • Strong problem solving and analytical skills
  • Demonstrated ability to work in multifunctional teams
  • Knowledge of food safety principles required
  • Knowledge of Continuous Improvement
  • Good verbal and written communications skills
  • Strong attention to detail and technical writing ability
  • Must be able to handle multiple assignments
  • Must be precise and accurate, well organized worker
  • Must be able to perform in a demanding, fast-paced environment
  • Good mathematical (basic statistical skills highly desirable), problem-solving and analytical skills
  • Proficiency with computer systems, personal computers, spreadsheet software (Microsoft Office, etc.) and mainframe system with custom applications preferred
  • Bi-lingual (English/Spanish) is a plus
  • HACCP certified
  • Basic SQF training

Preferred Qualifications:

HACCP certified; SQF trained

Minimum Years of Experience: 2 Travel Requirements: 10% Required Level of Education: Bachelor's Degree Major/Concentration: Food Science, Microbiology, Chemistry, or other related field preferred or equivalent experience



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