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Quality
Assurance Team Leader
RICH’S
Rich’s,
also known as Rich Products Corporation, is a family-owned food company dedicated
to inspiring possibilities. From cakes and icings to pizza, appetizers and
specialty toppings, our products are used in homes, restaurants and bakeries
around the world. Beyond great food, our customers also gain insights to help
them stay competitive, no matter their size. Our portfolio includes creative
solutions geared at helping food industry professionals compete in
foodservice, retail, in-store bakery, deli, and prepared foods, among others.
Working in 100 locations globally, with annual sales exceeding $4 billion,
Rich’s is a global leader with a focus on everything that family makes
possible. Rich’s®—Infinite Possibilities. One Family.
PURPOSE STATEMENT
The Quality Assurance Team Leader supervises the Quality Assurance
Technicians and is responsible for monitoring and ensuring plant products are
safe, meet customer specifications, company quality and reliability
standards. Also recommending improvements in manufacturing, quality and
sanitation practices to management.
KEY ACCOUNTABILITIES/OUTCOMES
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Supervises
staff responsible for microbiological testing and other quality control
testing of plant products. Maintains weight and defect control programs in
accordance with plant and company standards.
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Mentors and
motivates Associates, providing training and development to optimize their
performance and personal growth. Communicates performance standards to
Associates, recognizing and rewarding individual and team accomplishments and
counseling performance problems.
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Monitors the
quality of all products being manufactured at the manufacturing facility and
assists team leaders to correct defects. Emphasis on process control for all
products. Coordinates and maintains a HACCP program for the plant.
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Assists in
resolving hotline complaints about plant products, maintaining necessary
records regarding the resolution. May meet with vendors, customers and
quality representatives and other company staff to discuss and resolve
quality issues.
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Ensures that
the company's product "hold" policies and procedures are
communicated to plant staff and that the plant adheres to the procedures.
Recommends, as appropriate, the suspension of production or the release of
product when quality standards are not achieved.
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Responsible
for localizing and maintaining formulas and product codes through Product
Lifecycle Management Software (PLM).
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Supports
R&D with test batches, data, and sample collection.
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Completes
capability reports for tests batches and sends to QA Manager and R&D.
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Works with
R&D to ensure timely disposition of test product.
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Trains
Conversion and Logistics Associates on essential laboratory tests to perform,
which ensures consistent product quality. Assists in the training and
observation of Associates in cooperation with other team leaders to ensure
performance tests meet established procedures and operating procedures are
being followed.
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Establishes
monitoring procedures in the laboratory to keep track of all products placed
on hold due to performance, micro, packaging, reprocess, and makes
recommendations for disposition.
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Participates
in or may lead internal and external quality audits of the plant.
Participates in regular meetings with plant management to discuss quality
improvements. Ensures that all GMP and safety standards are
in compliance.
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Maintains and
reports required operational information to management. Ensures all
quality-related information required for regulatory reviews and reporting is
maintained by the plant.
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Keeps abreast
of latest manufacturing technologies, systems, and quality control practices.
Maintains a thorough understanding of all products manufactured by the plant
as well as the raw materials, packaging materials, and operations required in
the manufacturing process including quality specifications and standards.
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Performs
other related responsibilities, as needed, to support Rich Products
Corporation's business objectives.
KNOWLEDGE/SKILLS/EXPERIENCE
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BA/BS degree
in Biology, Food Science, or related field
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3 years
supervisory experience in a food-processing, pharmaceutical or chemical
manufacturing organization, preferably using computerized manufacturing
equipment
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Demonstrated
knowledge and application of statistical process control, quality assurance
techniques and tools and quality management principles in a food, chemical or
pharmaceutical manufacturing environment
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Working
knowledge of FDA regulations, Good Manufacturing Practices (GMPs), HACCP,
food allergens and pest control
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Demonstrated
knowledge of efficient and safe manufacturing operations to include product
and Associate safety, OSHA standards, product quality (success rates), and
cost control (minimizing downtime and waste, optimizing yield)
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Demonstrated
ability to direct, coach, and train Associates as well as plan, monitor and
schedule work
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Demonstrated
ability to analyze and resolve problems
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Demonstrated
mechanical and spatial aptitude, including the ability to disassemble and
reassemble equipment
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Proficient
using Excel or other spreadsheet software
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