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Manager Food Safety & Quality, Special Operations - New York, NY


Role: Manager Food Safety & Quality, Special Operations

Reports to: Director of Food Safety & Quality

Come see what's cookin' at HelloFresh!

At HelloFresh, we want to revolutionize the way we eat by making it more convenient and exciting to cook meals from scratch. We have offices all over the world and we deliver delicious meals to millions of people.

We are the industry leader in meal-kit subscription services and we're growing all the time. We have distinct meal-kit services that cater to everyone with the most menu variety in the market, which allows us to reach an incredibly wide population of people.

The HelloFresh team is diverse, high-performing, and international, and our work environment is an inspiring space where you can thrive as a result.

Job Description:

As the Manager of Food Safety & Quality, Special Operations, you will deliver strategic quality & food safety leadership across the HelloFresh network. With the support of the Food Safety & Quality Manager, Special Ops you will work closely with site specific Food Safety & Quality leaders working toward continuous improvement of Food Safety & Quality programs.

You will ...

  • Implement technology based food safety and quality improvements to further advance industry leading FS/QA programs
  • Implement SQF, organic & gluten free based programs at all HelloFresh locations by working with regional food safety and quality leadership
  • Utilize project management methodology to drive continuous improvement projects related to product quality and customer experience
  • Maintain and improve Food Safety standards through audits and inspections
  • Manage quality based product timelines with key stakeholders including finance, procurement, recipe development, customer care, operations, nutrition and other departments
  • Lead the implementation of Food Safety & Quality standards at startup of new HelloFresh locations; including training, technology, risk management, and process ownership
  • Partner with Procurement, Operations and other departments to develop SOPs and KPIs that will drive standardization and improvement across all aspects of the company


You are...

  • Trusted Partner & Adviser: you're able to cultivate collaborative partnerships with others inside or outside the organization who can provide information, assistance, and support
  • Bold: you are a true entrepreneurial spirit and not afraid to take calculated risks to disrupt the status quo; you're a visionary leader that listens to your team and values their ideas
  • Strategic: you're a critical thinker who uses logic to identify alternatives, evaluate, and present approaches to solve complex problems while thinking in terms of contingency plans
  • Customer-focused: you understand the importance of customer experience and are able to achieve excellence in delivering the planned customer outcomes with the highest level of customer care and customer satisfaction
  • Results-oriented: recognizes and resolves situations that are ambiguous or challenging, focus effort on meeting or exceeding goals, and pave the way for efficiency

At a minimum, you have...

  • Bachelor's Degree (Masters preferred) in Food Science, Microbiology, Supply Chain, or related; at minimum, high school diploma with no less than 6 years' relevant experience
  • 5+ years of experience in Food Safety, Quality, Supply Chain, or Food Manufacturing
  • Well-versed in quality systems, food safety regulations, HACCP, SQF, GMPs
  • Quality or Ingredient Certifications a plus (ASQ, SQF, AIB etc.)
  • Efficient Microsoft Office (Excel, Word, Power Point), Google app (Gmail, drive, sheets, etc.), and Tableau capabilities

Schedule: Monday-Friday (working weekends and holidays may be required) up to 50% travel



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