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Facility Quality Supervisor - Jacksonville, IL 62650


Facility Quality Supervisor

Foods people love. Brands people trust. And a career that nourishes your future like no other.

If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé’s presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact.

We’re determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you.


Position Summary

Directs quality assurance factory floor and/or laboratory personnel while maintaining a close rapport with Production and the Quality team to identify, solve, and prevent problems impacting quality. This is a key position within the Quality Team, providing expertise and support to the Production department and the Factory Leadership Team, fostering a cross-departmental quality and compliance mindset.



  • Coordinates with production on the monitoring of processes and procedures to ensure effectiveness and continuous improvement
  • Uses Defect Root Cause Analysis for the investigation of consumer and customer complaints and quality related losses. Develops corrective actions and monitors for effectiveness. Troubleshoots using product tests and product specification measurements
  • Completes updates to HACCP and SOPs as needed and ensures training of associates at all levels on quality programs
  • Manages relationships with internal and external customers, suppliers, colleagues, and support services to ensure achievement of targets



  • Manages quality assurance production floor support team by scheduling and assigning work, providing training, and managing budgets
  • Responsible for ensuring compliance for FSSC 22000 while driving continuous improvement for Quality metrics and KPIs in the factory
  • Acts as a communication liaison between management and quality staff to support corporate and plant-driven initiatives
  • Ensures that factory sanitation programs are effectively implemented, validated, and maintained to ensure that all products are manufactured in a sanitary environment
  • Manages the factory Integrated Pest Management Program (IPM) and ensures that it has been implemented and maintained effectively to support a pest-free environment
  • Actively involved in hygienic design and zoning review process at the factory for existing and new processes as well as the facility structure, including early management of design and capital review process.


  • Manages factory laboratories for chemistry, incoming goods, microbiology and / or sensory by scheduling and assigning work, providing training, and managing budgets.
  • Ensures daily routine sample analyses using lab techniques and other instrumentation following Good Laboratory Practices and Internal Control Plans (ICP).
  • Ensures lab compliance for FSSC 22000 and NQMS while driving continuous improvement for Quality metrics and KPIs in the lab.
  • Updates NQMS, ICPs and SOPs as needed and ensures training of laboratory associates. Assists, advises, and trains factory employees in attaining NQAC requirements (MI, LI, P-test, etc.)


  • B.S Degree in Food Science, Microbiology, Chemistry, or other related field required



  • 3-5 years manufacturing and/or laboratory experience required, food industry preferred
  • 1-3 years of supervisory experience in QA/QC preferred
  • Knowledge in Food Safety / HACCP / 5S & GMP (Good Manufacturing Practices)


  • Must have strong problem solving and analytical skills
  • Must be proficient with computer systems and spreadsheet software (Microsoft Office, etc.)
  • Proficiency in SAP/GLOBE systems is preferred

Job ID


It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Jacksonville, IL, US, 62650



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