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Escalations Manager, North America Food Safety Escalations Services LLC


$98,000 - $148,000 a year - Full-time

Job details


$98,000 - $148,000 a year

Job Type



Pulled from the full job description

Health insurance

Full Job Description

  • Bachelorís Degree
  • 5+ years of experience in project management, program management, crisis management, communications, legal or regulatory field

Job summary
At, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.

We are looking for a Food Safety Escalations Manager to join our team.

Our vision for Food Safety is to support Amazonís mission of offering the widest selection of products available, while protecting customers from potentially hazardous products. We are looking for a dynamic, organized self-starter to join our Worldwide Food Safety and Compliance department as an Escalations Manager. This is an exciting opportunity to work in a highly visible space and be part of a vibrant and fast-growing company!

Key job responsibilities

  • Develop and enhance the Food Safety Escalations program for Amazon operational facilities and stores.
  • Lead all food-related escalations with respect to Amazon operational facilities and stores.
  • Lead communication of all high-severity events to internal leadership and stakeholders pursuant to Food Safety Escalations protocols.
  • Risk assess Food Safety Escalations protocols for operational sites and stores.
  • Write policies, standards, and SOPs for remediation of high severity food-related events; create and implement training programs to drive compliance execution at the site level.
  • Support training of operations and business teams and relevant stakeholders through table top exercises.
  • Write and edit business review documents to update business and operations stakeholders about Food Safety Escalations initiatives.
  • Create and monitor metrics to track compliance and process effectiveness and define cadence of reporting to businesses and stakeholder groups.

About the team
The NA Food Safety Escalations Team drives food safety and regulatory compliance across Amazonís North American food businesses, protecting customers and associates from hazards related to consumption of an Amazon branded food product, exposure in an Amazon retail store or facility, or exposure from a delivered food product.

  • Demonstrated use of high judgment
  • Exceptional writing and communications skills
  • Exceptional organizational skills
  • Ability to work independently and autonomously
  • Self-starter with critical attention to detail and deadlines
  • Experience interacting with the federal, state, and local regulators including Department of Health
  • Six Sigma/FMEA experience

The pay range for this position in Colorado is $98,000 to 148,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon's internal or external careers site.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit


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