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Manager, Supply Quality Assurance - Cleveland, OH

The J. M. Smucker Company


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Full Job Description


Manager, Supply Quality Assurance


Orrville, OH

~A comprehensive relocation package may be available


Senior Manager, Supply Quality Assurance


This position is responsible for supporting and leading supplier assurance activities. The scope of the position involves assurance that assigned ingredient category new and existing suppliers of raw materials and packaging are following all JMS Food Safety, Quality and Regulatory standards. This position interacts with procurement, operations, R&D, consumer contact, co-pack QA, co-pack operations, regulatory and production planning groups on a frequent basis. This position acts as a liaison between suppliers, procurement, JMS internal plants and cross-functional teams to improve food safety and quality.


This position is responsible for managing and implementing supplier Food Safety & Quality programs and procedures. The scope of the position involves assurance that all new and existing suppliers comply with all Regulatory and Quality standards.

  • Lead and manage team that focuses on assigned ingredient portfolio ensuring suppliers meet program requirements for food safety and quality, people development, and continuous improvement
  • Ensure compliance and improvements to Approval Process for qualification of new ingredient suppliers
  • Conduct audits at supplier locations prior to purchasing and as required per program requirements
  • Manage quality and food safety expectations for existing ingredient supply chain which includes but not limited to: audit corrective action follow-up, facilitate discussion between JMS plant and supplier when quality or food safety issues require mitigation, support internal raw material sampling and testing protocol and data analysis, etc.
  • Maintain and review ingredient supplier documentation
  • Monitor compliance to Smucker Ingredient Specifications through receiving data and Supplier Non-Conformance Report review and work to reduce non-conformances
  • Maintain Approved Vendor List for Ingredient usage in Smucker products



  • A Bachelor's degree is required; a Food Science or related scientific degree is preferred
  • Preventive Controls Qualified Individual (human or animal food) or HACCP experience is preferred


  • Minimum 2 years experience in food manufacturing environment with QA or Food Safety experience required
  • At least 5 years of progressive experience QA/Food Safety is required
  • Previous people management experience is preferred
  • Experience with external supplier or co-manufacturing relationship is preferred


  • Solid working knowledge of quality assurance, food manufacturing, packaging, processing and distribution
  • Strong ability to work in cross-functional & team-oriented environment with multiple disciplines
  • Proven capabilities in the area of project management
  • Self-starter; take charge, positive & proactive attitude
  • Easily understands & follow directions
  • Ability to lead several projects altogether and concurrently
  • Detail & process oriented with strong problem resolution abilities
  • Strong computer skills (Excel, Word, PowerPoint, Specification management system like Prodika, etc.)
  • Ability to communicate clearly within the organization and externally
  • Excellent written and verbal communication skills
  • Position may require up to 40% travel annually



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