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Senior Manager - Food Safety Supply - Chicago, IL 60601

United Airlines Inc.


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Indeed's salary guide

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·       $107K to $135K per year is Indeed's estimated salary for food technologist at United Airlines in Chicago, IL.

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Full Job Description

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Customer Strategy & Innovation

One of United’s newest departments, Customer Strategy & Innovation, handles premium services, ground experience, program management, customer analytics and insights, customer service innovation and more

Job overview and responsibilities

The Senior Manager Supply Food Safety will lead the meal commercialization, supplier verification and internal assessment programs for United Catering Operations. This role will develop, implement and maintain a supplier verification program for food, beverages and food contact packaging materials that is FDA compliant. The successful candidate will be responsible for the maintenance of hazard analysis for food products sourced both locally and globally to be served on aircrafts and in UA lounges. This role is responsible to develop, implement and sustain the food safety management system. This position is also responsible for training and supervision of the cross functional team members to understand food safety requirements while providing the oversight to ensure compliance with FDA and other global regulatory requirements. This position is hybrid with flexibility to work anywhere in the United States, with regular travel to Chicago required.

  • Develop, maintain and continuously improve the supply chain preventive control program for all, food products, beverages and direct food contact materials (including plates, utensils etc.) for both domestic and global markets
  • Develop and oversee the hazard analyses for United menus utilizing a risk-based strategy to assess and mitigate foreseeable biological, chemical and physical hazards that can jeopardize the quality and safety of food products
  • Oversee the development, implementation and maintenance of the corporate food safety policies and procedures through the Catering Operations Business Manual
  • Develop, implement and maintain the commercialization of new products, working with the menu planning team to ensure material specifications are developed
  • Provide critical support in allergen identification and product labeling
  • Provide technical assistance and support, acting as a liaison between catering locations and suppliers/distributors in the case of out of specification or complaint situations
  • Develop & implement the audit program for suppliers and monitor compliance via a Vendor Scorecard


  • Bachelor or Master’s in Food Science or related degree with extensive experience in supply verification programs and leading audits
  • 5+ years’ experience in managing supply verification programs, internal audit program development and maintenance and commercialization of new products
  • HACCP Certification, PCQI Qualification, FSSC22000 Lead Auditor Certified, Seafood HACCP
  • Knowledge of FDA/FSMA, USDA, CFIA and global regulatory requirements for food production facilities
  • Knowledge of food microbiology and materials hazard analysis
  • Knowledge of auditing and supply verification programs
  • Knowledge of new product commercialization
  • Knowledge of internal audit program design and implementation
  • Experience with implementation of GFSI schemes
  • Knowledge of Airvision, Safety Chain and Quality First
  • Strong oral and written communication skills with the ability to communicate clearly and effectively with customers, suppliers and other business contact
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position
  • English required. Bilingual English/Spanish is a plus
  • Travel required up to 40%


  • Experience with FDA/USDA audits
  • 5 plus years’ experience in the management of these programs
  • Program and Process Management experience in highly complex operations



Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT



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