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Sr
Specialist Quality Assurance - Hershey, PA
The Hershey Company
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Not provided by employer
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$62K to $78.4K per year is
Indeed's estimated salary for senior quality assurance analyst at The Hershey
Company in Hershey, PA.
Report inaccurate salary
Job Location: Hershey, PA
Summary:
The Hershey Company West Hershey plant is a Union plant
producing products such as White & Milk Chocolate Paste, Kisses, Nuggets,
Milk Bars, Almond Bars, Rolo, Syrup & Cookies
and Crème in a high-speed complex environment.
Under Minimal guidance, the Processing Specialist’s primary role
is to serve as a liaison between Quality Assurance (QA) and Manufacturing. In
this role the Processing Specialist provides in-depth process and product
support to the manufacturing operations across all shifts.
QA responsibilities include ensuring compliance to all company
and regulatory policies/procedures pertaining to product safety/quality. The
position serves as the technical resource for Manufacturing and Engineering,
providing leadership and guidance in the areas of tempering technology, bulk
ingredient unloading, chocolate paste processing, finished goods moulding, weight control, incident investigation and
resolution, troubleshooting and other related matters.
The incumbent also provides support to employee training, and
product and process audits. The position provides QA support to the various
Business Units across the plant, focusing heavily on the paste processing BU.
The QA Specialist must have a sound working knowledge of Hershey’s quality
system requirements. Some laboratory duties are required.
Responsibilities:
Compliance:
- Facilitates production activities to meet
quality/safety specifications and regulatory standards by providing
training, auditing, troubleshooting and incident management. At this
level, the candidate would be expected have direct interaction with
regulatory agencies (e.g. PA Dept of Agriculture and Food and Drug
Administration)
Training:
- Develops programs in efforts to educate
and train the workforce on food quality and safety issues. Conducts
training specifically for plant employees and regularly follows up with
employees to ensure that they understand the requirements of their jobs.
Chocolate manufacturing tempering knowledge preferred
Auditing:
- Conducts audits in accordance with
Product Excellence Program (PEP)/ Hazard Analysis and Critical Control
Point (HACCP) / Environmental compliance procedures.
Incident Management:
- Investigates and analyzes incidents to
identify trends in product/quality safety information. In-depth
knowledge of Pi data collection systems to assist with incident
investigation. Initiates corrective actions and communicates findings as
appropriate. Uses various computer support systems (ex. SAP product
tracking, Line Production Reporting (LPR), Trackwise
Services (Quality Incident Management System), AIM, PI Data collection,
etc.) to help isolate / solve problems.
HACCP & Continuous Improvement:
- Conducts regular internal audits which
include elements of HACCP and PEP systems, documents and reports findings
and follows-up on non-conformances. Conducts routine audits and
equipment inspections after cleaning or maintenance work. Reviews
control point documentation, paper and/or electronic. Lead verification
and validation activities for PEP and Global Food Safety Initiative
compliance.
Project / New Product / Business Unit Support:
- Implements continuous improvement through
development of PEP program elements such as Master Control Plans,
Sanitation Standard Operating Procedures (SSOP), HACCP, Allergen prevention
plan, weight control and consumer complaint reduction. Under minimal
supervision, acts as QA representative on multi-functional project teams
or non-routine assignments. Shall support new product efforts as Quality
representative from initial test runs to full-scale production, assuring
integrity of systems.
Subject Matter Expert:
- Incumbent is considered to be a subject
matter expert in more than one of the following areas: Chocolate
Technology, Tempering Technology, Net Weight, Recipe Management, Pest
Control, Sanitation, Training, etc. Processing specialist would be
expected to provide plant wide leadership, project management, training
and coaching, in the specified areas of expertise.
Minimum knowledge, skills and abilities required to successfully
perform major duties/responsibilities:
- Knowledge of federal and state food industry
regulations
- Solid understanding of a production /
manufacturing environment
- Solid understanding of chocolate paste
processing systems preferred
- Solid understanding of chocolate
tempering principles preferred
- Understanding of fluid milk
pasteurization and regulations preferred
- Strong auditing / assessment skills
- Strong problem solving/trouble shooting
skills
- Strong leadership skills and ability to
influence all management levels, enabling the direction of activities of
teams of employees that do not have direct reporting in this role
- Understanding of sanitation and pest
control practices
- Working Knowledge of Global Food Safety
Initiative (GFSI) standards
- Strong computer, document management
skills and attention to detail
- Ability to effectively communicate in
verbal and written form
- Ability to work flexible hours
- Dexterity required for handling and
performing tests in an accurate manner
- Ability to record data as needed
- Proficiency in computer programs /
software such as Microsoft Word, Outlook, Excel, Access, Power Point,
SAP (Recipe Management), Net Weight and Trackwise
(incident management)
- Working knowledge of regulatory and
quality system requirements – Food Safety, Hershey’s PEP, HACCP, Good
Manufacturing Process (GMP), etc.
- Solid understanding of analytical
instrumentation preferred
Shift of Operation:
- This position will work primarily on
first shift (7:00 am – 3:30 pm), but flexibility is required to be able
to work other shifts as needed
Minimum Education and Experience Requirements:
- B.S. in Food Science, Microbiology, or
related field required
- Minimum of 5+ years related experience
The Hershey Company is an Equal Opportunity Employer. The policy
of The Hershey Company is to extend opportunities to qualified applicants and
employees on an equal basis regardless of an individual's race, color,
gender, age, national origin, religion, citizenship status, marital status,
sexual orientation, gender identity, transgender status, physical or mental
disability, protected veteran status, genetic information, pregnancy, or any
other categories protected by applicable federal, state or local laws.
The Hershey Company is an Equal Opportunity Employer -
Minority/Female/Disabled/Protected Veterans
If you require a reasonable accommodation as part of the
application process, please contact the HR Service Center
(askhr@hersheys.com).
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