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Factory Lab (Quality Lab Supervisor) - Chicago, IL 60623

Nestlé Professional

Nestlé Professional is committed to providing the finest ingredients, operational knowledge, and uncompromised support to foodservice operations across the US. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate creative, branded food and beverage solutions that address a wide variety of needs. As a business serving other businesses, we’re focused on performing with speed, service, and precision to cook up delicious ideas for our clients both small and large. Satisfy your appetite for an exciting career at Nestlé Professional.


This position is not eligible for Visa Sponsorship.


Position Summary

Directs quality assurance laboratory personnel while maintaining a close rapport with production and the Quality team to identify, seek and prevent problems affecting quality. A key position within the team providing expertise and support to the operations department and factory management staff, encouraging a cross departmental quality and compliance mind-set.


Your primary responsibilities will be to:

Operational Tasks

  • Collaborate with production team and monitor all processes and procedures to ensure efficiency and continuous improvement
  • Use Defect Root Cause Analysis for the investigation of consumer and customer complaints and quality related losses.
  • Develop corrective actions and monitors for effectiveness.
  • Troubleshoot using product tests and product specification measurements.
  • Ensures an active internal quality audit program in compliance with FSSC 22000 and the Nestlé Quality Management System.
  • Maintain and update HACCP, NQMS and SOP's and train associates at all levels on quality programs.
  • Is a valued partner with internal and external customers, suppliers, colleagues, and support services to ensure achievement of targets.

Systems Tasks

  • Leads quality assurance production floor support team by scheduling and assigning work, providing training and managing budgets
  • Own the activities for FSSC 22000 compliance while driving continuous improvement for quality metrics and KPIs in the factory.
  • Actively participate in the change control process. Maintain and updates Rework and Allergen matrices for the factory.
  • Maintain Quality Pyramid and summarize the information and reports for operational reviews
  • Communicate Quality and Food Safety briefs to the factory and prepare statistical based reports.
  • Acts as a communication liaison between management and quality staff to support corporate and factory initiatives.

Laboratory Tasks

  • Supports factory traceability exercises.
  • Runs factory laboratories for chemistry, incoming goods, microbiology and / or sensory by scheduling and assigning work, providing training and balancing budgets.
  • Ensures daily routine sample analyses using lab techniques and other instrumentation following Good Laboratory Practices and Internal Control Plans (ICP).
  • Coordinates lab operational activities – daily equipment maintenance, ordering, stock control, stock record entry, reporting, document control, etc.
  • Ensures lab compliance for FSSC 22000 and NQMS while driving continuous improvement for Quality metrics and KPIs in the lab.
  • Ensures the completion of internal lab audits in compliance with the NQAC program.
  • Ensures that a high quality of products, services, housekeeping, and hygiene standards are maintained and improved in designated and specifically Lab areas.
  • Is the key factory contact person with other corporate and factory quality teams.

Safety & environmental

  • Ensures compliance with all regulatory and Nestlé guidelines pertaining to safety, health, and environmental.
  • Is a key part of the culture change towards behavioral safety improvement.



  • B.S. Degree in Food Science, Microbiology, Chemistry, Hygenics or other related field preferred.
  • Minimum of three years of manufacturing and/or laboratory experience required, food industry preferred.
  • Minimum of one year of supervisory experience in QA/QC preferred

Requisition ID


It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at or please dial 711 and provide this number to the operator: 1-800-321-6467.


This position is not eligible for Visa Sponsorship.


Chicago, IL, US, 60623



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