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Director of Food and Work Safety - Portland, OR

New Seasons Market

$100,000 - $137,550 a year

Job details


$100,000 - $137,550 a year

Full Job Description

Job Brief

We're hiring for a Food and Work Safety Director to join our Risk Management team!

In accordance with New Seasons Market COVID-19 policy, full COVID-19 vaccination is required as condition of employment in Oregon & Washington; medical, disability-related and religious exemptions may apply.

Job Title: Director of Food and Work Safety

Department: Risk Management

Job Region: Store Support – Portland

Reports-To: Sr Director of Governance Risk and Compliance

Exemption Status (typically): Exempt

Requirements: As a retail grocer, we operate 7 days/week and 365 days/year and as such work in support of our stores may include evening and weekend hours per the needs of the business. Valid Driver License and vehicle required, with ability to travel regularly to store locations, trade shows and other off-site locations throughout the United States.

About us: New Seasons Market began in 2000 when three families got together to open a neighborhood market, a place where local communities can come together to connect with where their food comes from. A friendly, inviting place that honors its region’s farmers, ranchers, growers and makers—helping them prosper for generations to come. Over the years, our community has grown, but our goal is still the same: to build community through good food.

About the role: Responsible for understanding, implementing and leading mentorship and accountability in development of the company’s food safety, quality assurance, work safety, and claims programs. This is a management / leadership position. You are responsible for providing leadership in line with company values and promoting a positive and progressive work environment in alignment with our company mission, vision values and policies.

General Requirements:

  • Understands and models our company culture. Acts as a steward of company resources, mission, vision and values. Promotes sustainable business practices.
  • Embraces an agile work environment and guides others through change and continuous improvement.
  • Builds community within and outside of New Seasons Market and New Leaf Community Markets. Works in stores and other offsite events and locations as needed to support our core business and community.
  • Works cooperatively and positively with fellow team members, customers and vendors spiriting a respectful workplace where everyone is welcome.
  • Demonstrates ability to manage own time and models a flexible work style. Shifts tasks as priorities and circumstances change based on needs and conditions of department. Creative with problem-solving and is solutions-oriented.
  • Utilizes strategic thinking, data and industry knowledge, and calculated risk-taking to create competitive advantage.
  • Understands group dynamics in order to foster a positive and collaborative work environment. Develops strong and engaged teams and internal partnerships.
  • Plans for the future by setting clear and attainable goals.
  • Communication style is confident, informative, adaptive to different styles and effective.
  • Gives and receives feedback in a constructive manner demonstrating company Speak Up culture.
  • Maintains confidentiality and exercises good judgment around sensitive information.
  • Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies. Contributes to store and office cleanliness, maintains equipment.
  • Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks and responsibilities.

Position Responsibilities:

  • Directly manages food safety, quality assurance, work safety and claims managers and specialists staff across both New Seasons Market (NSM) and New Leaf Community Markets (NLCM).
  • Demonstrates leadership as a member of the risk team in developing the company’s food and work safety philosophy and practices.
  • Provides leadership and oversight of work and food safety programs and initiatives and ensures compliance with all applicable laws, rules and regulations. Implements appropriate best practices.
  • Responsible for program specific financials, includes analysis when needed and solid understanding of financial goals and factors that influence them. Develops and executes a plan when results do not meet expectations.
  • Manages department budget and expenses.
  • Develops and maintains positive relationships with all store managers, staff, and major business unit leaders. Engages stores on an operational and strategic level and ensures that quality assurance, work and food safety teams provide necessary support.
  • Ensures the company’s risk management policies and strategies are in compliance with applicable building safety, ODA, OSHA and other similar standards and regulations.
  • Ensures business continuity plans are in place and communicated effectively.
  • Works cross-functionally with other members of the operations and risk teams to ensure that food safety and work safety policies are aligned.
  • Uses business data and metrics to make effective decisions that improve the safety of our staff and customers and to reduce potential liability.
  • Identifies operations related risks and effective mitigation measures. Promptly addresses and seeks resolution to operational issues.
  • Understands and holds store managers accountable for compliance with New Seasons Market and New Leaf Community Markets food and workplace safety policies and guidelines.
  • Drives continual improvement in process and work environment.
  • Resolves conflicts quickly.
  • Ensures information and safety updates are promptly communicated to business units and third-party tenants when necessary.
  • Ensures the prompt resolution of service level issues and concerns from our staff and customers.
  • Performs periodic store walkthroughs with Store Managers and Operations Directors to evaluate opportunities to improve equipment maintenance, workplace and food safety, and store cleanliness standards.
  • Collaborates with stakeholders across the entire company to create a remarkable customer experience.
  • Responsible for overall training and knowledge of department staff. Responsible for department growth and succession planning.
  • Ensures team has strong program specific financial knowledge and business acumen.
  • Tools and Equipment Used (not all inclusive): This position works with standard office equipment. May be required to use the following tools and equipment when working in stores or offsite; baler, hand truck, POS, industrial kitchen equipment (i.e. blast chiller, grill, knives/blades, oven, grills, scales, etc.) and basic housekeeping / janitorial items.
  • This position works consistently at a light work level and may be asked to work on occasion at a medium or heavy work level when supporting stores or other offsite events. Frequently required to sit, walk, reach and grasp. Occasionally required to be on feet with a mix of standing and walking throughout shift. Up to occasionally, dependent on location, required to climb stairs, step stool and /or ladders.
  • Performs other tasks and duties as assigned.

This job description is not meant to be an all-inclusive list of duties, responsibilities and requirements, but constitutes a general definition of the position's scope and function within our company. New Seasons Market / New Leaf Community Markers reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.

What you Bring as a Candidate:

  • Minimum of 10 years of experience required.
  • Previous food and/or grocery specific industry experience preferred. Experience in a multi-unit, high growth retail or similar environment required.
  • Knowledge of retail operations program / policies, food and work safety experience required
  • Previous management or leadership level experience required. Experience managing and mentoring multiple direct reports, including across multiple geographic regions.
  • Prior large-scale project management and implementation experience.
  • Bachelor’s Degree in related fields required, however relevant work experience in lieu of formal education is acceptable.
  • High-level proficiency with MS Office. Working knowledge of project management or other retail specific software preferred. Skills to learn new computer programs and systems.
  • Excellent interpersonal skills, including tact and diplomacy, to collaborate, negotiate and communicate effectively and professionally with cross-functional partners at all levels in the company.
  • Ability to manage financial results, including labor, sales and profit margin.
  • Demonstrated leadership skills with problem-solving, project management and execution of initiatives across multiple locations and regions.
  • Proven experience driving and executing strategic initiatives, policies, programs and projects that achieve measurable business results.

Physical and Environmental Work Space: Work occurs in office, a variety of off-site environments and in a grocery store environment which includes surfaces that can be wet and slippery, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and / or chemicals. In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will make reasonable accommodations to qualified applicants and employees with disabilities.



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