Quality Assurance Manager - South Bay, FL
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Florida Crystals is a leading domestic
sugar producer and North America’s first fully integrated cane sugar company,
guiding our sugar from farm to table. We are America’s first and only
producer of certified organic sugar, grown and harvested in the United
States. Our renewable energy facility is the largest of its kind in North
America and provides clean energy that powers our sugar operations, which
helps us reduce our use of fossil fuels. Florida Crystals also sustainably
farms rice, sweet corn and other vegetables in rotation with our sugarcane.
Our rice mill is the only rice mill in Florida.
The primary responsibility of the Quality
Assurance Manager is to effectively plan, coordinate, manage and control all
of the quality activities at the Distribution Center and Warehouse 3. This
includes all prerequisite programs, preventive controls, the food quality
(HACCP) program and food safety program. The Quality Assurance Manager is
responsible for maintaining the food policy manual and all verification and
validation activities associated with the prerequisite Programs, food safety
and food quality program.
the long-range needs of the department develop plans and implement
ongoing quality improvement processes working with interdepartmental
internal food safety/quality assurance audits (HACCP, GMP’s, pest
control, product recall, production codes, finished product
review/release, calibration critical instruments)
and lead SQF/GFSI programs, Crisis Management plan and overseeing the
Food Defense Plan including development, audits, training, team building
statistical analysis of data including basic graphs, monthly quality
metrics, and Pareto charts as needed.
timely completion of testing of materials and product samples.
and lead employees in the transition to a culture of accountability.
feedback as necessary in accordance with established plant policies and
procedures while maintaining a high level of fairness and uniformity.
CAPA’s and follow-up to closing with any root cause findings.
with customers on opportunities and complaints. Represent the company
positively with customers.
with plant operations and corporate management to communicate and
implement realistic and effective QA strategy and tactical plans for
complaint reduction and continuous improvement.
for the recall procedure and monthly mock traceability exercise.
with the refinery and other supplies to ensure the ingredients utilized
at the plant meet or exceed requirements and specifications.
performance evaluations on a timely basis and establish performance
goals. Develop direct reports and successors.
effective communication regarding issues, objectives, initiatives, and
performance to plan.
other duties as assigned
preferred. (English and Spanish)
the quality team of five salaried direct reports at the Distribution
Center and ensure that they have tools and training to perform their
Microbiological analysis and all other lab analysis both contracted and
non-contracted analysis to ensure the accuracy of the testing and
integrity of results at the Distribution Center.
and coordinate third party audits; lead up to the audit as well as
follow up on corrective action items associated with these audits.
challenging and productive goals for his/her team and hold them
periodic meetings with direct reports to keep team informed of current
problems, changes and new developments in the company.
for cross training of direct reports to maximize productivity and
provide coverage of all functions.
ESSENTIAL WORK EXPERIENCES
least 3 years of supervisory/managerial experience in a manufacturing
environment is preferred and 3 years of professional experience working
with quality and food safety systems.
least 3 years of applicable professional experience working with quality
& food safety systems
least 3 years of supervisory/managerial experience in a manufacturing
environment; experience supervising employees in a Quality Assurance
department is preferred
experience working in a SQF and GFSI
environment, HACCP, AIB, Food Safety
in communicating with auditors and state agencies
record of passing audits of SQF and GFSI
and related food safety training
and GFSI benchmarked standard training
of Quality Assurance/Control practices and procedures
of Calibration of equipment
Auditor Certification in a GFSI Certification Scheme preferred
Bachelor’s Degree in a related field of discipline from an accredited
college university required.
degree in a related field of discipline from an accredited college university
ESSENTIAL CAPABILITIES (KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL ATTRIBUTES)
- Teamwork/Collaboration – Must be able to work effectively in a multi-tasking work
environment, and be familiar with quality assurance systems and standards.
Independently & Efficiently –
Must be able to work independently with minimum supervision and have the
ability to interact positively with others within the department and
- Leadership – Must be able to lead a QA department to meet strategic
and Organizing – Strong organization, planning and
decision making abilities
Skills – Ability to evaluate information
and make deductions based on information. Ability to track and report on
data. Ability to evaluate the results of standard micro and physical
tests and ensure corrective action is taken.
Skills – excellent interpersonal and
communication skills, both verbal and written
& Opportunity Identification –
Ability to problem solve with groups of people
& Integrity – High degree of personal integrity
at all times
- Execution – Attentive to detail and demonstrated ability to deliver
on accountabilities in order to help the business and the team be
successful. Track record of high-performance
- Judgment/Decision-Making – Smart, with the ability to think through issues and make
wise decisions, often without all facts and information or high levels
to analyze complex information and perform root cause analysis
to recognize areas for Continuous Improvement strategies; recommend and
implement CI strategies as assigned
to utilize ERP information and analyze results
to maintain confidentiality of proprietary business information at all
to effectively manage time, including the ability to prioritize, work
within assigned deadlines, and work independently or collaboratively to
accomplish organizational objectives
to manage multiple tasks and projects while maintaining quality &
to utilize Microsoft Office Suite, specifically Excel, Word, and Outlook
on an Advanced Level
to communicate in a clear and concise manner both verbally and in
writing, fostering strong lines of communication across the business
to troubleshoot quality issues on dry packaging lines
Complexity- Keeping focused on key objectives and
results when addressing the details of a situation. Making timely
decisions using available facts in ambiguous situations.
Management- Challenges the status quo; encourages
people to question existing methods, practices, and assumptions.
Responds positively and enthusiastically to novel ideas and suggestions;
supports people in their efforts to try new things; seeks ways to
implement new ideas. Coordinated, structured period of transition from
one situation to another in order to achieve sustainable positive
Matters- Demonstrates understanding of
regulatory and compliance requirements for area of responsibility, which
will include the countires in which the
product is both made and sold.
with Ambiguity- Achieves forward progress in the face
of poorly defined situations and/or unclear goals; able to work
effectively with limited or partial information.
- Accountability: Takes accountability for delivering on commitments; owns
mistakes and uses them as opportunities for learning and development;
openly discusses his/her actions and their consequences both good and
- Credibility - Adheres to a set of core values that are represented in
decisions and actions. Does the right thing, even when it is difficult. Demonstrates technical proficiency,
reliable customer service and delivery of results in supporting clients;
speaks with authority and is respected by others; maintains objectivity
in dealing with issues. Removes/ minimizes bias from decisions.
Management- Knowledge and application of food
industry quality systems; Knowledge and application of procedures
required for testing food quality.
with Integrity: Clearly states goals and beliefs; lets
people know his/her true intentions; does what he she said they would
do; follows through on commitments; Understands and follows company
& Interpersonal Skills: Expresses ideas
and information in a clear and concise manner; tailors
message to fit the interests and needs of the audience; delivers
information in a manner that is interesting and compelling to the
& Initiative: Takes action
on his/her own without being prompted; handles problems independently;
able to resolve issues without relying on extensive help from others;
does more than is expected or asked; asserts one's influence over events
to achieve goals
& Decision-Making: Bases decisions
on a systematic review of relevant facts and information; avoids making
assumptions or rushing to judgment; provides clear rationale for
Orientation – Addressing internal and/or
external customer needs by providing and delivering professional,
helpful, high quality service and support
to 10% domestic travel
Equal Opportunity Employer of Minorities, Females, Protected Veterans and
Individuals with Disabilities.