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Quality Assurance Manager - South Bay, FL


Florida Crystals Corporation



·       Not provided by employer

·       $56.2K - $71.2K a year is Indeed's estimated salary for this role in South Bay, FL.

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Florida Crystals is a leading domestic sugar producer and North America’s first fully integrated cane sugar company, guiding our sugar from farm to table. We are America’s first and only producer of certified organic sugar, grown and harvested in the United States. Our renewable energy facility is the largest of its kind in North America and provides clean energy that powers our sugar operations, which helps us reduce our use of fossil fuels. Florida Crystals also sustainably farms rice, sweet corn and other vegetables in rotation with our sugarcane. Our rice mill is the only rice mill in Florida.


The primary responsibility of the Quality Assurance Manager is to effectively plan, coordinate, manage and control all of the quality activities at the Distribution Center and Warehouse 3. This includes all prerequisite programs, preventive controls, the food quality (HACCP) program and food safety program. The Quality Assurance Manager is responsible for maintaining the food policy manual and all verification and validation activities associated with the prerequisite Programs, food safety and food quality program.



  • Determine the long-range needs of the department develop plans and implement solutions.
  • Implement ongoing quality improvement processes working with interdepartmental teams.
  • Oversee internal food safety/quality assurance audits (HACCP, GMP’s, pest control, product recall, production codes, finished product review/release, calibration critical instruments)
  • Manage and lead SQF/GFSI programs, Crisis Management plan and overseeing the Food Defense Plan including development, audits, training, team building and sustainability.
  • Oversee statistical analysis of data including basic graphs, monthly quality metrics, and Pareto charts as needed.
  • Ensure timely completion of testing of materials and product samples.
  • Develop and lead employees in the transition to a culture of accountability.
  • Give feedback as necessary in accordance with established plant policies and procedures while maintaining a high level of fairness and uniformity.
  • Initiate CAPA’s and follow-up to closing with any root cause findings.
  • Interact with customers on opportunities and complaints. Represent the company positively with customers.
  • Works with plant operations and corporate management to communicate and implement realistic and effective QA strategy and tactical plans for complaint reduction and continuous improvement.
  • Responsible for the recall procedure and monthly mock traceability exercise.
  • Works with the refinery and other supplies to ensure the ingredients utilized at the plant meet or exceed requirements and specifications.
  • Conduct performance evaluations on a timely basis and establish performance goals. Develop direct reports and successors.
  • Provide effective communication regarding issues, objectives, initiatives, and performance to plan.
  • Performs other duties as assigned
  • Bilingual preferred. (English and Spanish)


  • Manages the quality team of five salaried direct reports at the Distribution Center and ensure that they have tools and training to perform their functions effectively.
  • Oversees Microbiological analysis and all other lab analysis both contracted and non-contracted analysis to ensure the accuracy of the testing and integrity of results at the Distribution Center.
  • Manage and coordinate third party audits; lead up to the audit as well as follow up on corrective action items associated with these audits.
  • Sets challenging and productive goals for his/her team and hold them accountable.
  • Conducts periodic meetings with direct reports to keep team informed of current problems, changes and new developments in the company.
  • Arranges for cross training of direct reports to maximize productivity and provide coverage of all functions.


  • At least 3 years of supervisory/managerial experience in a manufacturing environment is preferred and 3 years of professional experience working with quality and food safety systems.
  • At least 3 years of applicable professional experience working with quality & food safety systems
  • At least 3 years of supervisory/managerial experience in a manufacturing environment; experience supervising employees in a Quality Assurance department is preferred
  • Substantial experience working in a SQF and GFSI environment, HACCP, AIB, Food Safety
  • Experience in communicating with auditors and state agencies
  • Successful record of passing audits of SQF and GFSI
  • HACCP and related food safety training
  • SQF and GFSI benchmarked standard training
  • Knowledge of Quality Assurance/Control practices and procedures
  • Knowledge of Calibration of equipment
  • Lead Auditor Certification in a GFSI Certification Scheme preferred


  • A Bachelor’s Degree in a related field of discipline from an accredited college university required.
  • Advanced degree in a related field of discipline from an accredited college university is preferred.


  • Teamwork/Collaboration – Must be able to work effectively in a multi-tasking work environment, and be familiar with quality assurance systems and standards.
  • Working Independently & Efficiently – Must be able to work independently with minimum supervision and have the ability to interact positively with others within the department and management team.
  • Leadership – Must be able to lead a QA department to meet strategic goals.
  • Planning and Organizing – Strong organization, planning and decision making abilities
  • Analytical Skills – Ability to evaluate information and make deductions based on information. Ability to track and report on data. Ability to evaluate the results of standard micro and physical tests and ensure corrective action is taken.
  • Communication Skills – excellent interpersonal and communication skills, both verbal and written
  • Problem-Solving & Opportunity Identification – Ability to problem solve with groups of people
  • Ethics & Integrity – High degree of personal integrity at all times
  • Execution – Attentive to detail and demonstrated ability to deliver on accountabilities in order to help the business and the team be successful. Track record of high-performance
  • Judgment/Decision-Making – Smart, with the ability to think through issues and make wise decisions, often without all facts and information or high levels of direction.
  • Ability to analyze complex information and perform root cause analysis
  • Ability to recognize areas for Continuous Improvement strategies; recommend and implement CI strategies as assigned
  • Ability to utilize ERP information and analyze results
  • Ability to maintain confidentiality of proprietary business information at all times
  • Ability to effectively manage time, including the ability to prioritize, work within assigned deadlines, and work independently or collaboratively to accomplish organizational objectives
  • Ability to manage multiple tasks and projects while maintaining quality & accuracy standards
  • Ability to utilize Microsoft Office Suite, specifically Excel, Word, and Outlook on an Advanced Level
  • Ability to communicate in a clear and concise manner both verbally and in writing, fostering strong lines of communication across the business
  • Ability to troubleshoot quality issues on dry packaging lines
  • Quality Management
  • Risk Management
  • Planning & Scheduling
  • Problem-Solving
  • Analytical Thinking


  • Managing Complexity- Keeping focused on key objectives and results when addressing the details of a situation. Making timely decisions using available facts in ambiguous situations.
  • Change Management- Challenges the status quo; encourages people to question existing methods, practices, and assumptions. Responds positively and enthusiastically to novel ideas and suggestions; supports people in their efforts to try new things; seeks ways to implement new ideas. Coordinated, structured period of transition from one situation to another in order to achieve sustainable positive outcome.
  • Regulatory Matters- Demonstrates understanding of regulatory and compliance requirements for area of responsibility, which will include the countires in which the product is both made and sold.
  • Working with Ambiguity- Achieves forward progress in the face of poorly defined situations and/or unclear goals; able to work effectively with limited or partial information.
  • Accountability: Takes accountability for delivering on commitments; owns mistakes and uses them as opportunities for learning and development; openly discusses his/her actions and their consequences both good and bad.
  • Credibility - Adheres to a set of core values that are represented in decisions and actions. Does the right thing, even when it is difficult. Demonstrates technical proficiency, reliable customer service and delivery of results in supporting clients; speaks with authority and is respected by others; maintains objectivity in dealing with issues. Removes/ minimizes bias from decisions.
  • Quality Management- Knowledge and application of food industry quality systems; Knowledge and application of procedures required for testing food quality.
  • Acting with Integrity: Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments; Understands and follows company policies
  • Communication & Interpersonal Skills: Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener
  • Energy & Initiative: Takes action on his/her own without being prompted; handles problems independently; able to resolve issues without relying on extensive help from others; does more than is expected or asked; asserts one's influence over events to achieve goals
  • Judgment & Decision-Making: Bases decisions on a systematic review of relevant facts and information; avoids making assumptions or rushing to judgment; provides clear rationale for decisions
  • Customer Orientation – Addressing internal and/or external customer needs by providing and delivering professional, helpful, high quality service and support


  • 5% to 10% domestic travel

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.



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